Henriette Haigh, Product Manager in North Kingstown, RI, United States
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Henriette Haigh

Verified Expert  in Product Management

Product Manager

North Kingstown, RI, United States

Toptal member since September 12, 2024

Expertise
Agile Product Management
Bio

Henriette is a certified product owner and technical product manager specializing in implementing customer-centric solutions that integrate various platforms. She excels at identifying core issues, devising practical solutions, and executing them promptly and efficiently. With a keen eye for detail and a strategic approach, Henriette consistently delivers high-impact results.

Project Highlights

Google BigQuery Bulk Loader for Alteryx
Spearheaded design and implementation of a bulk loader for Google BigQuery in Alteryx.
Databricks Integration
Enhanced Alteryx capabilities by integrating Databricks push-down functionality.
Best Practice Guides
Created best practice guides to improve customer support interactions.

Expertise

  • Agile
  • Alteryx
  • Backlog Management
  • Design Requirements
  • Documentation
  • External Collaboration
  • Jira
  • User Stories

Work Experience

Technical Product Manager

2021 - 2024
Alteryx
  • Utilized the Scrum framework to identify and refine tasks for a team of C++ engineers, balancing urgent customer requests with long-term product improvements.
  • Collaborated with engineering teams to determine the technical implementation of features based on customer requirements.
  • Developed a deprecation plan for obsolete product features.
  • Evaluated defects reported by customer support, identified the desired behavior, and assigned them to the appropriate team for resolution.

Principal Support Engineer

2018 - 2020
Alteryx
  • Increased customer satisfaction by resolving escalated service requests through close collaboration with customers, customer support, and other stakeholders.
  • Reduced the number of escalated customer support cases through team mentoring.
  • Streamlined the defect reporting process and coordinated with the software engineering team to resolve issues.

Project History

Google BigQuery Bulk Loader for Alteryx

Spearheaded design and implementation of a bulk loader for Google BigQuery in Alteryx.

Google BigQuery is a Google Analytics data warehouse. It was integrated with Alteryx using an ODBC driver that was very slow to load data. Many of Alteryx's users requested the new bulk loader, which significantly increased performance.

Databricks Integration

Enhanced Alteryx capabilities by integrating Databricks push-down functionality.

Databricks is a data intelligence platform with a powerful engine. I expanded the push-down functionality from Alteryx to better utilize the Databricks engine, resulting in faster processing through the Alteryx designer product.

Best Practice Guides

Created best practice guides to improve customer support interactions.

These best practice guides assist customer support in troubleshooting more efficiently and submitting higher-quality Jira items that require little to no refinement before software engineers can address them.

Skills

Tools

Jira, Slack, Confluence

Platforms

Alteryx

Paradigms

Agile

Other

User Stories, Troubleshooting, External Collaboration, Microsoft Teams, Backlog Management, Design Requirements, Documentation, Team Mentoring, Feature Planning, Mentorship & Coaching, Salesforce, Aha!

Collaboration That Works

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