Lauren Chan Lee, Product Manager in Burlingame, CA, United States
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Lauren Chan Lee

Verified Expert  in Product Management

Product Manager

Burlingame, CA, United States

Toptal member since August 25, 2020

Expertise
Agile Product Management
Bio

Lauren is a passionate product manager who enjoys building new products, customer programs, and businesses. With an MBA and a strong background in strategy and engineering, she has a powerful blend of skills. Her approach has directly resulted in higher conversion and growth rates into the millions. She managed a multi-million-dollar revenue goal and drove YoY revenue growth at a 2x rate of user growth. Lauren strives to inspire her team to create the best experiences for users.

Project Highlights

Family Childcare Centers
Led the requirements design and development to enhance Care.com's back-up care network to include a new type of supply, family childcare centers.

Expertise

  • Agile
  • Jira
  • Mobile Apps
  • Product Management
  • Strategy
  • Technology
  • Two-sided Marketplaces
  • Web

Work Experience

Senior Director of Product Management

2018 - 2020
Care.com
  • Championed and led the initiative for a new senior care product from concept through development and launch, with a projected market potential of $30 million.
  • Managed a multi-million-dollar revenue goal and drove YoY revenue growth at a 2x rate of user growth.
  • Represented Care.com in sales and partnership discussions with C-level executives. Negotiated terms and closed deals with two platform partners.

Lead Product Manager

2012 - 2017
StubHub
  • Launched a two-step resell flow for buyers on the app with a 30% higher conversion vs. full flow.
  • Redesigned the Explore tab of a mobile app to improve top-of-the-funnel discovery of events, teams, and artists, which increased conversion by 1.2%.
  • Simplified the listing flow on the web, resulting in a 5% higher conversion and a 10% decrease in time-to-list.
  • Integrated with a third-party payment vendor to expand payment options with a direct deposit offering. Processed $600,000 in direct deposit payments per day during the pilot launch.

Project History

Family Childcare Centers

Led the requirements design and development to enhance Care.com's back-up care network to include a new type of supply, family childcare centers.

Care.com's B2B business enables employers to provide their staff with back-up care when other options are not available. We added partners to our back-up care network and provided more options, expanding the types of centers in our network to include family childcare centers, which enabled us to meet both goals.

To successfully execute this initiative, we made changes across the full stack, including the user-facing request flow, data model to record the type of center, and operations tools to capture center information and client preferences. This project led to an increased conversion rate of the request flow, as more users were able to find an option that satisfied their needs.

Education

2007 - 2009

Master's Degree in Business Administration (MBA)

Kellogg School of Management (Northwestern University) - Evanston, Illinois, USA

2000 - 2004

Bachelor of Science Degree in Management Science and Engineering

Stanford University - Stanford, California, USA

Skills

Tools

Jira, Slack, Zoom

Paradigms

Agile

Other

Product Management, Strategy, Two-sided Marketplaces, Technology, Mobile Apps, Web

Collaboration That Works

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