Nicolas Light, Product Manager in Irvine, CA, United States
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Nicolas Light

Verified Expert  in Product Management

Product Manager

Irvine, CA, United States

Toptal member since August 29, 2024

Expertise
Virtual Product Management
Bio

Nick is a product leader with 17 years of experience building successful B2C and B2B products through ideation, execution, and optimization. He has a track record of leading lean agile teams focused on researching, ideating, and delivering solutions that solve customer needs. With a demonstrated ability to understand consumer needs and product-market fit and crafting the vision and strategy at startups and established tech companies, Nick is excited about his next challenge.

Project Highlights

Norton 360 Mobile Security
Led the design and development of the Norton 360 mobile endpoint security product, launching the first-ever mobile app.
Virtual On-demand Primary and Urgent Care Product
Led the incubation, research, and delivery of an on-demand virtual primary and urgent care product for Hoag Health.
Happy Money Checking and Savings Native App
Defined, researched, and developed the Happy Money mobile app. This consisted of an initial beta launch of the savings product and was subsequently followed by the alpha launch of a checking product, including a debit card.

Expertise

  • Data Analytics
  • Go-to-market Strategy
  • Lean Product Development
  • Mobile Product Management
  • Product Strategy
  • R&D
  • SaaS Product Management
  • UX Design

Work Experience

Director of Product

2023 - PRESENT
Hoag Health System
  • Managed a profit and loss (P&L) of $50 million for the portfolio and associated products and oversaw our 3rd-party services budget and toolset.
  • Managed the growth efforts and research and development (R&D) for a new on-demand web-based virtual primary care offering. Launched a beta minimum viable product (MVP), which increased the acquisition of new patients by 35%.
  • Led the digital transformation for the entire enterprise, consolidating and redesigning the web portfolio of Hoag properties. Implemented an AI/ML layer that offered virtual patient concierge and symptom checker services for the health system.
  • Introduced patient self-scheduling services for primary care, specialty care, and radiology services on Hoag.org, seamlessly integrating with our primary electronic health record (EHR) service.

Senior Principal Product Manager

2020 - 2022
NortonLifeLock
  • Led acquisition and retention teams in implementing critical mobile-specific experimentation tools, including A/B testing, cloud in-app messaging, and deep/dynamic linking capabilities.
  • Spearheaded the acquisition and retention strategy, which saw net new and renewal bookings growth from $7 million in 2020 to $40 million through Q3 FY23.
  • Increased the download to the trial and trial-to-paid conversion, leading to a jump in conversion and renewal to over 60% for both iOS and Android platforms.

Lead Product Manager

2019 - 2020
Happy Money (Fintech Startup)
  • Led web and mobile platforms responsible for servicing over $3 billion in loans, increasing member engagement and happiness while creating operational efficiencies.
  • Managed the acquisition team focused on improving application funnel metrics and origination volumes by 40%. Implemented critical analytics and A/B testing tool sets to conduct rapid experimentation, generating MoM and QoQ growth.
  • Defined, researched, and developed the Happy Money mobile app. This consisted of an initial beta launch of the savings product and was subsequently followed by the alpha launch of a checking product, including a debit card.

Project History

Norton 360 Mobile Security

Led the design and development of the Norton 360 mobile endpoint security product, launching the first-ever mobile app.

I drove growth and retention for the mobile security program, servicing 19 million users worldwide. The acquisition and retention strategy grew from $7 million in net new and renewal bookings to $40 million.

Virtual On-demand Primary and Urgent Care Product

Led the incubation, research, and delivery of an on-demand virtual primary and urgent care product for Hoag Health.

This on-demand virtual primary care platform offered an innovative healthcare solution in a market ripe for disruption. It was developed from the ground up to provide patients immediate access to high-quality primary care services through digital channels. This platform aimed to revolutionize the traditional healthcare experience by leveraging advanced technology, telemedicine, and a patient-centric approach to meet the growing demand for accessible, affordable, and convenient healthcare.

Happy Money Checking and Savings Native App

Defined, researched, and developed the Happy Money mobile app. This consisted of an initial beta launch of the savings product and was subsequently followed by the alpha launch of a checking product, including a debit card.

The Happy Money app transitioned underserved borrowers away from the need to take out personal loans and helped build their financial framework and foundation. The app consisted of a savings product and a checking product that offered a debit card and educational insight on maintaining financial freedom.

Skills

Tools

Confluence, Figma, Jira, Slack, Hotjar

Platforms

Mixpanel, Google Analytics 4, Productboard, AppsFlyer, Contentful, Firebase

Other

Fintech, iOS, Android, Mobile Product Management, UX Design, Product Strategy, Direct to Consumer (D2C), Stakeholder Management, Go-to-market Strategy, Product Roadmaps, Software Development Lifecycle (SDLC), Cybersecurity, Healthcare Product Manager, Website CMS, Mobile UX Design, User Experience (UX), Enterprise SaaS, SaaS Product Management, Endpoint Security, APIs, Loans & Lending, Consumer Lending, eCommerce, Mobile App Development, Digital Transformation, R&D, Project Management, Product Management, New Product Development, Lean Product Development, Minimum Viable Product (MVP), Upselling, Cross-selling, Web, B2B Partnerships, Data Analytics

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