Mohammad Mansoor, Product Manager in Islamabad, Islamabad Capital Territory, Pakistan
Mohammad is available for hire
Hire Mohammad

Mohammad Mansoor

Verified Expert  in Product Management

Product Manager

Location
Islamabad, Islamabad Capital Territory, Pakistan
Toptal Member Since
September 24, 2019

Mohammad has over 23 years of experience working with startups, Fortune 100 companies, and the defense department. An accomplished product leader, He has delivered products for both consumers and enterprises in domains such as AI, social, eCommerce, gamification, oil and gas, e-governance, and C4I2SR. Mohammad has been a startup founder, coach, and product growth consultant for several funded startups.

Project Highlights

Workdrive
Developed a social-first intranet for the modern workforce.
Touch'd: Personal Relationship Manager
Raised $100,000, recruited team, built product, garnered press coverage, and acquired initial customers and revenue.
Bykea
Researched global competition and conceptualized and developed new lines of business to monetize their two million users.

Expertise

Work Experience

Documentation Writer

2024 - PRESENT
Reward Gateway
  • Generated documentation to support the global expansion of a $100 million product from three territories (US, UK, and Australia) to three further locations (Italy, France, and Belgium), and eventually 40+ territories globally.
  • Led interviews of various subject matter experts (SMEs) to extract and document information for the Helpdesk.
  • Developed world-class documentation needed to service global expansion by creating a self-service Helpdesk that allowed a small team of CSRs to service clients globally.

Design-focused Product Manager

2023 - 2023
The Service and Connection Company
  • Increased short-term (D1-D7) retention by more than 20% by A/B testing onboarding flows.
  • Wireframed new UX flows for low-performing sections of the website to increase engagement for some features by 50%.
  • Established behavioral analytics dashboards for measuring acquisition, engagement, and conversion metrics.

Product Document Writer

2023 - 2023
Overjet
  • Created user manuals for an AI-based product to make insurance decisions on dental procedures.
  • Generated user manuals emphasizing interactivity, navigation, and skimmability.
  • Redesigned existing documentation into highly visual and interactive slideshows.

Technical Writer

2022 - 2023
Boston Consulting Group
  • Created user manuals for an artificial intelligence (AI)-based product to optimize pricing, markdowns, and promotions for one of the largest retail chains in North America.
  • Generated both user-facing and dev-facing documentation.
  • Captured the knowledge in meeting recordings and calls and codified them into structured documentation.
  • Extracted the Q&A and known issues lists from the resolved issues logged in ServiceNow and incorporated this into the knowledge base.

Agile Product Manager

2021 - 2023
Unwynd
  • Co-created the first pitch for an activities-based social network that raised the initial $100,000 angel funding.
  • Conducted user research to explore customer pain areas.
  • Created the backlog, hired the team, and built the first MVP.
  • Crafted the company persona and drafted the first marketing copy.
  • Established a high-performance team culture with an emphasis on accountability and ownership.

Product Manager | Business Analyst

2021 - 2022
ASU Preparatory Academy
  • Built productive working relationships with key stakeholder groups.
  • Documented the current state of learning management system (LMS) and student information system (SIS) operations from a people, process, and technical perspective.
  • Defined and documented requirements for the proposed system.
  • Recommended optimal solutions to business requirements that best leverage the current products.
  • Compared existing LMS and SIS functionality with other leading LMS and SIS systems.
  • Interviewed various stakeholders and users to capture their wants, pains, and aspirations, correlate them with corresponding product features, and perform gap analysis.

Product Management Consultant

2021 - 2021
Orange Basket LTD
  • Conducted tech research and comparison to select the optimum tech platform to build a grocery shopping eCommerce business for CPG items in North Africa.
  • Performed time and cost estimation and created a product roadmap.
  • Led the off-site development team in executing the development roadmap.

Project Manager

2021 - 2021
A Fortune 100 Tools Manufacturing Business
  • Worked with senior executives to build a project roadmap.
  • Coordinated efforts across multiple teams to support the launch of new D2C eCommerce properties: business owners, content, marketing, development, and more.
  • Performed status information collection and rollups to present an accurate picture of the project regarding progress and P&L.

Chief Executive Officer

2019 - 2020
Vintage Technologies
  • Secured a contract with a leading African edtech platform to produce thousands of educational videos.
  • Set up a production pipeline to produce dozens of videos every day.
  • Recruited a team of 30+ top industry professionals to deliver high-quality video content ten times faster than traditional production studios.

Head of Product

2019 - 2020
Technology Rivers
  • Spearheaded a social network with an emphasis on learning and onboarding as the product owner of an enterprise. Developed for iOS, Android, web, and desktop.
  • Created a communications platform that involved audio/video calls, a support chatbot, live streaming (including recording and transcriptions), chats/news feed functionalities, and a homebrewed learning management system (LMS).
  • Led the development of low-, mid-, and high-fidelity wireframes and prototypes for the same.
  • Oversaw a HIPAA-compliant remote patient monitoring IoT solution.

Consultant for New Product Verticals

2019 - 2019
Bykea
  • Crafted new lines of business—specifically food and CPG grocery shopping—for a successful eCommerce shopping and delivery business with over two million users.
  • Performed extensive competitive research, ranging from Western to Chinese apps, to craft a unique value proposition for Bykea that was congruent with the unique socio-ethnic nuances of the local consumers.
  • Led a team of experts to create low-, mid-, and high-fidelity wireframes and prototypes for the proposed food and grocery shopping workflows.
  • Recruited a team of highly accomplished specialists in UX design, product psychology, and UI design.

Startup Mentor | Coach

2018 - 2019
National Incubation Center
  • Coached a home tuition marketplace, a micro-tutoring platform, an eCommerce platform with thousands of daily customers, a footwear eCommerce brand valued at $1+ million, and an electromechanical VR motion platform that won the National Startup Cup.
  • Collaborated with founders to develop go-to-market plans and growth strategies resulting in up to 100% month-over-month growth.
  • Helped founders raise capital, such as equity or grants, by crafting a masterful story for their business and creating a concise pitch deck and the accompanying financial model.
  • Assisted the founders in delivering a compelling pitch by leveraging the right tone, timbre, posture, positioning, and eye contact.
  • Aided startups in formulating their product development and technology roadmap, including documenting the functional specifications to a level of granularity that enabled accurate time and cost estimations.
  • Provided founders with counseling to maintain morale and team cohesion and cope with the immense pressure that comes with startup life.

Consultant for Growth and Scaling

2018 - 2018
IconBunny
  • Designed and executed a Kickstarter campaign for a digital design eCommerce store built using Magento, which raised $24,000.
  • Performed exhaustive research on successful and failed crowdfunding campaigns to identify best practices and pitfalls to avoid.
  • Surveyed hundreds of digital content creators to identify their needs, wants, pains, and workflows to handcraft a unique value proposition in the crowdfunding campaign.
  • Leveraged the insights obtained by the user research to design optimal and easy-to-understand rewards for backers.
  • Created a project plan for the Kickstarter campaign, including the financial plan, marketing partnerships, and content creation plan—such as the video, graphic, and text elements that make up the campaign design—and executed it.
  • Developed the post-campaign communications plan for timely relay of project milestones and rewards delivery with the backers.

CEO

2013 - 2018
Touch'd
  • Grew Touch'd, a personal relationship manager, from just an idea germinating in my mind to the Google Play Store by raising over $100,000 in angel money, building a rock star team, and creating a world-class product.
  • Secured a partnership with Google to promote Touch'd on various Google properties.
  • Oversaw the creative side, branding, UI, UX, gamification, product roadmap, recruiting, sprint planning, and the relationships between design, engineering, and marketing.
  • Pitched the product to local and international pitch competitions and garnered international press coverage.
  • Created a world-class team culture with a high development velocity while offering unlimited leaves, telecommuting, flexible timings, and free snacks while maintaining the right degree of accountability for the team and mission.
  • Gained recognition out of thousands after being selected as one of the top 50 startups globally to join the FounderX investor roadshow in Silicon Valley.

Director

2016 - 2017
The Founder Institute
  • Empowered young founders coming into the program with vague ideas and knowing little about entrepreneurship—usually with a full-time job—into becoming confident, highly focused leaders geared for success.
  • Assisted the founders in distilling a germ of an idea into a robust business model, complete with a concise, one-page business plan and a crisp, clear, and sellable elevator pitch.
  • Drilled the founders into upping their game by making them data-driven and accountable and forcing them to either level up or quit.
  • Helped founders deliver a compelling pitch by leveraging the right tone, timbre, posture, positioning, and eye contact.
  • Provided founders with counseling to cope with the immense pressure that comes with startup life.

Product Manager

2011 - 2013
LMKR
  • Created two successful interactive 3D visualization products, an experiential learning simulation for oil and gas exploration used by Petronas University to train graduate students and a financial training simulator to train Halliburton executives.
  • Acted as the product champion by traveling worldwide (from Houston, Texas, to Saudi Arabia, serving as the business developer, sales lead, and pricing specialist.
  • Recruited world-class teams for the two products, including a PhD in real-time rendering and a Fulbright scholar from Carnegie Mellon.
  • Created a highly cohesive team culture with an off-the-charts development velocity that led us to develop the most advanced oil exploration simulator in the world, years ahead of our closest competitor.
  • Oversaw the technical decision-making, creative side, branding, UI, UX, gamification, product roadmap, recruitment, sprint planning, and the relationships between design, engineering, and marketing.
  • Aided the pioneering team working on the Gverse (https://www.lmkr.com/gverse) 3D visualization platform.

Business Analyst | Project Manager

2008 - 2011
LMKR
  • Elicited and documented requirements for an ERP system and internal process automation of the municipal authority of Islamabad.
  • Led the development of the said project, worth over $1 million.
  • Executed the complete delivery lifecycle, including requirements engineering, design, development, testing, deployment, customization, data digitization, and support.
  • Created the training curriculum for the project and delivered the training to the end users of the project.

Business Analyst

2006 - 2008
LMKR
  • Provided client coordination and elicited, defined, and documented the requirements for a project to automate internal business processes of the Ministry of Food, Agriculture and Livestock and serve individual farmers and livestock holders.
  • Created the architecture and design documentation for the automation and remote sensing project.
  • Proposed and documented the to-be system for remote sensing to capture crop yield and production data for planning and performing historical correlation.

Head of Department

2004 - 2006
NESCOM (A National Public Sector Organization)
  • Led a team of ten as part of the implementation of a large-scale information system for the Defense Department, a mission-critical C4I2SR system involving spatial RDBMS for defense assets, GIS, and real-time messaging on strat communication channels.
  • Supervised the execution of three tightly coupled sub-projects within the program, from requirements gathering, analysis, development, and deployment to maintenance.
  • Defined software quality assurance policies for the organization and tailored the IEEE/EIA 12207 standard and the Rational Unified Process to match the requirements of the organization and the project.

Business Analyst

2002 - 2004
NESCOM (A National Public Sector Organization)
  • Defined and documented the requirements for a large-scale information system for the Defense Department, a mission-critical C4I2SR system involving spatial RDBMS for defense assets, GIS, and real-time messaging on strat communications channels.
  • Led the technology comparative analysis effort to select an enterprise content management system (ECMS), including IBM FileNet, Laserfiche, and Documentum.
  • Acted as the primary liaison between the development team and stakeholders from the strategic defense forces.

Senior Software Engineer

2000 - 2002
NetSol
  • Developed the front-end UI based on user requirements for NFS, NetSol's (NASDAQ: NTWK) flagship finance and lease management product, used by customers in three continents.
  • Led the effort to translate user requirements into software design for the Contract Management System (CMS), one of the core modules of the financial suite of applications.

Workdrive

http://www.workdrive.com

Developed a social-first intranet for the modern workforce.

Workdrive is a product that aims to improve the communication, collaboration, and productivity of your employees. It is an intranet platform that offers various features, such as:

• Personalized news feed that shows relevant and engaging posts based on your position, role, and interests.
• Fully integrated video chat, voice chat, live stream, and screen share technology that allows you to connect with your colleagues in real time.
• Searchable knowledge base that stores all your company's information, documents, videos, and interactions in one place.
• Calendar system that syncs with your favorite calendar app and helps you schedule meetings, events, and tasks with ease.
• Gamification system that rewards your achievements and motivates you to perform better.
• Data analytics system that provides insightful reports on your staff's engagement and performance.

Workdrive is designed to be user-friendly, mobile-friendly, desktop-friendly, and customizable to suit your business needs.

Touch'd: Personal Relationship Manager

https://www.producthunt.com/posts/touch-d

Raised $100,000, recruited team, built product, garnered press coverage, and acquired initial customers and revenue.

Touch'd is a mobile personal relationship manager that helps users focus on and strengthen key relationships in an overconnected world. It's used by thousands of users and is evolving into the world's first cognitive relationship management product, powered by IBM Watson™.

Bykea

https://www.bykea.com/

Researched global competition and conceptualized and developed new lines of business to monetize their two million users.

Bykea is a transportation, logistics, and cash-on-delivery platform that helps move people, parcels, and payments efficiently. As a consultant for new product verticals, I was responsible for end-to-end delivery of new lines of business and revenue streams (namely food and CPG grocery shopping), independent of the core product and team. The task included collaborating closely with the CEO to capture the vision and strategy and execute that strategy independently with a mix of own resources and those of Bykea.

XpoSim

Led product development of the world's most advanced oil exploration simulator for University of Petronas graduate students.

XpoSim is a technical training simulator for the exploration phase of the exploration and production (E&P) upstream cycle. It covers a broad spectrum of activities such as acreage management, seismic surveying and interpretation, well-prognosis, drilling, completion, and wells' abandonment. It boasts state-of-the-art 3D volume rendering and 3D interpretation capabilities. Universiti Teknologi PETRONAS (UTP), the premier research university in Malaysia, uses XpoSim to teach students about the energy exploration lifecycle. I was responsible for scoping, strategy, planning, execution, pricing, business development, and sales.

E-services at CDA

Led the development of a complete ERP and automation of the municipal authority of Islamabad, worth over $1 million.

E-services at CDA was an ERP, intranet, and citizens' portal project for the Capital Development Authority (CDA). I was in charge of executing the complete delivery lifecycle, including requirements engineering, design, development, testing, deployment, customization, data digitization, training, and support phases.

E-services at the Ministry of Food, Agriculture, and Livestock

Performed requirements engineering for a successful government-funded project to serve over ten million farmers.

Automation of internal business processes to serve individual farmers and livestock holders, as well as remote sensing to capture crop yield and production data for planning and performing historical correlation.

I also oversaw client coordination and eliciting, defining, and documenting the project requirements, and I supported the generation of the architecture and design documentation.

Classified

Led a group of 20 resources in a team of over 70 to deliver a large-scale information system for the Defense Department.

I was a pioneering member of a team working on a real-time, mission-critical C4I2SR system involving customized spatial RDBMS for defense assets, GIS, enterprise content management, and real-time messaging on strategic communications channels. Additionally, I supervised three closely integrated sub-projects within their lifecycle, from requirements gathering and analysis to development, deployment, and maintenance.

NetSol Financial Suite

Developed the front-end UI for a global financial product worth over $63 million.

NFS is a successful lease management product that facilitates all phases in a leasing contract, from contract activation, to transfer of assets to the lessee. This is one of NetSol Technologies’ flagship products, used by customers on three continents. As part of the Contract Management System (CMS) team, I was responsible for evaluating user requirements as well as developing front-end data windows for various modules in CMS.

Operation NOVA

Led the development of a financial training game used by Halliburton to train its executives.

Operation NOVA is a financial training game developed by LMKR for Halliburton. The player manages a portfolio of multiple service lines in the E&P upstream sector, aiming to optimize revenue while responding to a changing market scenario over three years. NOVA has been used as a competitive event in the annual Halliburton Business Development Academy from 2007 to 2010, played by thousands of participants at the academy (top Halliburton managers and executives from around the globe). NOVA is entering its 10th year of enterprise-wide deployment in Halliburton for internal use to train managers in the financial aspects of the upstream E&P cycle, including pricing, bundling, discounting, and service delivery.

Remote Patient Monitoring

Product management for a tele-medical application for IoT-based remote patient monitoring.

A healthcare web application for remote patient monitoring where patients are provided with medical devices like weighing scale, blood pressure monitoring device, and other services. The patient’s medical readings are remotely analyzed by the medical assistants.

The solution is HIPAA compliant and built on ReactJS and PostgreSQL

Medicentials eCommerce Store (Shopify)

Early player in supplying essential PPE supplies to frontline workers in the US when the pandemic hit.

Medicentials was a dropshipping store developed using Shopify, Oberlo, and Dropified, that supplied PPE equipment to the United States via Chinese merchants shipping from warehouses in the US mainland with guaranteed seven-day shipping, at a time when PPE supplies were running critically low at the height of the global pandemic.

Unwynd

https://unwynd.app/

Advised and guided the non-tech but brilliant founder through the complex early steps of beginning a startup, from ideation to fundraising, positioning, recruitment, product development, and launch.

Unwynd is an activities-based social network that aims to create good experiences and long-lasting friendships through common interests.

The app lets you see what your friends are up to, discover exciting things
happening around you, create fun activities, and meet and make new friends who like what you like!
1996 - 2000

Bachelor's Degree in Computer Systems Engineering

GIKI - Pakistan

DECEMBER 2023 - PRESENT

Intro to Responsible AI

Google

DECEMBER 2023 - PRESENT

Foundations: Data, Data, Everywhere

Google | via Coursera

DECEMBER 2023 - PRESENT

Artificial Intelligence Fundamentals

IBM SkillsBuild

JANUARY 2023 - PRESENT

Prompt Engineering Basics

IBM

JANUARY 2023 - PRESENT

Prompt Engineering for ChatGPT

Vanderbilt University | via Coursera

SEPTEMBER 2019 - PRESENT

Cert Prep: Certified Scrum Master

LinkedIn Learning

AUGUST 2018 - PRESENT

Business Analytics

DICE Analytics

MAY 2016 - PRESENT

Leadership & Entrepreneurship

Hive Global Leaders Program at California, USA

MARCH 2016 - PRESENT

Leadership & Entrepreneurship Capacity Training

Asia European Foundation (ASEF)

JANUARY 2015 - PRESENT

Pitch Training

Techstars & 500Startups

NOVEMBER 2012 - PRESENT

Project Management Training

PMI Islamabad Chapter

JULY 2012 - PRESENT

SCRUM

LMKR

MARCH 2008 - PRESENT

CMMi Level 3 Certification for E-Services at CDA

LMKR

FEBRUARY 2002 - PRESENT

Capability Maturity Model (Three-week Workshop)

NetSol Technologies

Tools

Microsoft Project, Balsamiq Mockups, Jira, Confluence, Canvas, Mailchimp, Slack, Figma, IBM Watson, GIS

Industry Expertise

Consumer Products, Video Gaming, Startup Accelerators, Logistics, Transportation & Shipping, Oil & Gas, Aerospace & Defense, Healthcare, Insurance, Dental Care

Paradigms

Scrum, Agile Product Management, Agile, User Testing, Agile Project Management, Requirements Analysis, Design Thinking, Gamification, Acceptance Testing, App Store Optimization (ASO), HIPAA Compliance, Marketplace Platforms, Data Science, Business to Business to Consumer (B2B2C), Augmented Reality (AR)

Platforms

Shopify, Enterprise Resource Planning (ERP)

Other

Product Discovery, Story Mapping, Prototyping, Web & Mobile Applications, User Experience (UX), Pitch Decks, Lean Startups, Project Management, Business Model Canvas, Pitch Preparation, Requirements & Specifications, Team Building, Mobile Apps, Writing & Editing, Technical Documentation, Wireframing, Minimum Viable Product (MVP), Product Roadmaps, Backlog Management, Estimation & Planning, Documentation, Stakeholder Management, Feasibility Studies, Product Requirements Documentation (PRD), New Product Development, Business Models, Revenue & Expense Projections, Product Management, Technical Requirements, Roadmaps, MVP Design, Reviews, Business Analysis, UX Design, Healthcare Services, GAP Analysis, Business Process Improvement (BPI), Business to Consumer (B2C), Product Delivery, Management, Strategy, Feature Backlog Prioritization, Key Performance Indicators (KPIs), AARRR, User Metrics, Sprint Planning, Early-stage Startups, Customer Research, Agile Leadership, Technical Product Management, Conceptualization, Ideation, Requirements, Voice of the Customer (VoC), Web Development, Feature Roadmaps, Mobile Applications, Web App Development, Diagrams, Executive Presentations, Applications, Mobile App Development, Android, Business Acceptance Testing, Business Requirements, Cross-functional Collaboration, Project Planning, Stakeholder Interviews, Product Vision, Software Development, Discovery, Product Ownership, Team Management, Team Mentoring, Go-to-market Plans, Go-to-market Optimization, B2B, Startups, APIs, Entrepreneurship, User Interviews, Leadership, Product Owner, Market Research, Mobile UX, Product Strategy, Edtech Design, ServiceNow, SaaS, Messaging, Consulting, Objectives & Key Results (OKRs), Monetization Models, Go-to-market Strategy, Market Research & Analysis, Product Coach, UML Diagrams, Medical Software, Vendor Selection, Pricing Models, Cloud, Feature Analysis, Chatbots, Training & Training Content Development, Data Analysis, Data Analytics, Business, Innovation, Growth, Product-market Fit, User Engagement, User Onboarding, User Retention, Data-driven Decision-making, User Behavior, Marketing, Web Applications, Social Networks, Market Research Analyst, iOS, 3D Modeling, User Acceptance Testing (UAT), Customer Journeys, Web Platforms, Remote Team Leadership, Launch Strategy, App Growth, App Store Acceptance Process, Funnel Optimization, Customer Retention, A/B Testing, Customer Engagement, Amazon Web Services (AWS), Mentorship & Coaching, Motivation, Games, Video Production, Storyboarding, Recruitment, IT Product Management, Business Development, Distributed Team Management, Engineering, Pricing, eCommerce, Machine Learning, Learning Management Systems (LMS), Content Management Systems (CMS), Analytics, Product Growth, Unity3D, 3D Graphics, App UX, Web UX, Game Development, Consumer Packaged Goods (CPG), Customer Relationship Management (CRM), Infinite Campus, Copywriting, Email Sales, User Research, 3D Games, Mobile Game Development, Blockchain & Cryptocurrency, UX Analysis, Technical Writing, Cryptocurrency, Startup Funding, React, Flutter, Customer Analytics, Team Leadership, Pitch Deck Consultant, Pitch Presentations, Scrum Master, IT Governance, Internet of Things (IoT), Healthcare IT, Pricing Strategy, Budgeting, Inventory Management Systems, Hardware, Finance, B2B Lead Generation, International Growth, Human Resources (HR), Chatbot Conversation Design, Crowdfunding, Data Engineering, Manuals & Documentation, Business to Business (B2B), Software as a Service (SaaS), Enterprise, Artificial Intelligence (AI), Digital Product Management, User Journeys, User Flows, User Stories, User Interface (UI), Web App Design, Web Project Management, Lean, Community Growth, Content Management, Product Design, UX Wireframes, System Requirements, User Requirements, Women's Health, Natural Language Processing (NLP), Computer Vision, Deep Learning, ChatGPT, Language Models, Generative Artificial Intelligence (GenAI), Prompt Engineering, WordPress, Large Language Models (LLMs), DALL-E, Product Marketing, Product Sales, Dating Apps, OpenAI, Virtual Reality (VR), Health IT, MySQL, PHP, Complex Web Systems, Best Practices, Employee Engagement, Global, Interviews, Medical Equipment, Underwriting, Loyalty Programs, Legacy Software, Retail & Wholesale, Commerce, Supply Chain, Conversational AI, Generative AI, HR Tools, Esports

Collaboration That Works

How to Work with Toptal

Toptal matches you directly with global industry experts from our network in hours—not weeks or months.

1

Share your needs

Discuss your requirements and refine your scope in a call with a Toptal domain expert.
2

Choose your talent

Get a short list of expertly matched talent within 24 hours to review, interview, and choose from.
3

Start your risk-free talent trial

Work with your chosen talent on a trial basis for up to two weeks. Pay only if you decide to hire them.

Top talent is in high demand.

Start hiring