Claus Jensen
Verified Expert in Product Management
Product Manager
Atlanta, GA, United States
Toptal member since May 31, 2020
Claus is a highly experienced product management practitioner and leader. His expertise spans strategic, market-validated roadmaps, building efficient product management teams, and running agile teams delivering innovative products across PIM, MDM, analytics, and AI/ML for both SaaS and on-prem architectures. He led the creation of a product add-on that delivered an ROI of 62% at the end of year one. Claus speaks the language of users, executives, and developers alike.
Project Highlights
Expertise
- Agile
- Agile Product Delivery
- Agile Transformation
- Machine Learning
- Product Information Management (PIM)
- SaaS
- Scrum
- Team Building
Work Experience
Head of Product
Contentserv
- Initiated and led organizational change management for roles and responsibilities across the product management team to fit a growing and more globally focused company and to better develop an agile mindset.
- Led a product portfolio review resulting in splitting an existing product into two complementary products to optimize the product messaging and drive the ability to expand into new software segments.
- Created a 24-month SaaS roadmap for a strategic re-platforming of the core product information management software.
VP of Product Management, Emerging Technologies
Stibo Systems
- Led creation of an embedded analytics product from original idea through launch. The product delivered an ROI of 62% at end of year one in the market. Did market research, GTM planning, and day-to-day direction and feedback for the engineering team.
- Launched a SaaS initiative for a cloud AI/ML platform for automation and decision support, as a business development initiative to meet corporate goals of transforming the business into a SaaS software company.
- Owned the strategic 36-month product roadmap and vision relating to emerging technologies. The roadmap was created by market research involving customers, prospects, analysts, market trends, and competitor analysis.
Senior Director, Product Management and Delivery
Stibo Systems
- Provided leadership for an international, cross-functional team of 20 people spanning product management, QA/UAT, product documentation, and UX.
- Transformed the product development focus from a feature-driven approach to a market-validated, theme-based approach providing better end-to-end solutions that were easier for the market and customer base to understand.
- Directed and guided the initial work to get the core product into the Gartner MQ for product information management.
- Led a UX transformation effort resulting in average UX satisfaction scores at CAB surveys increasing from 6.9 to an average of 8.4 (10 pt. scale) over six months.
- Owned and coordinated 36-month roadmaps with internal and external stakeholders for clear communication of vision and plans.
Senior Product Manager
Stibo Systems
- Defined the product roadmap and productization timeline for a roll-out based on a weighted scoring approach for maximum value and sustainable PS impact.
- Led productization implementation with the development and UX scrum teams.
- Reduced annual tier 3 support by 7,800 hours with 26% less support required due to productized features and best practices documentation.
- Shortened implementation times by 30% due to reduced configurations and custom setup.
Project History
Embedded Analytics Platform
https://www.stibosystems.com/solution/embedded-analytics-platformProvided the original idea for a product add-on that, when launched, delivered a 62% ROI in year one.
Education
Master's Degree in Computer Science
University of Aarhus - Aarhus, Denmark
Skills
Tools
Zoom, Jira, Skype, Slack, Microsoft Project, Stibo Systems Enterprise Platform (STEP)
Paradigms
Agile, Scrum, Agile Product Management
Other
Product Information Management (PIM), Agile Transformation, Team Building, Agile Product Delivery, Product Delivery, Product Management, People Management, Microsoft Office, Executive Support, Product Development, B2B, Software Innovation, Product Strategy, Machine Learning, SaaS, Innovation Labs, Product Design, Retail & Wholesale, Executive Presentations, Ideation, New Product Development, Product Research, Python 3, Analytics, Adobe Photoshop, Scaled Agile Framework (SAFe), Software Engineering, Neural Networks, UX Design, Manufacturing, Senior Executive Management, Python
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