Jason Palmer

I led engineering and product efforts from the initial concept through launch and scaling. This included everything from writing product requirement documents and creating user stories for software to building hardware prototypes and managing manufacturing in Shenzhen, China. I also established the product vision that owned the end-to-end customer experience.

I created a complex operating financial model in Excel within automated input calculations to include staffing, CAPEX, marketing effectiveness, debt vehicles, budget vs. actual, and five-year financial statements. All variable assumptions are input on a single tab and flow through to the full 12-tab model.

I led the entire project—from inception to launch—and managed for the first six months until hand-off.

I conducted the initial market research, vetted potential third-party vendors, and tested potential software service providers. I also created all of the support documentation, macros, training materials. I utilized Grasshopper, ZenDesk, GSuite, and Basecamp for the execution with a combination of third-party international distributed agents and in-house staff.

The system continues to maintain a customer satisfaction rating of more than 90% each month.

I built an entire test platform from the idea to execution. I also performed all of the data analytics and imaging analysis. The research was published in the Chemistry of Materials and Journal of Biomedical Optics with 30 citations.