Senior Project Manager2018 - 2019Toyota Motor Company
- Directed cost planning in North America for hybrid mid-size transmission, ensuring cost reduction progress using PFEP and Toyota Business System thinking-potential reduction of $38 per unit.
- Broke down complex problems using root-cause analysis and provided insights to leadership, resulting in clearer current/future state information, driving NA hybrid manufacturing direction.
- Orchestrated benchmarking events with suppliers and engineers to generate improved design ideas, ensuring successful movement toward cost competitiveness.
Product Owner2017 - 2018General Motors
- Prioritized use cases to design product roadmap, resulting in effective use of contracting, developer, and vendor resources and on-time launch of Ariv Electric Bike payment system and Cadillac XT5 pre-order site.
- Designed payment solutions for diverse internal customers-16 projects.
- Advised leadership of product direction on API integrations, card brand guidelines, and information privacy regulations.
- Designed, developed, and implemented user acceptance testing protocols for payment system to ensure system met functional requirements.
Product Owner2013 - 2017Airbnb, Inc.
- Forecasted future usage of product features to drive product strategy ($1.2 million potential savings in first year and reduction of developer time).
- Reacted to response time and Net Promoter Score underperformance by making enhancements to machine learning predictive routing model, resulting in NPS score improvement of 35 points.
- Standardized multiple national vendor sites’ performance using Plan for Every Part process to isolate and resolve KPI issues - $15.6 million annual impact.
- Improved alignment with company mission and values in NYC market through product changes that reduced number of illegal hotels by 85%.
Community Manager2011 - 2013Airbnb
- Converted more than 3,500 users into hosts through event programming, content marketing, and partnering with local well-known brands.
- Generated new customer base through securing brand partnership with Chicago Marathon.
- Built brand loyalty by addressing legal issues and product feedback through over 100 events and webinars.