Noel Miller, Product Manager in Bellevue, WA, United States
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Noel Miller

Verified Expert  in Product Management

Product Manager

Bellevue, WA, United States

Toptal member since February 17, 2025

Expertise
Agile Product ManagementProduct OwnersVirtual Product Management
Bio

Noel is an experienced product leader with a strong track record in building cross-functional enterprise solutions in the B2B and B2C domains. As a Certified SAFe Product Manager and Scrum Master, Noel excels in mentorship, feature development, and workflow automation. He has owned roadmaps encompassing web, telesales, and lead management solutions. He is currently leading a team at Ascension Health to build a targeted marketing system from the ground up.

Project Highlights

Executive Response Application
Led a consulting team to build executive response infrastructure to allow a team of experts to manage the T-Mobile brand effectively.

Expertise

  • Agile
  • Data Architecture
  • Feasibility
  • Product Management
  • Roadmaps
  • SaaS
  • Salesforce
  • User Experience (UX)

Work Experience

Senior Product Manager

2024 - PRESENT
Ascension
  • Led a cross-functional team of consultants and full-time employees to design and implement a dynamic, data-driven customer engagement platform.
  • Leveraged Salesforce Health Cloud, Data Cloud, and Marketing Cloud to deliver personalized emails to enhance patient journeys and engagement.
  • Built out outbound calling infrastructure utilizing queuing, permissions, roles, and API integrations.

Senior Product Manager, Technical

2011 - 2023
T-Mobile
  • Led T-Mobile's Sprint merger project, ensuring seamless store management system integration by mapping, consolidating back-end data, and unifying customer-facing features affecting 7,500 stores and millions of customers.
  • Managed increasing store closure requests during the COVID-19 onset by creating a role-based Salesforce application that facilitated real-time updates to store hours across internal systems, the T-Mobile website, and Google.
  • Redesigned the process to accurately link contracts to accounts across billing and sales systems. This overhaul eliminated manual tasks and redundant data sets, streamlining operations.
  • Owned the customer 360 roadmaps for customer service and lead management interfaces.

Project History

Combined Maps and Store Data for T-Mobile's Sprint Merger

Led the "web to store" project team for T-Mobile's Sprint merger. This included migrating store data and combining store functions, features, and web experiences across the companies.

T-Mobile is the second-biggest wireless carrier in the US, with revenues of 80 billion dollars and 130 million subscribers. During the merger, I led a project to combine the store data of the two companies. This included technical mapping and identifying how to display the combined stores effectively across web and mobile platforms.

Executive Response Application

Led a consulting team to build executive response infrastructure to allow a team of experts to manage the T-Mobile brand effectively.

This project involved creating an application to support a team of reps, managers, and legal experts in fielding customer requests presented through message boards, social media, and emails to executives. The app included request normalization, prioritization and cueing logic, SLAs, and performance metrics to ensure the best possible outcomes.

Rollout of Financing Infrastructure

Led the project that opened the door to device financing in telesales at T-Mobile.

The feature that allowed T-Mobile to move away from subsidized devices allowed T-Mobile to finance them instead. Taking on this project meant a lot of new integrations for T-Mobile's telesales systems, including crediting and identity verification systems, financing engines, and electronic signature systems. All these improvements had to come together with a new sleek UI design to deliver a stellar customer experience.

Education

2007 - 2009

Master's Degree in Business Administration (MBA)

University of Hawaii - Honolulu, HI, USA

2000 - 2005

Bachelor's Degree in Chemistry

New Mexico Institute of Technology - Socorro, NM, USA

Certifications

JANUARY 2019 - APRIL 2026

Salesforce Certified Administrator

Salesforce

NOVEMBER 2017 - NOVEMBER 2018

Certified SAFe 4 Product Owner/Product Manager

Scaled Agile Inc

NOVEMBER 2017 - NOVEMBER 2018

Certified SAFe 4 Scrum Master

Scaled Agile Inc

OCTOBER 2017 - PRESENT

Programming Languages, Part A

University of Washington

Skills

Tools

Jira, Visio, Confluence, Rally

Paradigms

Agile, Scrum, Data Product Management

Other

Feasibility, Business, Product Management, Roadmaps, Excel Expert, Jira Align, Excel VBA, Salesforce, Mathematics, Analysis, Analytics, SaaS, CRM APIs, Data Architecture, User Experience (UX), Psychology, Finance, Marketing, Accounting, Consent Management Platforms, User Experience Design, Business to Business (B2B), Business to Consumer (B2C), APIs, Product Owner, Certified Scrum Professional, Salesforce.com Administration, Project Management, User Interface (UI), Graphical User Interface (GUI), Business Administration, Programming, Salesforce Health Cloud

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