Jay Banerjee, Product Manager in Newark, CA, United States
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Jay Banerjee

Verified Expert  in Product Management

Product Manager

Location
Newark, CA, United States
Toptal Member Since
April 19, 2022

Jay brings nearly a decade of experience in leading software product development across industries, spanning Microsoft Bing Search, Office Online, Costco, entertainment, travel, healthcare, and automotive. His broad skill set ranges from AI/ML, online services, telemetry, and rapid prototyping to user experience. He managed the USA's #1 ranked healthcare SaaS solution. As the product and program lead, he is the voice of customers and builds consensus among stakeholders and development teams.

Project Highlights

Redesign Web API development for Costco
Led development of product items inventory and vendor management API at the heart of servicing Costco’s $141 billion annual revenue lines of businesses.
Product Lead for Fleet Management Platform
Led design and development of fleet management for 53 US government agencies saving the GSA roughly $20 million for the fiscal Year 2022 onwards.
Senior Product Owner for Healthcare Greenfield Product
Owned delivering key features on a $300 million product line at Premier Inc that sped up data ingestion, reporting, and insights, from days to minutes and helped grow the number of hospital clients by 40% within the first fiscal year of the roll-out.

Expertise

Work Experience

Agile Product Manager

2022 - PRESENT
Costco
  • Met with C-suite and leadership to raise awareness of product progress, milestones, risks, mitigation plan, created alignment with the product roadmap and MVP timeline. Acquired stakeholder buy-in ahead of time for smooth execution.
  • Defined scope, led prioritization, and improved backlog grooming for cross-functional teams on Azure DevOps, and web API to support all of of Costco's vendors and items data.
  • Led the redesign of all APIs across Costco. Migrated to Azure environment from IBM and Google Cloud as part of leadership's strategic guidance.

Agile Product Lead

2020 - 2022
Karsun LLC
  • Led a team of two product managers, three designers, two QAs, 12 engineers, and nine other scrum teams. Owned two workstreams to define and manage the overall product roadmap, prioritization, and resource management to build and launch the product.
  • Spearheaded building end-to-end platform roadmap for all six product verticals in a 5-year contract. Identified risks, dependencies, key milestones in each quarter. Worked with leadership to get approval for this plan and delivered it with the team.
  • Mapped end-to-end user experience for vehicle inventory management. Conducted research with SMEs, business partners, and agency administrators (power users of my product) to identify pain points. Created a prioritization framework and defined the MVP.

Agile Product Manager

2018 - 2020
Premier
  • Drove business initiatives for Premier's flagship labor-management product, "Operations Advisor." Built key features, the home page, security, and navigation. Premier, Inc. is a leader in hospital administration, labor, cost, and performance management.
  • Migrated a million-dollar revenue-generating product and features to the new platform.
  • Led UAT, the beta roll-out to customers. Increased release cadence 2X by removing process and testing bottlenecks.
  • Demonstrated key features with clients and stakeholders and incorporated feedback through rapid UI prototyping.

Product Manager 2

2012 - 2015
Microsoft
  • Worked with leadership, business developers, third-party data partners, cross functional development team, and improved base data coverage in the USA and international markets by 30% and rich data coverage by 40%.
  • Led the rich data display to improve Bing home page search results for restaurants, hotels, and attractions. Rich data included images, reviews, ratings, and booking links. As a result, CTR (click-through rate) and user engagement improved by 15%.
  • Managed this 2-years specific project to improve search results for restaurants, hotels, travel, and attractions. As an outcome, Bing beat Google by 25% in a double-blind side-by-side study, improved 35% from earlier baseline results.

Redesign Web API development for Costco

Led development of product items inventory and vendor management API at the heart of servicing Costco’s $141 billion annual revenue lines of businesses.

Trained multiple cross-functional teams at Costco in Azure cloud and Azure APIM within less than a quarter. Improved new API development and made onboarding faster for all of Costco, from months to days, by streamlining the deployment process, CI/CD pipeline, and simplified product intake process. Collaborated with leadership, cross-functional teams, and business stakeholders to deliver product roadmaps and align with partner teams for MVP scope, launch, and timeline.

Product Lead for Fleet Management Platform

https://www.gsa.gov/buying-selling/products-services/transportation-logistics-services/fleet-management/

Led design and development of fleet management for 53 US government agencies saving the GSA roughly $20 million for the fiscal Year 2022 onwards.

In January 2022, I launched the MVP of the vehicle management platform five months ahead of schedule for 40,000 government employees. This product streamlined the user experience for vehicle management, including searching for a vehicle, registering, attaching a license plate, printing a registration card, etc., and cutting downtime for task completion by 4X from hours (and in some cases days) to minutes.

As the product lead, I led multiple scrum teams, tracked team velocity, and achieved a 94% sprint efficiency average. Coached and managed direct reports, including three product owners on product intake and agile best practices. As a result, I improved sprint efficiency KPI by 1.5X.

Senior Product Owner for Healthcare Greenfield Product

http://www.premierinc.com

Owned delivering key features on a $300 million product line at Premier Inc that sped up data ingestion, reporting, and insights, from days to minutes and helped grow the number of hospital clients by 40% within the first fiscal year of the roll-out.

Served as a product owner on Operation Advisors, Premier’s flagship product for hospital labor and cost management. Premier is a leading healthcare technology company, uniting more than 4,000 US hospitals and health systems and approximately 175,000 other providers creating transformations such as making labor, cost, and supply management more efficient.

I improved UAT, test planning, and user onboarding with rapid prototyping. I improved the frequency of major releases of Operations Advisor 6X in two years and delivered the product to hospital clients faster, gathered feedback, iterated, and continuously improved key capabilities. I launched multiple versions of the data dashboard, which became a big success with hospital clients, garnering positive feedback, and grew the client base by nearly 40% in three years. This added approximately $30 million to the bottom line of a $300 million product line for Premier.
2001 - 2005

Bachelor's Degree in Computer Science

University of Maryland - College Park, Maryland, USA

FEBRUARY 2018 - PRESENT

Certified Scrum Product Owner (CSPO)

Scrum Alliance

JANUARY 2018 - PRESENT

Certified Scrum Master

Scrum Alliance

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