Gopika Sadanandam
Verified Expert in Product Management
Product Manager
Amsterdam, Netherlands
Toptal member since August 11, 2022
Gopika is a driven and goal-oriented technologist with a demonstrated project and product management track record for startups and large international corporations. As an expert in bridging the gap between business and technology, Gopika delivers data-driven and user-centric solutions. She is also experienced in managing cross-functional and distributed teams.
Expertise
- Agile
- Business Analysis
- Product Management
- Product Research
- Project Management
- Robotic Process Automation (RPA)
- Scrum Product Owner
- Stakeholder Management
Work Experience
Business Analyst Manager
Uniphore
- Managed cross-functional, distributed teams and delivered multiple concurrent performance analysis and optimization projects using conversational analytics and automation.
- Served as a bridge between business and technology, levering the ability to communicate technical issues to the business audience.
- Translated customer requirements into automation solutions and modeled business evaluators to monitor KPIs.
Consultant
Infosys
- Managed the entire development lifecycle of robotic process automation (RPA) bots.
- Supported SMEs in identifying and automating potential processes through automation feasibility analysis and high-level cost-benefit analysis.
- Developed a product implementation roadmap by prioritizing identified processes as per business needs.
- Took part in scrum ceremonies and contributed to each sprint's planning, execution, and review.
- Tracked the project's progress and held releases made by the development team.
Senior Data Science Analyst
Infosys
- Provided data science project services to clients enabling them to achieve their goals and make informed business decisions.
- Defined analytics requirements for data collection and reporting by understanding stakeholders' requirements. I also contributed to the development and implementation of the department's strategies.
- Built models and reports to measure the effectiveness of various initiatives and made data-driven recommendations to optimize operations.
Marketing Intern
Crestcom International
- Conducted market research to identify the viability of a product concept.
- Analyzed target customers' expectations and recommended features for the product.
- Recommended product development strategies based on the study's results.
Systems Engineer
Tata Consultancy Services
- Led the maintenance of an enterprise data warehouse for one of APAC's largest airlines. Worked on adjusting BI reports.
- Prepared high- and low-level technical design documents after analyzing clients' requirements.
- Created and modified business intelligence (BI) reports periodically sent to the customer's management team.
Project History
Data Warehouse (DWH) Redesign
Led the redesign of the DWH for one of the largest airlines in APAC.
Contributions:
• Converted business requirements into high- and low-level design.
• Modified the existing transformation logic as per the new system.
• Adjusted BI reports as per business requirements using business objects.
The project was successfully implemented within the planned timeline.
Process Automation Solution
Oversaw the design, development, and implementation of a process automation solution.
Headed the project that involved automation of the processes related to handling partner incentive programs. The project resulted in an average reduction of full-time equivalent by 40%, while the manual average handling time decreased from 45 to 27 minutes.
Conversational Analytics Solution
Implemented the solution that handled over 1.2 million calls monthly, leading to an increase in collections and sales efficiency by approximately 20% and an overall increase in customer satisfaction (CSAT) and net promoter score (NPS).
Contributions:
• Defined the project's scope and created project proposals, including objectives, budget, and resources.
• Modeled business evaluators to monitor KPIs.
• Generated actionable insights and recommendations and presented findings to stakeholders.
Education
Master of Business Administration (MBA) in Information Systems
Bharathidasan Institute of Management - India
Bachelor's Degree in Information Technology
Anna University - India
Certifications
Professional Scrum Product Owner I (PSPO I)
Scrum.org
PRINCE2 Agile Practitioner Certification
Axelos
Skills
Tools
Jira, Slack, Zoom, IBM InfoSphere (DataStage)
Paradigms
Agile, Requirements Analysis, Agile Product Management
Platforms
ProductPlan
Other
Business Analysis, Communication, Project Management, Information Systems, Scrum Product Owner, Stakeholder Management, Business Requirements, Requirements & Specifications, Requirement Traceability Matrices, User Stories, Sprint Planning, Roadmaps, Product Research, Data Analysis, Product Management, Process Automation, Key Performance Indicators (KPIs), Product Owner, Product Strategy, Product Design, Microsoft Teams, Marketing, SAP BusinessObjects (BO), Marketing Research & Analysis, Competition Research, Data Science, Robotic Process Automation (RPA), Distributed Team Management, Analytics, Data Management, Dashboard Design, BI Reports
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