Dan Vong, Product Manager in Herndon, VA, United States
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Dan Vong

Verified Expert  in Product Management

Bio

Dan is a product manager with diverse strategy, product, programs, and data analysis skills. He enjoys helping an organization reach the next level or achieve a near-term or long-term deliverable. Dan focuses on data analytics, product management, and program and portfolio leadership while leading a team from whiteboarding to execution.

Project Highlights

Share Card Feature
Launched a shared card optimization feature and collaborated with the product teams and risk analysts to design authentication challenges for supporting this feature and user experience design leads on notification prompts in all paths in the flow.

Expertise

Business AnalysisData AnalyticsElasticFintechProduct ManagementSQLSalesforceTableau

Work Experience

Senior Technical Program Manager

2019 - PRESENT
Salesforce
  • Owned the end-to-end enablement of a monitoring and issue response service and negotiated the activation of the back-end features to minimize the risk of business disruption in customer Salesforce environments.
  • Created Tableau dashboards for leadership and operational teams to track the status and progress of meeting compliance controls, system changes, site reliability incidents, customer-product SKU and license mapping, and cost to serve and AOV analysis.
  • Acted as the product owner for alerting tooling and Salesforce internal management organizations in compliance-regulated environments.
  • Drafted and finalized requirements, wrote user stories, motivated engineers, and identified and resolved dependencies.

Product Manager

2021 - 2021
United States Army
  • Created visualizations using Tableau, providing a unified view of the workforce story, people analytics, and enhanced user experience of the organization and its people for leadership and HR business partners.
  • Built dynamic ratio calculations of the operational and support staff within the teams and incorporated them into dashboard visualizations.
  • Enabled workforce strategy and planning in determining optimal organizational composition and alignment with strategic goals.
  • Owned and drove the roadmap for the product portfolio of people analytics and developed the strategy and architecture for all analytics and reporting for the people organization.

Technical Product Manager

2018 - 2019
PayPal
  • Launched a shared card optimization feature to enable the same card to be added to different accounts if they belong to the same person, family member, or business.
  • Collaborated with the product teams and risk analysts to design authentication challenges for reducing account takeovers and with user experience design leads and content strategists on front-end features.
  • Partnered with the data scientists to prevent and fight fraud on the platform, leveraging device fingerprinting, geolocation, and biometrics data to build AI and ML models that support accurate decisions in transaction approvals or declines.

Share Card Feature

Launched a shared card optimization feature and collaborated with the product teams and risk analysts to design authentication challenges for supporting this feature and user experience design leads on notification prompts in all paths in the flow.

The shared card optimization feature allowed the same card to be added to different accounts if they belong to the same person, family member, or business. This feature enabled $11 million in annual revenue and 1,600 net new active accounts per day.

Internal Change Management Tooling

Led the design and requirements formulation of a change management tool used by Salesforce staff to track changes within a Salesforce organization in a regulated environment.

The internal change management tooling was critical for Salesforce site reliability engineers. It enabled tracking changes in the customer organization and changes within the administrative organization to ensure that any changes or releases in the environment would be accounted for. In the event of any breakdowns, engineers would be able to troubleshoot and roll back any changes if necessary.

People Analytics Product for Department of Defense Customer

Consolidated many disparate and disconnected data sources into one dataset as the single source of truth for DoD personnel within the directorate and built a dashboard on top of this dataset.

This project was a unified view of the workforce story and an enhanced user experience of the organization and its people for leadership and HR business partners. It provided dynamic ratio calculations of operational and support staff within teams incorporated into dashboard visualizations to enable workforce strategy and planning in determining optimal organizational composition and alignment with strategic goals.
AUGUST 2022 - PRESENT

Amazon Web Services Solutions Architect - Associate

Amazon Web Services

AUGUST 2022 - PRESENT

Salesforce Certified Administrator

Salesforce

JANUARY 2021 - PRESENT

Tableau Certified Data Analyst

Tableau

JUNE 2016 - PRESENT

Project Management Professional (PMP)

Project Management Institute (PMI)

Tools

Tableau, Splunk, Elastic, Slack

Paradigms

Requirements Analysis, Agile Project Management, Data Product Management, Agile Product Management

Other

Project Management, Project Planning, Stakeholder Management, Project Timelines, Technical Project Management, Customer Relationship Management (CRM), Salesforce, Product Management, Business Analysis, Data Analytics, Product Roadmaps, Feasibility Studies, Technical Product Management, New Product Development, Human Resources (HR), Roadmaps, Strategy, Voice of the Customer (VoC), Data Management, Sprint Planning, Analytics, Dashboards, Requirements, Minimum Viable Product (MVP), Customer Data Platform (CDP), Use Cases, Product Conceptualization, Integration, Blockchain & Cryptocurrency, Cryptocurrency Wallets, SQL, Fintech, Data Analysis, Product Strategy, Feature Backlog Prioritization, User Stories, User Research, Cybersecurity, Internet of Things (IoT), User Feedback, Market Research, Competition Research, Industrial Internet of Things (IIoT), Blockchain as a Service

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