Katja Kaski
Verified Expert in Product Management
Product Manager
Helsinki, Finland
Toptal member since November 22, 2022
Katja is an experienced business development leader and Agile product owner with a customer-centric mindset. She is passionate about creating value with digital solutions and developing teams that deliver results to a high standard. Katja specializes in product vision, product roadmap, service design, Agile project management, and leadership.
Expertise
Work Experience
Lead Product Owner
Nets A/S
- Served as a product owner for an agile team of eight, plus an additional coordination responsibility for two other closely related teams.
- Contributed to card payment processing features and expanded the product to new customers.
- Worked with a complex environment and product that was already in production, handling a large number of transactions.
Agile Product Owner and Business Developer – Nordic Payments
If Insurance
- Worked with senior executives to build product roadmaps.
- Established a new team during an organizational Agile transformation and led an international team of business developers.
- Optimized and improved the customer experience related to payments and invoicing in all nordic markets.
Nordic Project Manager
If Insurance
- Collaborated with different management groups preparing analyses and recommendations on how to move forward.
- Acted as a product owner for CRM and marketing, interacting with multiple international teams.
- Spearheaded and managed multiple development projects.
- Handled customer journey mapping and improvement, customer onboarding concept design, vision workshop facilitation for digital self-service, and analysis and recommendation about push notifications for mobile app.
Project Manager
Roger Studio Oy
- Contributed as a project manager in a client's project to deliver a minimum viable product (MVP) of a mobile application.
- Managed a project to deliver sales reporting to a stock-listed client as part of their CRM project.
- Contributed as a project manager in a marketing automation project.
Consultant
Capgemini
- Handled business analysis in an extensive multi-year multivendor project.
- Conducted business analysis and created reports for a client.
- Explored and learned about business analysis, consulting, and IT project delivery from multiple perspectives.
Project History
Product Owner in the Payments Area
Led a team of business developers, defining the vision and roadmap and handling backlog and stakeholder management.
Customer Onboarding
Led a team in redesigning the customer onboarding experience.
Product Owner for CRM and Marketing
Helped a Nordic CRM organization grow, serving as the product owner for the CRM and marketing IT team.
Education
Master's Degree in Information and Service Management
Aalto University - Helsinki, Finland
Certifications
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Salesforce Certified Administrator
Salesforce
Certified Scrum Master
Scrum Alliance
Skills
Tools
Jira
Paradigms
Agile, Scrum
Other
Product Development, Business Development, Product Vision, Research, Product Owners, Business Analysis, Customer Journeys, Microsoft, Microsoft Teams, Business, Business Models, Customer Analysis, Customer Relationship Management (CRM), Business Cases, Project Management, Presentations, Analysis, MVP Design, Service Design, Information Systems, Marketing, Scrum Master, Salesforce, Email Marketing Automation, Mobile Payments, Online Payments, Customer Experience, Scaled Agile Framework (SAFe), Onboarding, Leadership, Product Roadmaps, Stakeholder Management, Product Management, Complex Problem Solving
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