Justin Brennan

I grew the customer base by over 400% through the design and execution of re-branding, marketing, and engagement strategies, including email campaigns, product offerings, and pricing structures. I also improved course completion rates by over 20% and daily active usage by over 50% with vision and mission-driven features, including blogs and an expanded content ecosystem.

I achieved 85% customer integration retention with new system features and redesigned workflows and operational processes that unified the product offering and service models of integrated organizations.

I also increased the manager's daily bandwidth by 30% with object, dashboard, and user interface design. Operational efficiency was also improved by automating manual tasks and designing data structures that enabled stakeholders to measure key performance indicators.

I uncovered a $20 million opportunity through a data, research, and design initiative to eliminate customer claims in the lead quote interface. Research and analysis, design, prototyping, testing, technical documentation, and sprint planning delivered new interaction designs eliminating errors in lead quote accuracy between the front-end sales UI and the back-end operations UI.

I also reduced customer onboarding time by 31% with redesigned and optimized business processes and workflows to integrate new order data objects. I designed and delivered a technical functionality enabling a new customer experience model and a single point of contact for customer interaction.