Holden M. Faber, Product Manager in Chicago, IL, United States
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Holden M. Faber

Verified Expert  in Product Management

Product Manager

Location
Chicago, IL, United States
Toptal Member Since
May 4, 2021

With over nine years in product management, Holden has partnered with many companies, from startups to Fortune 500, healthcare to real estate industries, to plan, design, and launch excellent customer experiences. Holden has a background in overseeing internal and consultative product initiatives, so he is sure to mesh smoothly with your organization to help tackle your biggest challenges.

Project Highlights

Adapting Financial Planning Software for New Markets
Shaped product strategy, roadmap, and design of a financial services advisory platform to meet the needs of the emerging mass affluent.
College Student Recruitment Experience Modernization
Managed updates to web and mobile apps for StriveScan, a digital leader in prospective student recruitment events.
Better Training and Discovery for Dealership IT Solutions Sales Reps
Led scoping, design, and development of an app to help CDK Global representatives streamline their sales discovery process.

Expertise

Work Experience

Founder

2022 - PRESENT
Pinpoint PM (Self-employed)
  • Founded an LLC to help product companies fill gaps in their project management teams and practices.
  • Joined a vending technology startup as fractional CTO (web/mobile vending software, cashless payments integrations, and training owner for vending operations and sales reporting).
  • Led many workshops and discovery engagements to uncover client needs and propose architecture and implementation strategies.
  • Managed projects as technical project manager/product lead at the intersection of healthcare data, GenAI, and cloud services.

Senior Product Manager

2023 - 2023
Artium
  • Oversaw multiple pods (product teams) on a large-scale engagement with HomeSafe Connect—the exclusive move management provider to the US Armed Forces, Department of Defense (DoD) civilians, and their families.
  • Focused on two core, diverse areas: (1) the service member web app UX and (2) platform security (authentication and authorization).
  • Played a critical role in permissions road mapping, implementation, and cross-team guidance, as well as the QA of end-to-end scenarios as each user type.

Senior Product Manager | Product Lead

2022 - 2022
Pie Systems
  • Set the Product roadmap, OKRs, and various processes at an early-stage travel/fintech startup.
  • Managed Pie's entire suite of products: a tourist-facing mobile app (iOS/Android), a retailer portal and dashboard (web), administration tools, and the marketing website.
  • Promoted product-led practices as a member of Pie's leadership team.
  • Implemented data analytics to insights pipeline, as well as qualitative and quantitative study.
  • Sought frequent customer feedback and put the end-user first.
  • Planned and led new features like donations, rapid refunds, and a dashboard redesign.
  • Ran a myriad of experiments to improve conversion rate and the user experience.

Senior Product Manager

2021 - 2021
Spin
  • Led overall software strategy for new vehicles, focusing on hardware integrations and IoT.
  • Launched Spin’s first e-bike, first custom scooter, and the first rentable 3-wheeled scooter.
  • Empowered partner markets to join a growing, eco-friendly world of “15-minute cities” enabled by technology.

Senior Product Manager

2020 - 2021
LaunchPad Lab
  • Made an IoT iPad app to remotely control cryotherapy sessions and chambers.
  • Built a progressive web app (PWA) for iPad and desktop for automotive-technology-solutions representatives to complete and document approval of their pre-quote data.
  • Created a private capital marketplace for businesses, investors, and advisors.
  • Led the redesign of an eDiscovery platform to better accommodate its users.
  • Deployed a HIPAA-compliant chat app for genetic testing companies to collaborate on product recommendations and sales.

Senior Product Manager

2018 - 2019
projekt202
  • Shipped a rental management hub for landlords, property managers, maintenance, and staff.
  • Crafted tools to help financial advisors counsel their clients on major purchases and retirement planning.
  • Helmed a student registration and QR code scanning app for college fairs and high school visits.
  • Redesigned a customer support ticket-management portal for payroll and HR services.
  • Developed a point-of-sale app with chargeback-mitigation features for dining and nightlife venues.

Senior Systems Engineer (Product Management)

2016 - 2018
Baxter International
  • Managed software that enables physicians to remotely monitor and adjust at-home dialysis therapies.
  • Led product design, QA planning and execution, and localization efforts.
  • Coordinated the efforts of globally-distributed engineers.

Systems Engineer (Product Management)

2014 - 2016
Pfizer (Hospira)
  • Managed next-generation infusion pump software and hardware.
  • Defined product requirements, system design, user flows, and test cases via cross-functional collaboration.
  • Gained appreciation for customer insights and data as the driving forces behind innovation.

Adapting Financial Planning Software for New Markets

Shaped product strategy, roadmap, and design of a financial services advisory platform to meet the needs of the emerging mass affluent.

My client knew it was time for a digital transformation but did not precisely know how or where to start. They had a successful, legacy product built for the financial advisory relationships of yesterday but noticed gaps in their market share with younger demographics.

By understanding how newer investors think about their financial planning and how they want to interact with their advisors, my team and I uncovered insights to guide the client's growth trajectory. They were since named WealthTech100 for 2020 by Fintech Global.

College Student Recruitment Experience Modernization

Managed updates to web and mobile apps for StriveScan, a digital leader in prospective student recruitment events.

StriveScan offers a new approach to college fairs and high school visits.

I led the design and development of Visits that was added to the existing Fairs platform. StriveScan replaced contact cards and manual sign-in forms with QR codes and a rapid student registration process at these events. Recruiters are empowered with streamlined reporting and record management capabilities. StriveScan has now been used in over 30 countries and continues to grow.

Building a More Satisfying CRM

Re-imagined the customer service representative experience for an HR services leader.

My client regularly surveyed its thousands of customer service reps about their internal CRM software. Leadership was concerned about NPS scores in the negatives and relayed those concerns to their product team.

My team and I uncovered the actual pain points of the userbase, most of which were not reflected in survey feedback. We helped restructure the survey to be more useful and then redesigned the CRM experience, resulting in much higher satisfaction.

Better Training and Discovery for Dealership IT Solutions Sales Reps

https://launchpadlab.com/work/cdk-global/

Led scoping, design, and development of an app to help CDK Global representatives streamline their sales discovery process.

CDK Global is a leader in technology solutions for automobile dealerships, but they needed to jump from pen-and-paper methods of sales discovery to a modern, digital solution. With the PWA that CDK and Launchpad Lab collaborated on, sales representatives can now build quotes with greater accuracy and efficiency than ever before. Training time has also been reduced from many months to mere days via the PWA, allowing newer sales reps to hit the ground running faster.
2013 - 2014

Master of Science in Electrical Engineering

Northwestern University - Evanston, IL, USA

2010 - 2014

Bachelor of Science in Biomedical Engineering

Northwestern University - Evanston, IL, USA

2010 - 2014

Bachelor of Science in Applied Mathematics

Northwestern University - Evanston, IL, USA

MAY 2020 - PRESENT

UX Research & Strategy

Designlab

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