Pablo Ambram
Verified Expert in Product Management
Product Manager
Santiago, Chile
Toptal member since May 28, 2021
Pablo has been an entrepreneur for 14 years with experience launching products, fundraising, hiring teams, and making strategic product decisions. He has a background in analytical fields, particularly in economics and finance, and also holds an executive MBA. Pablo taught himself how to program in different languages (like Python and VB.NET) and to manage databases such as MySQL and SQL Server. Pablo also has done freelance work as a consultant for banks in the risk management field.
Project Highlights
Expertise
- Business Analysis
- Entrepreneurship
- Jira
- Mentorship & Coaching
- Project Management
- Statistical Data Analysis
- Ubuntu Linux
- Zendesk
Work Experience
Customer Support Manager
A Freelance Recruitment Platform
- Trained and coached over 30 customer support agents in meeting the company's support quality bars to ensure world-class service and customer satisfaction are maintained/exceeded at all times.
- Coached support agents on careers and professional development.
- Wrote data-driven deep dives to improve support processes.
Chapter Manager for Chile
The Founder Institute
- Recruited over 75 mentors for this high-intensity startup acceleration program.
- Collaborated with the committee that defines the global curriculum for the v3 of the FI program.
- Led the fundraising with grants and sponsorship sales to keep the program operational.
Project Manager
ADN Angels
- Designed and operated a complex project to build a mentor network to help startups and SMBs connect with mentor/consultants, and funded it with over US$ 500,000 in government grants over the course of three years.
- Designed and operated an angel investor network to help startups internationalize their offerings from Chile to Spain—raising funds of over US$200,000 of bilateral government grants to operate during a 2-year period.
- Led the implementation and certification of the ISO9001-2015 standards, over the course of 15 months.
Founder | Product Manager
Charly.io
- Responsible for recruiting the initial data science team and owning the R&D of the algorithms.
- Designed the customer support process and recruited the initial team; also integrated the chat support (Intercom) and ticketing system (Zendesk).
- Acted as KAM for 18 B2B clients which represented 80% of the revenue, including the government of Chile.
Founder
Agent Piggy
- Led the company's seed series funding and pitched at international events in Sao Paulo (DEMO Brasil), New York (SWIFT), Washington (Fortify.VC), Miami (Wayra Global Demo Day), Mexico DF (IBM SmartCamp), Helsinki (AppCampus), Santiago (Startup Chile).
- Recruited the technical team and led the product development roadmap.
- Led the company's development of an innovative product for schools, which quickly became the most important revenue driver for the company.
Consultant
Self-employed
- Worked as a product manager for risk analysis software that has been widely implemented in financial institutions in Costa Rica and Central America.
- Consulted on risk management for banks and other financial institutions (public and private) in Ecuador, Costa Rica, Guatemala, and Belize.
- Developed credit risk models in Excel and VBA, interconnecting the models with Bloomberg to pull data.
Project History
Agent Piggy App for Windows Phone
Led the design of the mobile application for Windows Phone.
I was responsible for the design, recruited two in-house mobile developers, and hired external contractors in an effort to quickly transfer knowledge into my team. I also moved to Finland for one quarter to meet with mentors, investors, and Windows Phone developers.
The project was a success and the app launched within schedule.
Mentors on a Van for Entrepreneurs (MOVE)
Created a movement, appropriately denominated MOVE, to bring mentoring to secondary and rural cities all across Chile.
I led over 30 of these incursions, impacting well over 1,000 entrepreneurs over the five years of the project.
Monday-2-Monday | Soft-landing Program
Created and financed a program for small business owners to be able to internationalize their services from Latin America to Spain.
We took companies from Chile and Latin America and flew them to Spain to meet with our highly curated list of partners, investors, and suppliers in a roadshow designed to fundraise and find a beachhead market. We forged partnerships with the Commune of Madrid, government agencies (Fundación Madri+D, ICEX, ENISA, CDTI), the Commune of Valencia, Sodercan in Santander, and other private startup incubators as well.
It was a very complete program that achieved its goals, and we were able to internationalize a number of Chilean companies abroad this way.
Education
Master of Business Administration (MBA) in Business Administration
IE University - Madrid, Spain
Bachelor's Degree in Economics
Universidad de San Andrés - Buenos Aires
Certification in Econometrics
Wharton Business School - Philadelphia, PA, United States
Certifications
ISO 9001:2015 Certified Internal Auditor
PROQ es+ (Chile)
Certified Business Angel
ESADE Ramon Llull University Madrid
Certified Business Mentor
Fundación para el Conocimiento Madri+d
Graduate Startup Founder
The Founder Institute
Skills
Tools
Excel 2016, Jira, GitHub, Bloomberg
Platforms
Zendesk, Ubuntu Linux
Industry Expertise
High-tech Startups
Other
Google Sheets, Entrepreneurship, Business Advisory, Mentorship, Mentorship & Coaching, Business Analysis, Business, Startup Consulting, Information Technology, Startups, Project Management, International Finance, Business Coaching, Investment Analysis, Sales Growth, Team Building, Key Account Management, Fundraising, Excel VBA, Risk Analysis, Amazon EC2, Econometrics, Statistical Data Analysis, Amazon Connect, Angel Investing, Business Processes, ISO 9001, Ruby on Rails 5, PHP
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