
Matthew Arnold
Verified Expert in Product Management
Product Manager
London, United Kingdom
Toptal member since April 30, 2020
Matthew is a strategic product and team lead. With founders from McKinsey and Harvard, he built a leading SaaS B2B edtech and behavioral-change platform used by worldwide leading organizations, including RWE, Sainsbury's, and Bank of America. Matthew prides himself on being user-obsessed and being able to think strategically, communicate clearly, and execute pragmatically. Currently, his interests include behavioral psychology, interaction design, leadership development, and business strategy.
Project Highlights
Expertise
- Agile
- Education Technology (Edtech)
Work Experience
Head of Product
Potentialife
- Defined the product roadmap based on the business’s strategic goals and executed iteratively with user testing.
- Developed and maintained the product roadmap while communicating with senior internal and external stakeholders.
- Led the redesign of the primary product from ideation and validation through to design and implementation.
- Built and led a six-person internal product and tech team and implemented agile processes and weekly sprints.
- Led an 18-month product revamp to design and develop web-based and native mobile apps, content management, and reporting tools. The new product decreased delivery team effort by more than 25% and increased user engagement by more than 50%.
- Managed a GDPR-readiness project including updating policies, educating the team, and communicating with clients.
Project History
Redesign and Development of an Edtech Product
Led the redevelopment of a leading behavioral change product. It resulted in user engagement levels increasing by more than 50% and customer renewal rates increasing by more than 100%.
I led the design and redevelopment of the core product with a complete redesign of the user experience including UX and UI, curricula, video content, and notifications. Along with the new user experience we created content, user, and notification management applications which reduced the operational burden by more than 50%. I was also responsible for the development of the initial strategy, the management of the design process, and the management of product development over a six-month period.
B2C Mental Health App Roadmap
Created the overall business and product strategy for a seed-stage mental health application which raised €1 million in funding.
The project involved working with several existing internal and external stakeholders to clarify the overall mission and direction. Then I performed relevant market research to understand the competitive landscape, existing pricing strategies, and hypotheses on growth levers. I was then able to project the costs and model the growth based on different scenarios. This was done in parallel with the development of a product roadmap that would enable the projected growth.
Tisi was used as the basis for securing seed financing of €1m and formed the initial strategic roadmap for the startup.
Development of a Product Plan for an Edtech Personal Development Product
Developed the product strategy with founding team to productize and scale a coaching process for a B2B corporate offering.
I created a structure for the curriculum to be clarified using user flow diagrams to understand the touchpoints between user and product. Then we developed a product strategy to take the curriculum from the repeatable process to an app-based scalable program.
The strategy formed the basis for the founder to seek seed funding for the product.
Ideation and Development of a New Whiskey Brand
Led the development of a new Irish whiskey brand and sourced product, bottling, and packaging.
I led market and brand research, developed a project brief, engaged a branding agency to develop concepts, identified manufacturers, and created a go-to-market strategy for the product in the US.
The outputs were a cohesive go-to-market strategy for the drinks brand along with a developed brand and product visualizations.
Education
Bachelor of Arts and Bachelor of Engineering Dual Degree in Civil, Structural, and Environmental Engineering
Trinity College Dublin - Dublin, Ireland
Skills
Tools
Google Docs, Skype, Google Hangouts, Jira, Confluence, Sketch, SketchUp, Lean Testing, Asana
Paradigms
Agile, Agile Product Management, Design Thinking, Scrum
Industry Expertise
Education Technology (Edtech), Health & Wellness, Psychology & Mental Health
Other
Early-stage Startups, Product Management, Sprint Planning, Behavior-driven Design, Product Strategy, Operations, Customer Experience, Business Strategy, Leadership, Leadership Development, Edtech Design, People Management, Learning & Development, Wireframing, Minimum Viable Product (MVP), Startup Growth Strategy Development, B2B, Product Roadmaps, Jira Administrator, Microsoft Office, WordPress, Customer Experience Management, Project Management, People Development, Product Vision, Business Planning, Product Owner, Team Building, Startups, Startup Consulting, Google, Adobe Photoshop, Web Development Strategy, UX Design, SQL, Go-to-market Plans, Change Leadership, Management Consulting, Learning Management Systems (LMS), Human Resources (HR), Human Capital Strategy, eCommerce, Mobile Apps, Scrum Product Owner, Angular
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