Louis Levine, Product Manager in Denver, CO, United States
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Louis Levine

Verified Expert  in Product Management

Product Manager

Location
Denver, CO, United States
Toptal Member Since
November 23, 2022

Louis is a product leader who's excited to solve problems and deliver exceptional outcomes. He's honed his craft as a head of product for an acquired healthtech startup, product lead for a global benefits consultancy, and strategy manager for a Fortune 20 company. Louis is passionate about helping people navigate complex systems at their most difficult times. Through user research, strategy development, and product leadership, he's ready to supercharge any product team.

Project Highlights

Global Benefits Platform Launch
Designed and launched a new mobile-friendly user interface for the global benefits enrollment platform, including enhanced administrative capabilities.
Data Analytics Platform Implementation
Defined and launched an analytics data model and visualization tool that reduced analytical data efforts by over 50%.
Employer Portal Development and Launch
Ideated and executed an employer-focused portal to facilitate better cross-company communication, automate key functions, and improve data access.

Expertise

Work Experience

Product Leadership Consultant

2022 - PRESENT
Self Employed
  • Served as interim Head of Product for seed-stage health tech startup focused on Medicaid populations, tasked with creating a long-term roadmap and vision, rolling out SDLC, and managing prod/eng resources.
  • Served as a product consultant for seed-stage health tech startup focused on provider data, tasked with leading OKR development, creating artifacts for the sales team, defining jobs to be done, and streamlining customer success/roadmap processes.
  • Created custom tools and frameworks for gathering and synthesizing customer feedback for product discovery.

Head of Product

2018 - 2021
Centivo Corporation (formerly Apostrophe Health)
  • Developed a long-term product vision and a roadmap to create a SaaS-like health insurance marketplace that aligned member, provider, and employer incentives.
  • Oversaw partner integration with 20+ employees to transform the membership billing experience, streamline internal operations, and reduce employer costs.
  • Led a cross-functional team effort to create and launch a standardized medical plan design, resulting in a simplified buying experience and more consistent operational execution.
  • Defined and launched an analytics data model and visualization tool, Looker, that reduced analytical data efforts by over 50%.
  • Ideated and executed various features across three external-facing portals, creating a brand-new employer-focused portal.
  • Spearheaded cross-company initiatives, including the rollout of standard operating procedures and the software development lifecycle.
  • Improved member payment collection rates by double digits through various initiatives.

Senior Product Manager

2017 - 2018
Healthgrades
  • Launched redesigned office pages that reduced bounce rate by 8% and improved engagement.
  • Implemented the first-generation self-service payment portal allowing doctors to upgrade their profile pages.
  • Improved hospital page usability through visual redesign and data visualization upgrades.

Senior Product Manager

2014 - 2017
Liazon
  • Designed and launched a new mobile-friendly user interface and enhanced administrative capabilities with successful biweekly releases starting in 2015.
  • Improved benefits enrollment experience for 50,000 international employees by leading product efforts for a new mobile-friendly user interface and enhanced administrative capabilities.
  • Oversaw five product managers executing the product roadmap with enhancements, including multilingual capabilities and region-specific eligibility, pricing, and funding rules.
  • Led Agile Scrum rollouts as a product owner for three engineering teams.
  • Provided project management and operations support to ensure flawless execution.
  • Led sales demonstrations with employers and carriers, resulting in several new client wins.

Strategy and Analytics Manager

2010 - 2014
CVS Health
  • Developed cutting-edge plan designs and member outreach campaigns to encourage 90-day drug channel usage, including one that impacted around 4 million members and generated approximately $30 million in profit.
  • Identified and evaluated new growth areas for a commercial and Medicare business, including retail clinic offerings and payment flexibility options, through thought leadership and business cases.
  • Led research efforts to understand the impact of plan designs and member engagement programs on patient behavior, contributing to medication adherence, client savings, and profitability.

Consultant

2006 - 2010
Deloitte Legal International
  • Improved a preferred auto repair program through a detailed operational assessment and used data-driven analytics to identify over $10 million in savings, negotiating with selected shops.
  • Analyzed 10 million lines of auto parts data to identify process improvement opportunities for an insurance carrier. Communicated results to over 40 field managers and developed a sophisticated tool for tracking.
  • Created a detailed estimating model to quantify resource needs for a major software implementation based on functional requirements.
  • Assessed a competitive landscape and an internal supply chain for a wireless carrier to find operational gaps. Then, I executed a strategy for a new repair and replacement program, improving customer satisfaction by 5%.
  • Developed an outcome-based management solution for a local nonprofit organization to quantify the group's impact on 13,000 members.
  • Created and delivered a training module to over 60 managers and the staff of a local nonprofit organization while providing updates to key stakeholders, including the CEO and board of directors.

Global Benefits Platform Launch

Designed and launched a new mobile-friendly user interface for the global benefits enrollment platform, including enhanced administrative capabilities.

Benefits Marketplace is a mobile-first, employee-facing website allowing users from over 20 countries to select and enroll in benefits more effectively. I was brought to the project to take the existing administrative functionality and adapt it for worldwide usage.

Together with two engineering leads, I assembled five product and engineering teams from scratch, being the first one in the company to use Agile Scrum methodologies. Through intensive strategy, collaboration, and partnerships, I launched the new user interface with multilingual capabilities and a slew of complex operational and administrative enhancements to serve these 20 markets and 50,000 employees. Five years later, it continues to be a cornerstone of Willis Towers Watson's portfolio.

Data Analytics Platform Implementation

Defined and launched an analytics data model and visualization tool that reduced analytical data efforts by over 50%.

Looker is a robust data analytics and visualization tool that expanded its healthtech startup capabilities. Before using the platform, teams across the organization relied on various inconsistent tools and data sources to collect internal and external metrics. I spearheaded this initiative after seeing a need for standardization, self-service reporting, and building more trust with clients.

Over several months, I collaborated with the data team to migrate the existing data structure to a data lake and played a critical role in validating the development work. I also operated closely with internal stakeholders and clients to define the most pressing analytical needs, developing new dashboards and reporting to create consistent, accurate, and actionable insights. These efforts reduced the internal analytical time by 50% and allowed clients better self-service capabilities to improve transparency in their performance.

Employer Portal Development and Launch

Ideated and executed an employer-focused portal to facilitate better cross-company communication, automate key functions, and improve data access.

Employer groups were spending significant time contacting our customer success representatives for standard requests, which trickled down to the engineering team. While some automated solutions were in place, they were not user-friendly, requiring manual efforts or the engineering team to manage.

The employer portal was a user-friendly solution for many of these issues:
1. A file and messaging exchange section was automated and gave visibility to numerous weekly and monthly interactions.
2. The portal enabled daily or weekly file drops to be automatically scanned and uploaded to our database, significantly reducing manual efforts.
3. An eligibility section was created to manually review and update issues from that complex automation with downstream effects.
4. Self-service reporting was embedded into the portal, allowing clients greater data access and customization.

These features, iterated over a year, significantly reduced customer success and engineering interaction with clients and improved satisfaction.
2002 - 2006

Bachelor's Degree in Economics with a minor in Business Institutions

Northwestern University - Evanston, IL, US

JULY 2017 - PRESENT

Professional Scrum Master Level I (PSM I)

Scrum.org

Tools

Slack, Asana, Jira, Hotjar, Looker, Sketch, Trello, TFS, Figma

Paradigms

Scrum, Agile, Agile Software Development, Agile Product Management, Requirements Analysis, Rapid Prototyping, Iterative Design, Iterative Development, Data Science, Agile Project Management

Platforms

Monday.com

Other

Product Management, Analytics, Presentations, Modeling, Analysis, Product Roadmaps, Product Owner, Startups, Startup Consulting, Early-stage Startups, Economics, Project Management, Strategy, Healthcare IT, Health IT, Mobile UI, Mobile UX, Insurance Product Manager, Employee Benefits, Payroll & Benefits, Data, Consulting, Software Consulting, Recruitment, Recruiting, Sales Strategy, Customer Success, Operations, Partnership Analysis, Partner Management, Partnerships, Project Design, Project Scoping, People Management, People Development, Prototyping, UI Prototyping, UX Prototyping, Global Product Management, Data Analytics, Data Validation, Reports, Reporting, Data Reporting, Client Reporting, Client Portals, Client Services, User Experience (UX), User Experience Design, Process Automation, Business Models, Business Modeling, Business Model Strategy, Objectives & Key Results (OKRs), Use Cases, Jobs to be Done (JTBD), Roadmaps, Process Flows, Process Design, Process Flow Design, Agile Leadership, Best Practices, Business Intelligence (BI), Data Management, New Product Development, Process Optimization, Business Processes, Business Process Modeling, Business Process Flow Diagrams, Business Process Optimization, Sprint Planning, User Stories, Web Product Management, Agile Product Delivery, Digital Health, Healthcare Services, Discovery, Product Discovery, Customer Discovery, Discovery Workshops, Requirements, User Requirements, Business Requirements, Competitive Analysis, Market Assessment, Product Strategy, New Products, Product Vision, Market Research, Coaching, Product Coach, Product Consultant, Product Strategy Consultant, Mentorship, Mentorship & Coaching, Minimum Viable Product (MVP), Healthcare Product Manager, Healthcare & Insurance, Conceptualization, Product Conceptualization, Ideation, Ideation Workshops, Budgeting, Budget Modeling, Project Budget Management, Annual Budgets, Board Presentations, Risk Models, Global, Data Lakes, Databases, Customer Retention, Customer Support, Customer Insights, Customer Service, Customer Research, User Interviews, User Interface (UI), Automation, File Management, Iteration Management, React, Graphs, CX Strategy, UX Strategy, Scrumban, Software Development, Software Development Lifecycle (SDLC), Business Cases, Key Performance Indicators (KPIs), Jira Administrator, Jira Administration, COGS Analysis, SWOT Analysis, Vendor Selection, Vendor Management, Contract, Contract Review, Contract Negotiation, Use Case Analysis, Sales, Sales Enablement, Food Delivery Services, Restaurants & Dining, Web Project Management, User Research, User Surveys, Product Requirements Documentation (PRD), Product Marketing, Product Design, Product Launch, Agile Coaching, Healthcare Sales

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