
David Stephens
Verified Expert in Product Management
Product Manager
Los Angeles, United Kingdom
Toptal member since April 6, 2020
David is an entrepreneurial product manager who loves problem-solving and maximizing customer value. David has implemented agile processes and built products and features at several startups in edtech and legaltech. In his six years at McGraw-Hill, David led three agile teams building front-end applications and microservices to unify disparate legacy technologies into a SaaS platform that serves content to more than 18 million users.
Project Highlights
Expertise
- Agile Product Management
- MySQL
- Postman
- Product Management
- Product Roadmaps
- REST APIs
- Software Integration
- Web UX
Work Experience
Product Consultant
Freelance
- Integrated data points from partner APIs to build a vendor risk profile in one month for a risk assessment startup.
- Implemented agile processes that allowed startup development teams to work more quickly and scale sustainably.
- Advised LegalTech.com and Innovate.org venture funds regarding the technical feasibility of projects.
- Developed the product vision and strategy for startup companies based on market research, user feedback, and core business strategy.
- Defined key performance indicators for product teams to drive growth.
Senior Technical Product Manager
McGraw-Hill Education
- Led McGraw Hill’s bulk roster and product licensing application from conception to delivery, growing it from 15 to 2000 school districts in three years.
- Launched nine new products/services over the course of four years to build the integrations program serving over 18 million students and teachers.
- Aligned roadmaps across as many as seven agile development teams.
- Managed multiple teams consisting of product managers, designers, and software and quality engineers across offices in Santa Monica, Irvine, New York, and Boston.
Operations/Product Manager
Engrade
- Implemented internal system, including customer relationship management (SugarCRM), customer support (Zendesk), and eCommerce (Stripe).
- Systematized day-to-day operations, including office network infrastructure, the maintenance of accounting records, financial modeling, and desktop support.
- Managed the product roadmap for Engrade rostering, and acted as tier II support for troubleshooting customer issues.
- Coordinated IT, HR, and finance integrations with McGraw-Hill Education following their acquisition of Engrade.
Project History
Access Manager
https://www.youtube.com/watch?v=XENw5X3YKfYOwned the product from ideation and MVP launch to its current scale of rostering over 18 million students and teachers.
LAUSD Grade Sync
Designed and implemented a single-sign-on, content deployment, and grade sync solution for Los Angeles Unified School District's learning management system.
We had an MVP working by the spring term that gathered feedback from users, while we completed the second phase of the integration. I personally trained their customer success representatives on how to implement the solution and spearheaded the documentation process prior to rolling it out district-wide for the 2019-2020 school year.
The Angular UI relied on Golang and Node.js microservices and was designed in a standards-based way so that it could be easily rolled out to more customers without additional development work.
McGraw-Hill Identity Management Service
Delivered an MVP solution for identity management for all of McGraw-Hill's digital products.
Education
Bachelor's Degree in Cinematic Arts
University of Southern California - Los Angeles, California, USA
Skills
Tools
Jira, Google Docs, Postman, Google Workspace, Confluence, Trello, Google Analytics, Sketch, Microsoft Word, Slack, PlantUML Gizmo
Paradigms
Agile Product Management, Microservices, Agile, Agile Project Management, Agile Workflow
Industry Expertise
Education Technology (Edtech)
Platforms
Zendesk
Other
Product Management, Technical Product Management, Learning Management Systems (LMS), Sprint Planning, Agile Sprints, Startups, Web Platforms, Key Performance Indicators (KPIs), Minimum Viable Product (MVP), Web UX, Production Management, Business Analysis, Requirements, Feature Backlog Prioritization, Product Strategy, Product Roadmaps, Go-to-market Plans, User Research, Business Models, Product Design, Product Marketing, Product Frameworks, Product Innovation, Product Ownership, Product Discovery, Software Integration, MySQL, REST APIs, Amazon Web Services (AWS), APIs, Microsoft Excel, Adobe Photoshop, Gliffy, Consulting, App UX
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