Ken Hendricks
Verified Expert in Product Management
Product Manager
London, United Kingdom
Toptal member since September 28, 2022
Ken is a product expert with experience founding startups and working with large enterprises. He is driven to understand users and businesses deeply and creates impactful products that solve real problems through loveable experiences. Ken has previously built products that have over 4 million users with large enterprises and has founded two startups. His background is in engineering, product, and AI. Ken is able to build across the product stack from exploration to delivery to analysis.
Project Highlights
Expertise
Work Experience
Founder
Fuse
- Explored the B2B data and AI space by interviewing companies and conducting research on how data is ingested and prepared for internal workflows and to build LLM applications.
- Identified specific workflows to automate using AI agents.
- Designed UX and product for AI apps for non-technical users.
Senior Product Manager
FloatMe Corp
- Worked with executives to understand the business and user data deeply to identify areas of improvement and growth for FloatMe's core product.
- Analyzed qualitative user data and product analytics deeply to figure out how to increase revenue and conversion, as well as how to incentivize product repeat usage.
- Created strategy options and a high-level roadmap to indicate what are the main opportunities to tackle for FloatMe.
- Conducted market research to identify competitors and their features with the aim of adopting suitable features and differentiating from the rest.
Founder
Hublr
- Built a wealth management platform to analyze financials and investment portfolios and generate customized wealth plans for users. The platform also helps homebuyers find their lending capacity based on their financial situation.
- Gained 1000+ users within a few months starting from zero, facilitated currently active home loans, and generated revenue using minimal resources and $0 in marketing spending.
- Conducted in-depth customer discovery through data gathering, 140+ user interviews, and experimentation through quick MVPs. Built websites and landing pages and performed thorough competitor and market research.
- Managed all aspects of this startup—from product and UI/UX to finances and marketing. This involvement gave me insight into different business areas and made me an experienced generalist ready to jump in and work with any part of a business.
Product Manager
9Spokes
- Spearheaded the strategy and development of a platform to aggregate business data and manage cash flow using open banking and multiple other data sources. Currently used by 2.5 million users at large enterprises.
- Collaborated with senior executives and large enterprise external clients to strategize and build a business financial management product from scratch, including developing the long-term product strategy and roadmap.
- Led the company through a product pivot; delivered a differentiated product offering and strategy that proposed a better end user experience and was more scalable and aligned with key objectives.
- Worked closely with highly technical teams to build integrations and product features. Hired and led team members, refining the organizational structure and making it more effective and product-led.
- Worked with large enterprise clients such as Bank of America, Visa, Virgin Money, and other major financial institutions.
Founding Team Member
Core Technology
- Obtained seed capital for the prototype of an affordable cloud-connected portable ventilator during the COVID-19 pandemic.
- Managed the control systems engineering, sales, and electronics involved in developing the affordable cloud-connected portable ventilator built by a small team in three months.
- Launched three large local-district health boards and led the team's strategy, website development, and pitch deck creation.
- Led the product's supply chain and logistics requirements.
Co-founder
Devonché
- Founded a consumer company that reached $200,000 ARR within 24 months. Established B2B partnerships with large Big 4 firms, car companies, and news agencies for more distribution.
- Created and implemented a logistics and CRM system for our customers and suppliers to save tens of hours, including an optimization system for higher-accuracy custom wear.
- Handled operations, sales, marketing, development, and marketing.
- Led and trained a team of five employees in engineering, operations, and admin.
Project History
AI Company Analysis Chat Bot
Created a tool to find info on companies within your space, what they're working on, and who they're hiring to allow users to analyze competition and easily figure out strategic choices.
Product Discovery and Development for Startups
Worked for multiple early-stage startups as a product advisor involved in product discovery and development. Some notable projects were a transportation marketplace app for sports goods and fintech apps involving open banking and investing.
Unifi
Designed and built an early-stage system for users to switch household service providers and access better service terms and deals.
Blackzero
Created a comfortable formal shoe that gained the interest of 1,000+ people.
After significant progress and a working product, we eventually had to pause production due to COVID-19.
Formula SAE
Helped design, build, and race cars for open-wheel hybrid car races, competing against universities in Australasia.
Education
Bachelor's Degree (Honors) in Mechatronics Engineering
University of Auckland - Auckland, New Zealand
Skills
Tools
Slack, Google Forms, Figma, Sketch, HubSpot, Jira, Atlassian, Redmine, Looker
Paradigms
Agile Product Management, Agile Project Management, Kanban, User Testing, Requirements Analysis, Design Thinking, Model View Presenter (MVP)
Platforms
Azure, ProductPlan, Enterprise Resource Planning (ERP), Blockchain, Blockchain Platforms, Microsoft Power Automate, Google Analytics 4
Industry Expertise
New Business Ventures, Financial Services, Digital Banking, Transportation & Shipping, Logistics, Financial Markets, Marketplaces, Blogs, Healthcare, Insurance, Automotive
Other
Notion, Entrepreneurship, Product Management, Strategy, Leadership, Troubleshooting, Finance, User Research, Websites, New Product Development, Early-stage Startups, Product Strategy, Pitch Presentations, Product Roadmaps, Startups, Qualitative Research, Personal Finance, Communication, Fintech, Minimum Viable Product (MVP), Financials, Product Enhancement, SaaS, Website Redesign, Product Requirements Documentation (PRD), Project Timelines, Data-driven Dashboards, Monetization Models, Fintech Consultant, Roadmaps, Referrals, Feature Planning, User Retention, User Surveys, Technology Trends, Backlog Management, Product Ownership, Feature Roadmaps, Quantitative Analysis, Platform as a Service (PaaS), Open Banking APIs, Business to Consumer (B2C), Product Owner, Wealth Management, Budgeting, Product Discovery, Project Planning, Web & Mobile Applications, MVP Design, Online Banking, Vendor Selection, Go-to-market Strategy, Web Platforms, Competitor Analysis & Profiling, User Requirements, Cross-functional Collaboration, Feature Prioritization, Backlog Grooming, Strategic Planning, Planning, Business Planning, Digital Product Management, Product Conceptualization, Mockups, Ideation, UX Specifications, Enterprise SaaS, Market Research, User Stories, User Journeys, Software as a Service (SaaS), Financial UX, Customer Research, Customer Analysis, Google Sheets, Feature Backlog Prioritization, Critical Thinking, Dashboards, Agile Leadership, User Interface (UI), Small & Medium-sized Enterprises (SME), Product Operations, Business to Business (B2B), Accounting Software, Direct to Consumer (D2C), Estimation & Planning, Product Descriptions, Pricing, Financial Consultation, Pricing Models, Subscription Pricing, Data Products, Pricing Strategy, Voice of the Customer (VoC), Requirements, Competition Research, Consumer Technology, Business Consulting, Networking, Market Research Analyst, New Product Business Cases, Use Cases, Consumer-facing Product Design, Product Consultant, Business Analysis, Analytical Thinking, Customer Relationship Management (CRM), Scope, Project Delivery, Requirements & Specifications, Business Requirements, Scope of Work (SOW), Artificial Intelligence Product Manager, IT Product Management, Design, APIs, Product Development, Business Strategy, Data Analytics, Product Analytics, Product Design, Manufacturing, Business Plan Consulting, Revenue Strategy, User Experience (UX), User Feedback, Mobile Payments, Process Design, Mobile Applications, Market Research & Analysis, Product Planning, Credit Cards, Card Payments, Project Scoping, Consulting, Payment Processing, Data Visualization, Databases, Technical Requirements, Scope Management, Technical Product Management, eCommerce, Subscription Box Service, Data Analysis, Project Management, Web App Development, Stakeholder Management, Design Systems, Artificial Intelligence (AI), Sprint Planning, Mobile App Development, Know Your Customer (KYC), Data Privacy, System Integration, Product Launch, International Finance, International Data Privacy Regulations, Customer Insights, New Business Development, Applications, Conceptualization, Pitch Decks, Wireframing, Mobile Apps, Two-sided Marketplaces, Specs, Market Fit, Investment Analysis, Cash Flow Modeling, Discovery Workshops, Legacy Software, Documentation, Web Applications, UX Design, Loyalty Management, Net Promoter Score (NPS), Beta Testing, iOS, Go-to-market Plans, Inventory Management, Supply Chain, Order Management, Inventory Management Systems, Management Systems, Supply Chain Management (SCM), Integration, Reporting, Tracking, Regulations, Objectives & Key Results (OKRs), Project Coordination, Remote Team Leadership, Enterprise Software, Accounting, Content Writing, Content, Case Studies, B2B, Content Marketing, Startup Funding, Data Reporting, ChatGPT, Quality Assurance (QA), Non-fungible Tokens (NFT), Web Development, Smart Contracts, Marketing Strategy, Machine Learning, Process Automation, Business Development, Digital Transformation, Cybersecurity, UI Design, Adobe Experience Design (XD), Seed Fundraising, Booking Apps, Early-stage Funding, Product Marketing, Process Ownership, Growth, A/B Testing, Financial Modeling, Best Practices, Key Performance Indicators (KPIs), Request for Proposal (RFP), RFPs, RFQs, ITTs, Responses, Proposals & Quotes, Bid Management, Optimization, Data Management, Catalogs, Security, Localization, Subscriptions, Programming, Engineering, Systems, Marketing, Branding, Sales, Control Systems, Production, Web Programming, Kickstarter, CAD, Business, Mathematics, Digital Payments, PayPal, Loyalty Programs, Scheduling, Biometrics, Identity, Enterprise, Search Engines, Technical Research, RDF, Natural Language Processing (NLP), Social Media, Travel & Leisure, Generative Pre-trained Transformers (GPT), Software Development, Travel, Retrieval-augmented Generation (RAG), Data, User Interviews, Crowdfunding, Data Protection, Affiliate Marketing, Social Networks, Digital Marketing, Front-end Development
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