John Franck, Product Manager in Colorado Springs, CO, United States
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John Franck

Verified Expert  in Product Management

Product Manager

Location
Colorado Springs, CO, United States
Toptal Member Since
October 26, 2020

John is a strategic product manager with 10 years of experience in product and project management. He combines in-depth industry knowledge with user-focused designs, product launches, and revenue-driving features. John excels at creating high-impact products and maintaining consistent version releases across multiple products. He is the author of Every Product Manager's First 90 Days and the co-creator of the Product Cards.

Project Highlights

Every Product Manager's First 90 Days: A Workbook for New Product Managers
Wrote a book for product managers teaching them how to navigate the first 90 days in a new role.
Shopify Store for the Largest US Darjeeling Tea Seller
Optimized and improved a Shopify store to increase sales, pages per session, checkout abandonments, and store SEO. Helped the store rank first organically for several keywords. Increased year-over-year growth.
The Product Cards
Created a card deck to teach product managers key strategies and tactics.

Expertise

Work Experience

Website Strategist

2024 - 2024
Werkt LLC
  • Project-managed a design sprint for the client, identifying key areas to improve the website and customer journey.
  • Oversaw the Jira project with 2-week sprints for designers and developers.
  • Created project documentation and best practices for the team to follow, enhancing their processes.

Senior Product Manager

2023 - 2024
SamCart
  • Built integrations with strategic eCommerce partners, expanding the existing API capabilities. Responsible for scoping all technical requirements.
  • Developed customer onboarding, resulting in an increase of 15% for new product creation.
  • Created a roadmap for three teams across checkouts, offering automation and integrations.
  • Led the development of rebuilding the dashboard and reporting in React, the new design library, and Cube.

Lead Product Manager

2022 - 2023
Wilbur Ellis Co. - Product Management
  • Created and refined user stories and the product backlog for the engineering team.
  • Worked closely with the developers to understand architectural constraints within the platform.
  • Oversaw the implementation of new features and presented them to stakeholders and end-users to collect their feedback.

Senior Product Manager

2022 - 2022
Tribevest
  • Increased revenue growth to 20% month over month while not increasing churn.
  • Led the transition from Kanban to Scrum for the development team.
  • Built and launched a referral program to increase the K-factor, increasing the product's virality.

Senior Product Manager

2021 - 2022
WEX
  • Delivered a new funding mechanism for customers where they can deposit money in a pre-funded account in order to increase their credit limit.
  • Assisted with moving Encompass from on-premise to the cloud.
  • Led a team of US and remote developers across multiple time zones.
  • Created technical product requirements and wrote user stories defining those requirements.

Senior Product Manager

2020 - 2021
IPWe
  • Collaborated with the CEO to determine the best online marketing avenues for a new product. Set up and optimized the digital ads.
  • Designed the marketing materials for both print and digital marketing.
  • Improved the UX of the user dashboard within the main product.
  • Optimized and tested marketing landing pages for the product.

Senior Digital Product Manager

2017 - 2020
Outreach
  • Grew new SaaS products gaining over 1,000 paid users within the first five months.
  • Launched two MVP products and managed them through their second version.
  • Managed products with combined 20 million monthly page views.
  • Regularly tested and optimized site elements to increase pages per session, sessions per user, time on site, and bounce rate.
  • Hired, trained, and managed two junior product managers.
  • Created and launched multiple eCommerce websites both on WordPress and through Shopify. Tested numerous site variations to optimize eCommerce conversion rates.

Owner

2013 - 2017
Lamplighter Creatives
  • Owned a digital agency providing website and marketing services for clients.
  • Ranked multiple websites first for keywords related to their business.
  • Designed and built over 20 websites, including multiple eCommerce websites.

Product Manager

2016 - 2016
Hively, Inc.
  • Collaborated with the development team to launch a beta version of the application.
  • Conducted user interviews with local businesses to determine their needs for the application.
  • Developed a presentation and a pitch deck for local and state presentations.

Project Manager

2013 - 2016
Fisk Lawnscapes
  • Grew the company from $500,000 to one million annual gross in three years.
  • Grew the landscape and maintenance sales by 50% in one season.
  • Hired and managed a team of 25 employees, including other project managers.
  • Led the website to rank first on Google for key search terms.
  • Built an eCommerce site for landscape-related services and products.

Hiring Application Based on Personality Match

https://www.sos.state.co.us/pubs/newsRoom/pressReleases/2016/PR20160527GoCode.html

Led the product to win first place in the statewide data and code competition.

Hively is an application that fits employee talent into the business culture. It saves businesses time in their hiring process by allowing hiring managers to see the applicant's personality and competencies before bringing them in for an interview.

Every Product Manager's First 90 Days: A Workbook for New Product Managers

https://www.amazon.com/Every-Product-Managers-First-Days/dp/B08LNNT245

Wrote a book for product managers teaching them how to navigate the first 90 days in a new role.

You just got hired! Congrats! Now what? It takes most new product managers six to eight months to reach full productivity. Most companies and managers don't have onboarding training designed specifically for product managers. This means you would spend half of your first year haphazardly gathering the bits of information you need to be an effective product manager. Every Product Manager's First 90 Days is the solution to this problem. With over 40 interactive exercises and 90 questions, you will systematically work your way through your company, discovering the knowledge necessary to be successful.

Shopify Store for the Largest US Darjeeling Tea Seller

Optimized and improved a Shopify store to increase sales, pages per session, checkout abandonments, and store SEO. Helped the store rank first organically for several keywords. Increased year-over-year growth.

Boston Tea Campaign is the largest US Darjeeling tea seller. I was brought on to increase the store's sales and SEO. I would regularly meet with the store owner to align on their goals for the site. The first focus was understanding a customer's journey through the site and where customers were dropping off. Then the product and checkout pages were optimized to reduce bounces. Afterward, the site's SEO and product pages were optimized to rank. The store saw significant revenue from the changes made and continues to grow year over year.

The Product Cards

https://www.theproductcards.com/

Created a card deck to teach product managers key strategies and tactics.

Enhance your product prowess with "The Product Cards"—a powerful deck of 50 cards beautifully designed to empower product professionals like you. Whether you're a seasoned product manager or just starting your journey, these cards are your secret weapon to excel in your role and deliver exceptional products.
2010 - 2013

Bachelor of Innovation Degree in Business Administration

University of Colorado Colorado Springs (UCCS) - Colorado, USA

MARCH 2019 - PRESENT

User Experience

Interaction Design Foundation

DECEMBER 2018 - PRESENT

Certified eCommerce Marketing Specialist

DigitalMaketer

DECEMBER 2018 - PRESENT

Certified Analytics & Data Specialist

DigitalMarketer

SEPTEMBER 2017 - PRESENT

Certified Optimization & Testing Specialist

DigitalMarketer

SEPTEMBER 2017 - PRESENT

Certified Search Marketing Specialist

DigitalMarketer

Tools

Trello, Slack, WP eCommerce, Google Analytics, Google Optimize, Jira, Skype, Zoom, Basecamp, Stripe Checkout, Figma, Confluence

Platforms

Google Analytics 4, Shopify, Productboard

Paradigms

Agile Product Management, Agile Project Management, Agile, Scrum, B2C, Agile Software Development, Iterative Development, Stage Gate Process

Industry Expertise

Marketplaces, Construction

Other

Adobe CC, Google Meet, Product Management, On-page SEO, eCommerce, Startups, SaaS, Leadership, Feature Backlog Prioritization, Backlog Management, Search Engine Optimization (SEO), SaaS Product Management, Marketing, Product Roadmaps, Product Strategy, Technical Product Management, Communication, Mobile Apps, Website Redesign, Digital Product Management, Digital Project Management, Product Leadership, Product Owner, Sprint Planning, Roadmaps, Feature Prioritization, User Requirements, Market Research & Analysis, Competitor Analysis & Profiling, User Stories, Product Discovery, Market Research, Competition Research, Revenue Strategy, Pricing Strategy, Product Ownership, Paid Media, Social Media, User Onboarding, Product-market Fit, User Journeys, User Retention, User Behavior, Customer Research, Documentation, Market Research Analyst, Requirements, Business Analysis, Digital Strategy, Web Analytics, SEO Content, ROI, Cross-functional Team Leadership, Business, Build/Buy Analysis, Business Cases, Software as a Service (SaaS), Mobile UX, Product Vision, Project Management, Project Coordination, Team Management, Software Development, Local SEO, Strategy, User Interface (UI), Analytics, Online Marketing, Search, Optimization, A/B Testing, Project Management, Project Planning, Automation Tools, Stripe Payments, Product Analytics, Digital Marketing, Google Tag Manager, Product Marketing, User Experience (UX), Product Design, Product Development, Minimum Viable Product (MVP), Prototyping, Web Applications, SMS, Customer Journeys, Fintech, Customer Experience Management, Customer Experience, Business to Consumer (B2C), User Engagement, Ideation Workshops, Checkout, Data Analytics, User Feedback, Growth Strategy, Growth Marketing, Go-to-market Strategy, Product Development Manager, Digital Product Development, Coaching, Mentorship & Coaching, Product Growth, Mentorship, Team Mentoring, Growth, Organization, Organizational Strategy, Organizational Structure, Research, Operational Efficiency Improvement, Digital Transformation, Email Marketing Automation, Mobile, iOS, Feature Roadmaps, Product Coach, Release Management, Product Launch, Product Lifecycle Management (PLM), Key Performance Indicators (KPIs), Complex Problem Solving, Cross-functional Collaboration, Specs, Feature Planning, UX Wireframes, WordPress, MVP Design, Project Timelines, Technical Requirements, Scope Management, UX Design, User Acceptance Testing (UAT), Audience Targeting, Monetization, Budget Modeling, Apps, Software Development Management, LinkedIn Marketing, Business Process Analysis, Business Processes, Workflow, Process Optimization, Data Analysis, Data-driven Decision-making, Early-stage Startups, Agile Leadership, Diagrams, Executive Presentations, Workshops, B2B, Search Engine Marketing (SEM), Website Traffic, Learning Management Systems (LMS), Marketing Technology (MarTech), Waterfall Methodology, New Product Business Cases, Voice of the Customer (VoC), Technical Documentation, Pitch Decks, App Design, Consulting, Startup Consulting, Digital Strategy, Shopify, Social Media, Social Networks, Digital Agencies, Digital Marketing, Team Leadership, Design, Enterprise SaaS, Large-scale Systems, Motivation, Field Service, Business Planning, Web Product Management, HTML, Budgeting, Data, Paid Search, User Interviews, Lean Startups, Business Development, Cost Estimation, Project Estimation, Hiring, Presentations, Google Ads, User Research, Advertising Technology (Adtech), CSS, APIs, Employee Training, Go-to-market Plans, Websites, SQL, Cloud, Card Payments, Payment APIs, Investing, Consumer Banking, Stripe, Growth Hacking, Mobile Applications, Automation, Data-driven Dashboards, Vendor Selection, Process Flows, End-to-end Implementation (E2E), Dashboard Design, Product Requirements Documentation (PRD), Scrumban, Technical Project Management, ClickUp, Big Data, eCommerce UX, API Integration, Email Integration, Integration, Onboarding, Notion, Generative AI, Machine Learning

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