Hekuran is available for hire
Hire HekuranHekuran Vokshi
Verified Expert in Product Management
Product Manager
London, United Kingdom
Toptal member since November 26, 2021
Bio
Hekuran is an experienced product manager and seasoned business analyst who has delivered multiple projects for various companies in London. A proven leader, he has provided positive change empowered by MI, products, and processes, enabling companies to deliver the best-in-class service to their customers. Hekuran is passionate about modern technologies, sourcing, and delivering innovative customer-centered solutions in myriad ways that are reshaping our world in this age of entanglement.
Project Highlights
London Market Wholesale Broking and Claims Platform Refresh
Delivered much improved CRM, claims, and delegated authority management capability.
Underwriting and Policy Administration System Replacement
Led a team of 18 business analysts, testers, and developers to successfully deliver a system that would replace an archaic 55-year-old system for Legal and General Insurance.
Expertise
- Business Analysis
- IT Project Management
- Insurance Broking
- Insurance Product Manager
- Project Management
- Underwriting
- Web Programming
Work Experience
Product Manager | Lead Business Analyst
2020 - PRESENT
Specialist Risk Group
- Proposed changes to delivering the products from the big bang approach to the phased approach to keep disruption minimal.
- Migrated CRM functionality for the retail part of the business. Delivered front-office functionality for the wholesale part of the business, like onboard intermediaries, insurers, and third parties, required to be in place for back-office migration.
- Delivered back-office functionality, including broking, binding, claims, and integration with finance, MI, and vetting systems.
- Shaped the project team and introduced standard engagement working practices between the small and mid-size enterprises (SMEs) and suppliers.
- Facilitated virtual workshops, delivered several artifacts, and helped bring the project back on course to complete the first release as planned.
- Worked with the sales directors to deliver a CRM system for the business's retail arm, enabling the sales team to manage their existing and reach out to potential clients with ease.
- Managed and mentored the data migration team, including analyzing the data required for migration to the new system.
Lead Agile Business Analyst
2018 - 2020
Legal & General
- Led the team and utilized my comprehensive expertise to develop the company's digital modernizing transformation program and successfully replace the policy administration system.
- Improved B2B UI/UX portal capabilities and processes. Migrated and cleansed the data to provide a robust solution for customers, business partners, and internal teams within the constraints of aging technology.
- Delivered a replacement of the policy administration system portal by a very tight deadline. Improved B2B portal customer journey that was received exceptionally well by external and internal customers.
Business Consultant
2018 - 2018
DWF Group
- Worked with the company executives to prepare responses to a request for quote (RFQ) issued by Howdens Insurance, one of the largest brokers in London.
- Led the discovery phase through several workshops with various client board members, including chief information, broking, and underwriting officers, to elicit their high-level requirements to aid the company's bidding process.
- Won deliverables successfully as DWF Group was more robust than other competitors despite being a relative newcomer in the market.
Initiative Program Lead
2017 - 2017
BUPA BINS
- Delivered a Compliance and Regulatory Pricing Transformation Program for BUPA's FCA-regulated entities by reviewing pricing and fairness while considering value for money for its customers.
- Reviewed processes, procedures, and governance in aligning Bupa UK and global operations to adhere to the everchanging FCA regulations and reporting landscape.
- Delivered 12 projects on time and within budget in a very tight nine-month deadline.
Lead Business Analyst | Project Manager
2016 - 2017
BUPA Global
- Re-engineered and aligned the underwriting and non-disclosure global processes for BUPA's international private medical insurance business.
- Re-designed the high-level technical architecture and requirements. Evaluated request for information (RFI) and request for proposal (RFP) responses.
- Selected the vendor to build and deliver a bespoke, sophisticated, rules-driven underwriting engine integrated with the quote and bind portal to replace manual processes with MI-driven automated underwriting processes.
- Negotiated BUPA an eighty percent reduction when dealing with a current supplier in architecture and product design proposal.
Senior Business Analyst | Product Manager
2015 - 2016
Pen Underwriting
- Influenced the delivery of core underwriting system capability and scaled it to cater to the London market underwriting. Expanded the existing managing general agent and delegated the underwriting authority binder.
- Aligned business processes for various merged and acquired businesses.
- Consolidated products into 14 core ones with about 140 variations, offering cross-selling and upselling capabilities through the improved UI/UX portal across multiple lines of business.
- Delivered system improvements to cater to the London market, including introducing co-insurance and the ability for the system to sign lines up and down facilities.
Product Manager | Business Analyst
2014 - 2015
Minova Insurance (now Capital Z)
- Led the RFI and RFP processes to successfully implement Sequel Eclipse Broking's B2B portal covering broking and extending claims management system and MI to cater to Waldorf Insurance, the oldest binder in the London market.
- Brought together the BMS broking, London market underwriting, and retail brokers in the US.
- Integrated the new portal and existing broking platforms with MI solutions.
- Improved insurance accounts, treasury, banking, and client money handling procedures, including controls and attestations to identify, define, and complete the reporting framework's efficiency in line with compliance and regulatory requirements.
- Merged and centralized support teams by analyzing existing processes. Closed gaps by identifying training requirements and implemented new business procedures to improve the team's service across the broking floor resulting in 23% improvements.
- Delivered and implemented the Sequel Eclipse Broking portal quickly while mitigating various, including social, risks.
Business Consultant | Lead Business Analyst
2013 - 2014
Post Office Insurance
- Researched and proposed implementing ACORD Standards throughout the MGA according to the target operating model (TOM) for a strategic solution and its integration with various existing capabilities in the value chain, such as finance and marketing.
- Led the consultation and requirements elicitation. Created and issued the RFI and RFP tender documentation inviting bidders to supply various platforms required to establish a new subsidiary.
- Enabled the Post Office Insurance to evolve from an introducer to a complete managing general agent (MGA) with delegated underwriting authority thanks to the new platform.
- Delivered a tactical solution to cover the transition period while working with various vendors to provide the strategic solution.
- Provided proposals for a brand new FCA-regulated MGA with the delegated underwriting authority's (DUA) subsidiary. Identified and integrated non-FCA required capabilities with the company's existing entities.
Business Analyst Team Leader
2013 - 2013
Cancer Research UK
- Delivered improvements to the flagship product in very tight deadlines, enabling the company to raise more than £60 million in donations yearly.
- Scoped and analyzed requirements for delivering the 'Race for Life' web portal and its integration with CRM and back-end applications.
- Led, mentored, and coached a team of business analysts with various experiences to work as a team and help deliver, among others, the company's flagship product.
Business Analysis Practice Lead
2010 - 2013
Towergate Insurance
- Designed the concept and managed the delivery of a successful and flexible in-house developed B2C portal with white-labeling capabilities for commercial and personal lines underwriting and retail products.
- Integrated the platform with back-office systems and various rating engines, empowering the business to offer the most up-to-date products and rates.
- Delivered Dynamics CRM integration with back-office and automatic dialing systems, utilizing and taking advantage of 'hot leads' from aggregators to close sales efficiently. This resulted in increased sales from the first month of the rollout.
- Led, managed, mentored, and coached the team about a business analysis practice. Shaped and motivated the team to deliver qualitative analysis helping the company achieve its business goals.
- Achieved almost 20% increase in sales within the first month of integrated system implementation.
- Grown the practice to 17 business analysts while building and maintaining ambitious standards delivered by the team.
Team Leader
2007 - 2009
Chubb Insurance (previously ACE Insurance)
- Implemented customer-centric focused CRM system and its integration with policy administration system enabling cross-selling capabilities.
- Led the delivery of Salesforce CRM implementation and its integration with the company's proprietary systems using a combination of technologies. It cleansed and migrated the data enabling underwriters to cross-sell according to the company's vision.
- Oversaw the delivery of several critical strategic insurance products developed on a single portal for various lines of business, ensuring compliance with the company's, the EU, and the US (SOX) regulations.
Project History
London Market Wholesale Broking and Claims Platform Refresh
Delivered much improved CRM, claims, and delegated authority management capability.
The new product unites existing, merged, and acquired businesses onto a new single platform capable of delivering various functions. It includes:
• Front-office functions, such as CRM for the retail sales team, and wholesale CRM for the client, insurers, and third-party's onboarding processes.
• Back-office functions, such as delegated authority management, broking, placing, and claims processes.
• Integration with various internal systems, such as finance and MI.
• Integration with service providers, such as Electronic Claims Files (ECF), document management, sanctions, and credit checking systems.
The new product alleviates the need for double keying data entry as it is less prone to human errors. Additionally, it is more robust and scalable for a fast-growing business.
• Front-office functions, such as CRM for the retail sales team, and wholesale CRM for the client, insurers, and third-party's onboarding processes.
• Back-office functions, such as delegated authority management, broking, placing, and claims processes.
• Integration with various internal systems, such as finance and MI.
• Integration with service providers, such as Electronic Claims Files (ECF), document management, sanctions, and credit checking systems.
The new product alleviates the need for double keying data entry as it is less prone to human errors. Additionally, it is more robust and scalable for a fast-growing business.
Underwriting and Policy Administration System Replacement
Led a team of 18 business analysts, testers, and developers to successfully deliver a system that would replace an archaic 55-year-old system for Legal and General Insurance.
The system being replaced started its life in 1965. Albeit old, the system worked and delivered what was needed but was very cumbersome and needed to modernize. The team was tasked with analyzing the existing capabilities and delivering a like for like system (LFL) in the first phase, which often involved reverse-engineering the capabilities due to lack of or old documentation. The product launched within 18 months, and it has not only delivered what the business needed but also improved its performance by over 21%.
Education
1994 - 1999
Bachelor's Degree in Computer Science
University of Greenwich - London, England, United Kingdom
Certifications
MAY 2005 - PRESENT
PRINCE2 Foundation
Prince2
NOVEMBER 2002 - PRESENT
ICT Management in Public Sector
e-Governance Academy
Skills
Tools
Jira, Zoom
Industry Expertise
Insurance
Paradigms
Agile
Other
Business Analysis, Web Project Management, Microsoft Teams, Web Programming, Databases, Project Management, IT Project Management, Insurance Broking, Insurance Product Manager, Underwriting, Agile Delivery, Pricing Models, Pricing, Value Chain, Agile Sprints, New Products, Platform Design, IT Product Management, Productivity, Data Management, Data Migration, Business Proposals, Request for Quote (RFQ), Project Consultancy, Program Management, Pricing Strategy, Web Product Management, Open Rules Engine, Business Consulting, Web Portals, Compliance, TOM, Agile Leadership, Leadership, C#.NET, SOX Compliance, EIOPA Compliance, Regulations, Public Sector, Business Rules Engine
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