
Nasson Boroumand
Verified Expert in Product Management
Product Manager
Sacramento, CA, United States
Toptal member since September 8, 2020
Nasson is a product manager, research director, and UX researcher who has delivered insights, strategies, and tactics for product management, UI/UX, community and culture, and new business development for F50 industry leaders. He is an innovative and analytical thinker who translates complex research into product roadmaps. Nasson champions a customer-focused approach to marketing and business innovation that delivers predictable and profitable results.
Project Highlights
Expertise
- Agile Product Management
- Agile UX
- Business Strategy
- Certified ScrumMaster (CSM)
- Design Thinking
- Product Management
- Strategic Partnerships
- User Experience (UX)
Work Experience
Principal Researcher
Réseaux Collective
- Evaluated and tested products and services to make them more innovative, practical, usable, safe, and satisfying.
- Hired, directed, and managed a remote, global network of 20+ top-talent professionals that can be leveraged across multiple domains to provide research, design, and engineering services to deliver a solid support base for companies to build upon.
- Applied business and user-centered approaches to human factors design, evaluation, and testing by identifying user experiences with marketability and economic impact.
- Empowered startups, large corporations, and product teams to drive end-to-end strategy and innovation by building trust in UX.
- Created a deep understanding and empathy for target customers through primary field research, behavioral analysis, and secondary research; consulted on ways to bring best practices to organizations to mitigate and resolve risks.
- Collaborated across asynchronous, diverse teams. Drove impact/results of internationally coordinated research and development.
- Communicated results/opportunities in clear, concise, and compelling ways across fields, management, and senior leadership.
Senior Staff User Experience Researcher
Amazon
- Brought customer insights into every phase of the product development process and ensured that Amazon Web Services (AWS) had the data needed to help developers build engaging products across the platform.
- Generated insights into how internal and external customers interact with innovative products to inspire internal teams to build more delightful features, functions, and services.
- Collaborated with product, design, engineering, marketing, and sales teams to identify research topics and critical research questions; created detailed study plans/build research roadmaps; communicated frequently for impact and relevancy.
- Drove performance impacts across workflows within AWS with improvements to product design and development roadmap.
- Developed metrics and parameters that appropriately reflected user experience quality within a feature, product, and engineering-led systems.
- Employed and championed the best research methods based on project needs, questions, timelines, and resourcing.
- Parsed myriad data types from disparate sources and performed quick and thorough analysis to create insightful and actionable findings, leading to a significant reduction of service downtime/critical issues response.
- Acted as an autonomous representative within a more extensive user researcher community. Collected and synthesized useful research from across the organization, bringing insights back to teams.
- Grew and improved the craft of UX research globally within Amazon, refining overall research approaches and strategies.
Senior User Experience Researcher II
Uber
- Prepared, conducted, and analyzed large-scale qualitative/quantitative studies, including field observations, surveys, interviews, and remote and in-person usability to evaluate the impact of product changes and gather insights globally.
- Identified and explored new opportunities through creative research methods and co-design sessions to help define product roadmaps, vision, and strategy.
- Collaborated with cross-functional teams of researchers, designers, product managers, data scientists, marketing, operations, and engineers to ensure insights were integrated into every aspect of the product to provide a holistic view of our users.
- Adapted and innovated research methods to meet product needs by delivering high-quality insights in a fast-paced work environment and contextualizing specific use cases across products such as car rides, food delivery, and couriers.
- Built empathy across the organization to improve the products for our riders, driver-partners, couriers, and employees globally.
- Drove research for the launch of "Uber Money" to provide financial products that help drivers access, manage, and grow their money. Identified opportunities for expansion of wallet, debit/credit, and budgeting.
Director of Research | Senior UX Product Manager
Samsung
- Conducted market research and business/competitive analyses, identified use cases for new healthtech, drove research strategy, performed UX research, and generated a go-to-market strategy and pilot clinical tests for next-generation health products.
- Managed multiple simultaneous digital disease state product and service solutions, from conception to real-world clinical validation pilots. Handled a multi-disciplinary team of 23 staff with a $15 million budget.
- Drove the launch of the 1st whole end-to-end experience for the Samsung B2B health vertical. Successfully launched and scaled Heartwise, a cardiac rehab app/wearable, service, and cloud-based analytics platform.
- Secured a position in the FDA pre-certification program by showcasing excellence in UX and safety/performance for SaaS and SaMD.
- Directed the launch and user experience of the 1st jointly-developed, clinically validated, and FDA-pre-certified stress/blood pressure research application, the UCSF "My BP Lab."
- Orchestrated the strategy and roadmaps and developed relationships for long-term healthcare product partnerships with industry leaders (Kaiser Permanente, UCSF, Stanford, UCLA Health, University Hospitals Cleveland, and more).
- Received multiple promotions for creating groundbreaking solutions with a deep understanding of the user/customer experience.
Staff User Experience Researcher | Product Manager
Samsung
- Gathered requirements and conducted market research, heuristic evaluations, and generative and evaluative studies on high-priority features for Samsung flagship mobile devices.
- Led advanced research projects to establish user personas/profiles and consumer pain points to create actionable insights for design and strategy teams.
- Obtained insights that were instrumental in the development and staffing of Digital Health Innovation Lab and Samsung healthcare vertical creation.
- Accounted for the potential for industry-disrupting flagship technology and a more than $10 billion line of sight revenue in healthcare.
- Performed rapid product evaluation for future technologies and unreleased Samsung mobile products.
- Implemented Agile design/development practices and managed Scrum as a Certified Scrum Master. Scoped and prioritized software development, ensuring organizational coordination and reducing project length by as much as two months.
- Developed cross-functional, high-performing teams comprised of seven researchers, ten designers, and seven software engineers to ensure that Samsung's business goals were met while emphasizing UX as the core focus.
Senior User Experience Researcher
Samsung
- Conducted generative and formative user studies, including study design, planning, logistics, recruitment, data analysis, and presentation of results to key stakeholders.
- Managed multiple concurrent projects, prioritized deliverables, and produced recommendations for future builds/unreleased products.
- Hired and trained junior UX researchers and maintained and built out usability labs and AV equipment to perform multiple concurrent global studies.
- Helmed a team of up to five UX researchers in performing expansive longitudinal studies, usability studies, focus groups, fieldwork, ethnographically-informed studies, surveys, contextual inquiries, and remote testing.
- Planned and moderated design-thinking workshops. Generated insights are influencing flagship Samsung devices.
- Coordinated intricate research with cross-functional global teams to create strategic plans in support of Samsung's business objectives and to improve the overall user experience of products. Generated significant improvements in usability scores.
- Performed generative and evaluative research studies for the award-winning Milk Music interface (Communications Art Award, A' Design Award, W3 Award, and US Mobile and App Design Award) across the app ecosystem (mobile, web).
- Conducted usability testing and generated recommendations to improve the design of the Samsung Lebron app (received over 800,000 downloads on the Google Play store, with a star rating of 4.6).
- Collected extensive usability data and recommended well-received design changes for both Samsung Chef Collection hardware and the Samsung Chef Collection companion applications.
- Executed multiple formative usability tests with paper prototypes, digital mocks, and clickable prototypes to determine future directions for Samsung Sports products.
User Experience Researcher
- Worked on Project Glass and collected data on hardware (ergonomics, anthropometric measurements, optics, camera, wink sensor, and so on), software UI features, the user experience of packaging, and consumer-facing webpages.
- Validated designs and shaped Glass development. Maintained all lab AV equipment and study materials. Oversaw inventory needs and training for a team of 10+ researchers. Mentored, trained, and assisted new hires.
- Improved methods to conduct 35+ market research and user studies with 1,000+ participants, including study design, planning, logistics, recruitment, data analysis, and presentation of results to key stakeholders.
- Performed expert interviews and heuristic evaluations to inform critical hardware and visual/UI design directions across experimental products; pivoted and established guidelines for unreleased features.
- Informed product-level marketing strategy decisions, including creating personas and surveys, identifying the target audience, evaluating color preference, and determining market sizes.
- Produced recommendations for future builds/unreleased products, including Glass for enterprise with flexible attachment options, larger screens, more robust battery life, and functionality for scaling efficiency.
- Executed all planning and logistics for two large-scale studies for Glass ergonomics, resulting in crucial revisions to device hardware; trained six team members in data collection and deployment.
- Created, for Project Loon, detailed personas of potential customers and researched legal issues, telco companies, and pain points for deployment; influenced partnership strategies, partner development, testing locations, and marketing strategies.
- Pioneered process and assembly logistics for ground-based receivers, slashing operational costs by 18%.
- Trained technicians and team members in implementing the manufacturing process, delivering units one month ahead of schedule, and contributing to successful pilot testing, debut, and promotion of Project Loon.
User Experience Researcher
Interface Analysis Associates
- Recruited and screened participants, formulated usability test plans and produced research protocols/study documents for up to three simultaneous studies per week. Maintained operated data recording equipment for usability studies.
- Integrated software solutions to collect and analyze data from usability studies, surveys, and interviews. Evaluated physical products for usability issues and generated design mitigations.
- Compiled comprehensive reports on studies and delivered findings to high-profile domestic and international clients, including Genentech, Mannkind, Biogen Idec, Sanofi Aventis, Philips, VeriFone, Plantronics, ROKU, TiVo, BMW, and Mercedes Benz.
Freelance Author | Editor | Project Manager
Prima Games Random House
- Handled content production from conception to publication under tight schedules and firm deadlines.
- Generated, compiled, and edited superlative content for 11 quarterly codes and cheat guides in multiple formats (print and digital); updated company database with new content to exact professional standards.
- Supported digital marketing, e-publishing, and product management departments with proofreading, licensor corrections, and checking soft proofs; edited publications for technical issues by testing pre-release products.
- Delivered professional excellence for leading titles, including Mass Effect 2, Star Wars: The Force Unleashed, LEGO Batman, LEGO Star Wars, LEGO Indiana Jones, and Shaun White Snowboarding.
Project History
Samsung Heartwise
https://www.samsung.com/us/business/solutions/industries/healthcare/heartwise-healthcare-app/Drove the launch of the 1st full end-to-end experience for Samsung B2B health vertical with clinically supervised digital remote healthcare service.
Cardiac rehabilitation programs grew from around 600 patients per year in Southern California to over 5,000 yearly.
MyBP Lab Research Application
https://mybplab.com/Directed the launch and user experience of the 1st jointly-developed, clinically validated, and FDA-pre-certified stress/blood pressure research application, the UCSF "My BP Lab."
Project Loon
https://loon.com/Conducted research on a moonshot innovation product while pioneering process and assembly logistics for ground-based receiver prototypes.
Education
Master of Science Degree in Human Factors and Ergonomics and HCI
San José State University - San Jose, CA, United States
Bachelor of Arts Degree in Psychology
California State University, Sacramento - Sacramento, CA, United States
Certifications
Certified ScrumMaster® (CSM)
Scrum Alliance
Skills
Tools
Jira, Confluence, Slack, Apple Keynote, Trello
Paradigms
Agile UX, Agile Product Management, Design Thinking, Agile, B2B2C, Agile Software Development
Industry Expertise
Healthcare
Other
User Experience (UX), User Needs, Microsoft Office, Product Management, Product Roadmaps, Strategic Planning & Execution, Strategic Partnerships, Project Management, Consulting, Business Strategy, Team Leadership, Product Consultant, Product Owner, Customer Experience, Product Requirements Documentation (PRD), Healthcare IT, Healthcare Services, Public Health, Digital Health, B2B, Internet of Things (IoT), Product Planning, Certified ScrumMaster (CSM), Product Delivery, Program Management, Research Leadership, Client Relationship Management, Culture, Roadmaps, Leadership, New Business Development, Strategy, Stakeholder Management, Coaching, Process Improvement, Customer Engagement, Innovation, Director, UX Strategy, Analytics, UX Design, Hiring, Technical Research, Scrum Master, UX Research, Marketing Research & Analysis, UX Process, Process Flows, Manufacturing Project Management, Market Strategy and Research Product Manager, Content Writing, Writing & Editing, UX Writing, Team Building, Community, Research
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