Nicholas Triglia
Verified Expert in Product Management
Product Manager
Yardley, PA, United States
Toptal member since March 9, 2022
Nick has over ten years of experience working within product management, ranging from startups to large corporations. He relies heavily on data and user feedback to inform his decision-making. His preferred project is within a small to medium-sized company that has a clear vision for its product and empowers its people to make decisions. Nick is very active in the community, where he volunteers at the Fire Company and works with the local VFW chapter.
Project Highlights
Expertise
- Agile
- Azure DevOps
- Interviews
- Leadership
- Product Roadmaps
- Scrum
- User Surveys
- Wireframing
Work Experience
Product Manager
Law School Admission Council
- Built user surveys to gain valuable customer insights for 300 law schools.
- Leveraged user and school data in SQL to prioritize features, bugs, and tech debt in the product backlog and sprint.
- Collaborated with the development to monitor system performance in Application Insights before, during, and after releases.
Product Owner
Comcast
- Led the customer experience team for the Comcast privacy program by balancing priorities with senior leaders across products for a customer base of five million unique monthly users.
- Initiated process changes throughout the department, enabling teams to better manage their backlog and prepare for sprint planning.
- Utilized customer analytics tools—Adobe and Domo—to make data-driven decisions and understand customer behavior.
Product Manager
CrossFit
- Collaborated with the senior executives to define quarterly and annual roadmaps, using CrossFit’s strategic goals and customer data to guide the process.
- Worked closely with the business, UX, and engineering leads to define detailed product requirements for a self-service payment portal with 15,000 customers.
- Participated in Agile ceremonies, answering questions, clarifying requirements, and providing feedback for two different functional teams.
Product Manager
IQVIA
- Led a team of two product analysts, working closely to develop skills and focusing on the customer experience, legal requirements, and cross-team collaboration.
- Defined the product features by conducting customer interviews, analyzing customer data, and working with the legal to provide a functional interpretation of the law.
- Balanced the customer and business priorities by evaluating features with established criteria weighing revenue vs. improving the overall user experience.
Operations Manager
United States Army
- Led a group of 15 soldiers by providing mentorship, performance evaluations, and job-specific and physical training.
- Oversaw the reporting of real-time KPIs to senior leadership while maintaining a makeshift operation center and providing operational support to five nearby units.
- Promoted to management within two years, recognized for exceeding assigned responsibilities and leading others towards mission success.
Project History
CrossFit Affiliate Portal
https://affiliate.crossfit.comLed the ideation and creation of CrossFit's first online payment portal focused on Affiliate account management.
Comcast MyAccount App and Browser
https://www.xfinity.com/manage-my-accountImproved the My Account app by attracting 25 million users.
We also ensured deep linking maintained the user's authentication so they would not have to sign in when leaving the app.
Law School Admission Council's (LSAC) Product Strategy
Created the LSAC product strategy group from the ground up.
I worked with the marketing team to create a survey and have that sent to the schools. I also created dashboards to monitor feature usage and instituted a monthly focus group of random law school members.
Education
Bachelor's Degree in Management
Johnson and Wales University - Providence, RI, USA
Certifications
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Leadership
US Army Leadership Academy
Skills
Tools
Balsamiq, Slack, Jira, Confluence, Adobe
Paradigms
Scrum, Agile, Azure DevOps, Kanban, Key Performance Metrics, B2C
Platforms
Azure, ProductPlan
Other
Interviews, Product Roadmaps, Microsoft Teams, Leadership, Product Management, Product Ownership, Offshore Team Management, Feature Roadmaps, SQL, Wireframing, Azure Application Insights, Finance, Marketing, People Management, Healthcare IT, User Surveys, Accounting, Payment APIs, Online Payments, Advertising, Scaled Agile Framework (SAFe), Survey Design, Survey Development & Analysis, Focus Groups, Dashboards, Data Privacy, Privacy, App UI, Apps, iOS, A/B Testing, Key Performance Indicators (KPIs), Domo, Client Portals, Web UI, Web UX, B2B Partnerships, Life Science, Compliance, Grants, Global Product Management, IT Operations Management (ITOM), Global Operations
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