Product Manager2014 - PRESENTToluna
- Wrote product requirement documents.
- Worked with the development and QA teams to deliver required features.
- Mediated communication between stakeholders from different offices in the world.
- Oversaw new feature roll-out.
- Assisted with product marketing.
Product Manager2016 - 2016Atoss Software
- Collected, analyzed, and organized requirements.
- Released planning.
- Wrote specifications and use cases.
- Monitored feature implementation.
- Handled product e-accessibility.
Product Support Engineer2013 - 2014Toluna
- Supported and troubleshot web and mobile applications.
- Monitored server logs.
- Communicated with internal clients.
- Conducted manual testing before and after software new version roll-out.
- Used MySQL and SQL databases for troubleshooting.
Community Manager2012 - 2013Toluna
- Resolved client inquiries and handled severe issues swiftly.
- Performed user testing of panel websites and follow-up with findings reporting.
- Translated and coordinated the invitation creation process for specified languages.
- Coordinated problem escalation and made sure that urgent issues were communicated promptly.
Public Relations Assistant2007 - 2012Isarco Group
- Maintained contact with internal and foreign customers.
- Handled office administration tasks.
- Edited and translated documents.