Jayson Ambrose

ShuffleSpace's Core Platform is the backbone of the company services, offering interfaces for customers and internal operations.

CUSTOMER INTERFACE
• "Virtual warehouse" with detailed inventory management
• Intuitive order creation for retrievals and returns
• Real-time tracking of order status and item locations

INTERNAL OPERATIONS
• Sophisticated data model for diverse item types
• Hierarchical location management for optimal space use
• Comprehensive task management module
• User-friendly interface for warehouse staff
• Comprehensive audit trail system
• Advanced reporting and analytics with custom dashboards

The core platform streamlines operations, enhances inventory accuracy, and improves efficiency. It addresses complex full-service storage needs with granular asset management and location tracking. The system focuses on user experience, data integrity, and operational transparency, enabling effective item management for both customers and staff. By integrating sophisticated inventory management with intuitive interfaces, the platform aims to set new standards in warehouse technology for the full-service storage industry.

Xtiva Financial Systems provides the leading and most respected sales performance management (SPM) and incentive compensation management (ICM) technology systems for the financial services industry. As the VP of Product Management and Development, my team was tasked with increasing the speed at which we could offer new data integrations while minimizing the cost of maintaining and managing those integrations.

After assessing our current and future data needs, the pace of change in standards, and the opportunity cost of developing and maintaining ETL in code, we decided to integrate a full-featured service with our core platform. This would allow us to focus on leveraging our differentiated skills to take advantage of valuable opportunities.

With a robust integration sub-system in place, we used our deep knowledge of industry data to add dozens of new sources to support new customers while committing the bulk of our engineering team to work on our core technology.

"The Call Sports" project created a 24/7 live sports talk internet streaming radio network featuring remote production teams and automated programming. The public website, built with Next.js, offered Stripe subscriptions, a custom audio player, and on-demand archives. An Ionic-based mobile app provided cross-platform access with in-app purchases and dynamic metadata.

The back-end infrastructure utilized Firebase for web server functions, including a React admin portal for content management. The core of the system was a master automation server on Google Cloud, handling live streaming, archive scheduling, and complex automation tasks. This server connected remote virtual studios and mixed streams and managed encoding and distribution. A disaster recovery plan with deployable server images ensured system resilience.

The project included a virtual studio setup, enabling remote production with professional-grade tools. It included IP voice switching for call-ins and a web-based mixer.

Overall, the project delivered a comprehensive solution integrating user-facing platforms, robust back-end systems, and sophisticated automation to create a seamless experience for both producers and listeners of the sports talk network.

The invoicing platform complements the core platform, transforming warehouse operations data into monthly invoices.

KEY FEATURES
• Customized pricing for each customer, handling various models like tiered storage, variable rates, and time-based pricing.
• Interfaces with the core platform for real-time location data, capturing storage usage and additional services.
• Manages multi-tiered account hierarchies with flexible invoicing options (consolidated, separate, or hybrid).
• Allows input of additional line items, customer-specific discounts, and automatic rush order cost calculation.
• Web interface with comprehensive search, dynamic summaries, drill-down views, and automated flagging of unusual charges.
• Enables editing of generated charges while maintaining an auditable history.
• Xero integration: One-click transfer of approved invoices to Xero, with two-way synchronization for payment status updates.
• Extensive reporting: Generates customizable reports on storage utilization, account onboarding, audits, and profitability analysis.

The platform streamlines financial operations by automating complex invoicing processes, supporting flexible pricing structures, and offering tools for financial analysis.

As director of product, I led the development of an audience segmentation system that made our unique home address-to-IP matching technology easily available to media planners. Traditional media planning software is notoriously difficult to use, and our goal was to dramatically improve non-technical users' experience.

Our initial focus was on political campaign managers—a savvy group of operators, but not technical power users.

We conducted interviews that quickly produced a prioritized list of valuable, measurable outcomes that we believed could significantly improve our product.

Next, we mapped specific product metrics to those outcomes and partnered with engineering to iterate on designs quickly. We created low-fidelity prototypes to validate key assumptions and refined the experience through interactive usability tests. Through this process, we discovered a significant unmet need in the market that we were uniquely positioned to solve.

Focusing on specific high-value outcomes, taking a disciplined approach to design, and working closely with engineering resulted in a clearly differentiated product that was immediately successful in the marketplace and ultimately led to an acquisition.

Reporting to the SVP and GM, I was responsible for delivering a new cross-platform streaming video platform to market. Worked with internal stakeholders and technology vendors to define core features, financial model, analytics pipeline, infrastructure requirements, user experience design, and roadmap. Targeting web, iOS, Android, AppleTV, GoogleTV, Amazon FireTV, and Roku.

"500px is the premier community and social network for aspiring and practicing photographers. Over 15 million creatives from 195 countries come to 500px to discover and share incredible photos and gain global exposure."

As a senior product manager, I led a small team with the mandate of increasing user sign-ups and upgrades to paid memberships. Experiments included CTA position and copy to increase CTRs, improved onboarding process to increase engagement, and targeted emails to resurrect churned users.

Our process included:

• Analytics tooling in core application
• Configuration of Google Analytics and Mixpanel for funnel and cohort analysis
• Baseline reporting and analysis to produce hypotheses
• Experiment design and prioritization
• Implementation of Optimizely to conduct A/B testing

The result was a significant increase in our target metrics, including the new MRR.