Jose Mejia, Product Manager in Mexico City, Mexico
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Jose Mejia

Verified Expert  in Product Management

Product Manager

Mexico City, Mexico

Toptal member since April 18, 2024

Bio

Jose is a product manager with 15+ years of experience in IT projects. He is SAFe PO/PM and Scrum Master Certified and specializes in translating market and user needs into clear and concise requirements. He uses waterfall and agile methodologies and gathers requirements through joint application development sessions and personal interviews. Jose is skilled in running daily standups and defining user stories, use cases, and functional specifications to guide product construction.

Project Highlights

Data Migration to Veritas
Supported the global deployment of the Oracle Agile PLM for Process (Veritas) solution. Oversaw the product backlog, managed the scrum team, and defined and documented epics and user stories related to the data migration to Veritas.
Credit Card Implementation
Initiated requirements analysis discussions with key stakeholders. Led the definition and implementation of the revolving credit cards project from scratch in Spain and for a global project with Mexico, Argentina, Brazil, and Panama.
Big Data Product Ownership
Developed a data discovery worksheet for big data technology data mapping to facilitate regulatory and financial crime compliance. Identified source systems for acquiring and delivering data to the enterprise analytics platform (EAP).

Expertise

  • Agile
  • Big Data
  • Business Analysis
  • Core Banking Systems
  • Kanban
  • Product Owner
  • Product Roadmaps
  • Scrum

Work Experience

Product Owner | Business Analyst

2019 - PRESENT
Cognizant
  • Handled product design and consumption within a scrum team, writing user stories that adhered to global AWS specifications. Managed the product lifecycle from inception to launch and continuous evolution, including document epics and user stories.
  • Utilized KPIs and data analysis to assess product performance and drive informed decision-making. Created functional specifications for AWS and IAM external APIs.
  • Prioritized and managed the development backlog, utilizing methods like cost-benefit analysis and feasibility studies to ensure efficient resource utilization. Defined endpoints, accept and content-type headers, and load requirements.
  • Collaborated with cross-functional development teams, including designers, engineers, and UX specialists, to ensure comprehension of requirements and expectations. Coordinated product validation, user testing, and release management.
  • Ensured the encryption and error handling of personally identifiable information data, documenting definitions and functional details in Jira and Confluence and following QA and performance testing to AWS integration.

Product Owner

2023 - 2024
PennyMac
  • Led the development of a mortgage processing platform, streamlining loan origination and servicing processes, resulting in a 25% increase in processing speed and a 15% reduction in operational costs.
  • Implemented Agile methodologies across multiple teams, fostering collaboration and ensuring timely delivery of high-quality product increments. Defined product requirements and prioritized features, aligning with business needs.
  • Managed stakeholder communications, ensuring a clear understanding of project goals and progress, which improved stakeholder engagement and alignment. Developed and maintained detailed documentation, including user stories.
  • Facilitated regular sprint planning, reviews, and retrospectives, promoting continuous improvement and fostering a culture of transparency and accountability. Conducted data analysis and performance metrics tracking, providing actionable insights.
  • Spearheaded the development of a new mortgage processing platform designed to streamline the entire loan lifecycle, from origination to servicing.
  • Collaborated closely with cross-functional teams, including developers, business analysts, and QA specialists, to define product requirements and ensure alignment with business goals.
  • Facilitated efficient sprint planning and execution by implementing Agile methodologies, ensuring timely delivery of key features.
  • Ensured the platform significantly reduced processing time and operational costs, enhancing overall productivity and customer satisfaction.
  • Handled extensive stakeholder communication and documentation, ensuring project transparency.

Big Data Product Owner

2016 - 2019
Citi
  • Created a data discovery worksheet to facilitate regulatory and financial crime compliance data mapping for big data technologies. Identified data acquisition source systems involved in delivering data to the EAP.
  • Handled communication design with Sqoop, NDM, and SFTP, adhering to compliance processes, risk management, and banking industry activities.
  • Coordinated global meetings to track projects. Followed data assessment, data ingestion with HDFS, MySQL, and Hive, and data profiling for each input feed. Built code with Python, Spark, and Scala to implement automated controls in data assessment.
  • Built strong master data management, data governance, data quality and analysis, data modeling, and metadata management through Datameer and MicroStrategy apps in levels 1, 2, 4, and 5 data.

Senior Business Analyst

2005 - 2016
HSBC
  • Coordinated all scrum ceremonies, including sprint planning, daily standups, retrospectives, sprint demos, story grooming, and release planning. Worked with technologies like mainframe or distributed core banking to deliver end-to-end solutions.
  • Drove large-scale data processing in retail and corporate distributed systems. Led the team's agile aspects, including facilitating scrum ceremonies, impediment resolution, release planning, and release plan tracking and reporting.
  • Facilitated and tracked unit, system integration, and user-acceptance tests, working with technical and business teams. Understood how solution architecture fits within a scrum and broke down requirements into technical specifications for developers.

Project History

Data Migration to Veritas

Supported the global deployment of the Oracle Agile PLM for Process (Veritas) solution. Oversaw the product backlog, managed the scrum team, and defined and documented epics and user stories related to the data migration to Veritas.

I provided guidance in Scrum and Kanban to move all data from existing legacy systems into the new one and deploy the templates for raw materials, formulation, packs, print, and trade. I used template validation, data assessment, data cleansing, build migration capabilities, data freeze, and data migration approaches to have a global single source of truth and rapid traceability across the full product portfolio. I also performed data mapping activities as part of the traceability global program for Mars, a manufacturing and retail company.

Credit Card Implementation

Initiated requirements analysis discussions with key stakeholders. Led the definition and implementation of the revolving credit cards project from scratch in Spain and for a global project with Mexico, Argentina, Brazil, and Panama.

As part of the Temenos CoE team, I understood business needs related to credit cards and defined the most efficient solution for T24 retail banking customers, deposits, Triple A+, Temenos Payments Hub, and loans. We implemented the internal REST API and designed the request and response.

I also identified integrations with the core banking solution, mobile app, and contact center platform. I gathered and elicited debit and credit card requirements using agile frameworks, tools, and techniques. I analyzed the scope of features in the cards management system, documenting requirements as user stories in the Jira product backlog and maintaining a healthy and comprehensive backlog for MVPs 1 and 2.

This project covered 3D Secure, embossing, fraud and dispute lifecycle reporting to schemes, fee collections (ATM fees, fee parameters, and real-time fee communication), recurring payments, and payments management input or output clearing and settlement. I handled the product definition for Mastercard, BIN usage account onboarding, card expiry, CID tokenization functionality, card management and activation, PIN management through ATMs, web, mobile, and back office, and loan disbursement and installments.

Big Data Product Ownership

Developed a data discovery worksheet for big data technology data mapping to facilitate regulatory and financial crime compliance. Identified source systems for acquiring and delivering data to the enterprise analytics platform (EAP).

I handled communication design using Sqoop, NDM, and SFTP and adhered to compliance processes, risk management, and activities associated with the banking industry. I also created the regional functional requirements document covering all data quality rules from local teams to deliver advanced data-driven solutions.

Additionally, I coordinated global meetings to monitor projects, following data assessment and ingestion with HDFS, MySQL, and Hive and data profiling for each input feed. I wrote code with Python, Spark, and Scala, implementing automated controls in data assessment. I also developed strong master data management, governance, quality, analysis, and modeling, including metadata management through Datameer and MicroStrategy apps in levels 1, 2, 4, and 5 data.

As the product owner, I also performed continuous data delivery to BI areas with tools like Hadoop, Hue, Hive, Impala, Apache Pig, Platfora, and HDFS. I handled data landing zones, data enrichment, ETL, data quality, staging area, and input files like DAT, TRG, JSON, and TXT. I led cross-functional teams through software development, implementation, and data migration, extraction, and reconciliation using Hadoop, Sqoop, Python, Spark, R, and relational databases.

Internet Banking Enhancement Initiative

Spearheaded the enhancement of Bankaool's internet banking platform, increasing customer satisfaction and reducing transaction times.

As a senior product owner at Bankaool, I led a major initiative to enhance our internet banking platform to improve user experience and operational efficiency. This project involved redesigning the user interface, optimizing back-end processes, and integrating new security features to ensure safer transactions. My role encompassed overseeing the entire project lifecycle, from requirement gathering to coordinating with cross-functional teams to successful deployment and post-launch support. This initiative significantly increased platform stability and customer satisfaction while reducing the average transaction time and operational costs.

Credit Card Upgrade Implementation at Bankaool

Led the successful upgrade of credit card systems from band version to chip version, ensuring compliance with Mastercard and Prosa standards.

At Bankaool, I spearheaded the credit card system upgrade project, transitioning from band versions to chip versions. This involved extensive coordination with Mastercard and Prosa, as well as internal IT teams. My role included developing and executing the project plan, managing stakeholder communications, and ensuring compliance with industry standards. I also oversaw the UAT, PV1, and PV2 testing phases, utilizing the quality center for test case management. This upgrade significantly enhanced security and user experience for Bankaool's customers.

Education

2001 - 2006

Bachelor's Degree in Business Administration

Universidad Autónoma del Estado de México - State of Mexico

Certifications

FEBRUARY 2012 - PRESENT

Scrum Master Certified (SMC)

SCRUMstudy

Skills

Tools

Jira, Confluence

Paradigms

Scrum, Agile, Agile Project Management, Kanban

Platforms

Google Analytics 4

Other

Product Owner, Product Management, Requirements, Project Planning, Stakeholder Interviews, Technical Product Management, Data Analysis, Data Quality Analysis, Technical Business Analysis, Business Analysis, Product Roadmaps, Data Migration, Backlog Management, Data Analytics, Stakeholder Management, Machine Learning, Project Management, User Stories, Cybersecurity, Product Ownership, Software Engineering, Quality Assurance (QA), Test Cases, Compliance, Regulatory Compliance, IT Project Management, Big Data, SQL, Core Banking Systems, Go-to-market Strategy, Manufacturing, Build/Buy Analysis, User Experience Design, Business Process Improvement (BPI)

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