Rafal Dylewski
Verified Expert in Product Management
Product Manager
Łódź, Poland
Toptal member since June 17, 2019
Since 2005, Rafal has been designing and documenting profitable software products for corporations and startups. He is a certified technical writer, AI technical writer, and knowledge engineer. He is excellent at technical writing, documentation, knowledge management, and information engineering and has a strong background in robust technical product management, IT business analysis, and technical documentation. Rafal has worked on full SDLC projects and OTS system implementations.
Project Highlights
Expertise
Work Experience
DevOps/Platform Technical Writer
Eurocontrol
- Documented advanced technical documentation related to developing and maintaining a hybrid platform empowering digital products.
- Prepared training materials for L1 and L2 platform engineers.
- Planned a complex information architecture for platform documentation.
Technical Writer | Knowledge and Content Expert
Gartner
- Worked with senior executives to create comprehensive documentation, knowledge system, and standards for all developed applications, structures, and tools.
- Created hundreds of documents of different types used by all technical teams and engineers across the organization.
- Helped facilitate knowledge management, content engineering, and information sharing inside the organization.
- Contributed to content and document migration initiatives.
Technical Business Analyst | Writer
Collectomate
- Worked as the head of product, specifically on the platform for office logistics and click-&-collect automation.
- Managed and was responsible for the overall solution development in the following technologies: mobile native, React Native, progressive web apps, web, IoT, hardware, and cloud.
- Successfully implemented office and retail verticals (clients like Skanska, Microsoft, PwC, Credit Agricole, and Kinnarps).
- Oversaw the full product lifecycle, backlog management, client feedback, and product roadmap.
- Engaged in business development planning, strategy, operations, and partnership management.
Technical Writer
Pfizer - Customer Experience (CX) Design team
- Helped the design system team create and document the company-wide design system.
- Developed technical specifications for design components, patterns, templates, learning content, and tutorials.
- Planned content for dedicated portals and information architecture to capture and categorize knowledge for easy access.
Technical Business Analyst | Writer
Roche
- Worked as a technical BA in an eTMF system development (IT system analysis, requirements elicitation, and documentation) employed by thousands of business users worldwide.
- Worked on multinational teams (US, UK, Germany, and Switzerland).
- Oversaw and was responsible for designing interfaces between eTMF and external systems (using technologies like TIBCO, pubdb, enterprise service bus, SharePoint, Informatica, and Oracle).
- Involved in innovative projects related to robotic process automation (UiPath and document indexing automation).
- Handled data analysis and data structure design to move information between different corporate systems.
CPO
eFAN
- Worked as a CPO and was responsible for the overall concept and implementation of a real-time communication platform for event owners and venues.
- Covered biggest events in Poland with more than 50,000 fans.
- Managed the development of a cross-technological solution—covering web, mobile, cloud, and iBeacons.
- Researched the market, created product roadmaps, and ran experiments with customers during events.
- Managed the product backlog and supervised the development teams, designers, and testers.
Proxy Product Owner
UEFA
- Worked for a multinational project, developing custom ticketing and CRM solutions for the Euro 2012 Tournament.
- Acted as a proxy product owner and account manager for six European countries (federations participating in the tournament).
- Consulted, analyzed, and specified custom changes to the standard Ticketmaster platform; created system analysis and design specifications, using BPMN and UML models and user stories. Resulting in 1.4 million tickets sold via the platform, millions of fans, and full stadiums in all eight host cities.
- Onboarded and supported users and business stakeholders.
SAP Consultant
T-Mobile
- Acted as supplier relationship management SAP module consultant and product owner.
- Designed the changes to standardize the product based on specific company requirements.
- Created models and composed requirement documentation.
- Worked between business stakeholders, subject matter experts, and more than five software development team.
- Supported more than 40 business users in the transition stage of the project.
Business Process Consultant
PKN Orlen
- Engaged in business process optimization for the purchasing operations of the biggest oil company in Central Europe.
- Designed and modeled as-is and to-be purchasing business processes and operations, based on model-driven architecture standards (BPMN, SVBR, BMM, and UML).
- Was involved in a gap-fit analysis for an SAP system implementation.
- Took part in the concept preparation for the purchasing process automation using SAP system capabilities covering everyday business activities of more than 500 people.
- Maintained the business and system documentation.
IT System Analyst
GE Money Bank
- Modeled and designed a prototype of a web-based IT project portfolio monitoring system.
- Rolled out for more than 15 project managers, program managers, and system delivery managers in IT service delivery department of the bank.
- Acted as a proxy product owner and translated complex business requirements into a high-level design system and specifications.
- Coordinated a small team of developers.
- Maintained the documentation to meet bank SDLC standards.
Project History
Launching Technical Documentation System
Contributed to creating a new technical documentation system and standards.
Launch of Collectomate | IoT, Mobile, and Cloud-based Platform to Automate Office Logistics and Click-&-collect Operations
http://collectomate.ioLed product development and successful implementations for various business clients such as Skanska, PwC, and Microsoft.
• Led product development
• Setup the start-up operations, marketing, and sales channels.
• Acquired investors for the project.
• Worked on comprehensive full life cycle project.
UEFA Euro Tournament Ticket Sales Web Platform
Developed a custom ticketing and CRM solution—ensuring that over 1.4 million tickets were sold across all 8 sports venues.
• Developed business processes and sales/CRM digital tools based on Ticketmaster technology.
SAP Implementations
Successfully optimized and upgraded purchasing operations.
• Performed a business analysis, system analysis, and gap-fit analysis.
• Provided the implementation concept.
• Implemented and developed custom features.
• Worked on the full life cycle implementation of these projects.
Trial Master File Optimization and Corporate Wide Integration Project
Designed system enhancements to process millions of clinical trial documents in a more effective and productive way.
• Automated and enhanced the TMF process.
• Developed specific system interfaces and robotic process automation tools to automate document processing, reduce costs, and improved productivity.
Education
Master of Business Administration (MBA) Degree in Business Administration
Gdańsk University of Technology - Gdańsk, Poland and Liverpool, UK
Master's Degree in IT in Business
University of Łódź - Łódź, Poland
Certifications
AWS Certified Security - Specialty
AWS
Certified Knowledge Manager
Technical Writing HQ
Certified AWS Solution Architect Associate
AWS Web Services
Certified AI Technical Writer
Technical Writing HQ
Certified Technical Writer
Technical Writing HQ
AWS Certified Cloud Practitioner
AWS
Corporate Innovation Certification
Lean Startup Machine
Certified UML Professional
OMG
Certified Expert in Business Process Management
OMG
PRINCE2® Foundation
OGC
Project Management Professional Certification (PMP)
Project Management Institute (PMI)
ITIL Foundation Certification
OGC
Skills
Tools
Visual Paradigm, Jira, Azure Machine Learning, Slack, Zoom, Office 2010, Trello, Asana, YouTrack, Draw.io, Confluence, Git
Paradigms
Scrum, BPMN, Mobile App Design, Agile, MVC Design, Agile Product Management, Waterfall Development, PRINCE2, PMBOK, API Architecture, Agile Project Management, DevOps
Platforms
Azure, Contentful
Industry Expertise
Pharmaceuticals, Commercial Real Estate, Sports, Logistics
Other
Technical Product Management, Technical Business Analysis, IT Business Analysis, Product Requirements Documentation (PRD), Process Documentation, Systems Analysis, System Design, Solution Architecture, Product Ownership, Backlog Management, Business Analysis, Product Management, Requirements, Product Strategy, Product Roadmaps, Go-to-market Plans, User Research, Product Design, Product Marketing, Product Frameworks, Innovation, Product Discovery, BRD, Software Requirements Specifications (SRS), Product Launch, Business Planning, Web Product Management, Product Conceptualization, Business Consulting, Business Systems Analysis, Technical Documentation, API Documentation, Requirements & Specifications, Amazon Web Services (AWS), Documentation, Technical Writing, Business Requirements, Data Flows, Process Flows, Writing & Editing, Knowledge Management, Enterprise Content Management (ECM), Content Management, Knowledge Sharing, SAP, Functional Requirements, Data-driven Decision-making, Machine Learning, Statistical Data Analysis, Data Analysis, Data Analytics, Databases, Data Science, APIs, Software Architecture, Business Processes, Enterprise Architecture, UML, User Flows, Innovation Management, Process Modeling, Business Models, Business Model Canvas, Business Design, Internet of Things (IoT), Mobile Apps, Software Development Lifecycle (SDLC), Document Management, IT Project Management, Data Strategy, Business Strategy, Solution Design, Content Management Systems (CMS), Copywriting, Information Architecture (IA), Competitor Analysis & Profiling, SaaS Product Management, Conceptualization, Content Creation, Cloud Security, Artificial Intelligence (AI), Python 3, Google Meet, Project Planning, Consulting, Robotic Process Automation (RPA), Data Modeling, Cloud, Enterprise Integration, Project Management Professional (PMP), Web, Technology Consulting, Lucidchart, Modeling, Diagrams, Standards Guide Development, Web Application Architecture, Content Writing, AWS Cloud Architecture, AWS Certified Solution Architect, Management, UI Design, Wikis, Cybersecurity, AWS Cloud Computing Services, Security, Cloud Platforms, Digital Platform Development
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