Raja Ati
Verified Expert in Product Management
Product Manager
Dallas, TX, United States
Toptal member since June 22, 2022
Raja is a seasoned product manager with a rare blend of hardware, software, system, and product background. He worked with enterprise customers, small and medium businesses, service providers, and end users, delivering several SaaS solutions and leading projects from ideation to launch. He is passionate about analyzing and distilling complex topics into consumable and actionable plans. Raja can quickly adapt to changing environments and shifting priorities.
Project Highlights
Expertise
- Analytics
- Feature Prioritization
- Product Design
- Product Management
- Product Requirements Documentation (PRD)
- Product Roadmaps
- Product Strategy
- Regulations
Work Experience
Lead Product Manager
Zoom Video Communications
- Launched Zoom Phone beta trial in Japan with 30 customers, went live after 90 days with 27 paying customers.
- Automated the end-to-end customer onboarding workflow, including real-time know your customer, postal address, and business entity verification and validation.
- Designed a finite state machine to automate the phone number inventory management.
- Filed a patent to automatically identify audio-only dial-in participants who join web conferences.
Senior Product Manager
Cisco
- Scoped, defined, and authored service definition (SD) and data sheet for cloud collaboration service for voice, video, and chat.
- Delivered a single-pane-of-glass portal for analytics, operations, troubleshooting, diagnostics, and provisioning for an enterprise-level SaaS collaboration for voice, video, and chat service.
- Globalized the SaaS offering that conformed to regulatory compliance, data sovereignty, and privacy of the US, EU, Japan, and Australia.
- Strategized and implemented service migration for enterprise on-premises deployments to the cloud.
- Evaluated and recruited the third-party vendor to augment cloud collaboration service.
- Filed a patent related to the SIP trunking and routing.
Founder
Silvertip Software
- Developed a data analytics application (X-ray) that provided business insights and visualization to UC applications deployed by telecom service providers.
- Reached a major telecom service provider in Canada to test X-ray in their lab.
- Partnered with a collaboration regulatory technology company to automate SIP security and regulatory compliance that conformed to NITST, PCI, SOC, and ISO27001 for Cisco products.
Project History
Zoom Phone
Reduced the enterprise customer activation from three months to two weeks by eliminating friction in the customer onboarding workflow and automating and integrating the third-party API.
I identified an excessive time lag for activating customers for voice service after signing up. Therefore, we automated the workflow steps via API integration with the third-party service providers for know your customer (KYC), global business address verification, and global business entity registration verification.
Launch Zoom Phone in Japan
https://explore.zoom.us/en/products/zoom-phone/Launched Zoom Phone service in Japan, which went live after a 3-month beta trial with 30 customers, including enterprises and SMBs.
The app went live after conducting a three-month beta trial of Zoom Phone in Japan. We converted 90% of the beta customer to paying customers, integrated voice service with local carriers, and localized the service for Japanese customers.
Visualizations and Insights for SaaS Deployments
Built an application to visualize business insights from service provider SaaS deployments.
Education
Master's Degree in Computer Science
Monmouth University - New Jersey, USA
Certifications
Instructor—Product Management Certification
Product School
Skills
Tools
Zoom, Confluence, Cisco Unified Communications Management Suite, Trello, Jira, VMware, VMware vSphere
Industry Expertise
Telecommunications
Paradigms
Agile Product Management
Platforms
Docker
Other
Communications Electronics, Product Management, Product Design, Product Requirements Documentation (PRD), Feature Prioritization, Product Roadmaps, Product Lifecycle Management (PLM), SaaS Product Management, Webex, Roadmaps, User Stories, Product Development, Requirements & Specifications, Operational Workflow, New Product Rollout, Telephony, Unified Communications, Stakeholder Management, Startups, SaaS, Microsoft Teams, Product Board, Product Strategy, Beta Programs, Regulations, Compliance, Analytics, SIP, Cloud, Data Privacy, Service, Cloud Migration, Enterprise SaaS, Solution Architecture, Process Documentation, Technical Writing, Regulatory Compliance, Market Fit, Information Technology, GetGuru, Programming, Workflow, Web API, API Databases, Product Operations, Mobile UX, Mobile UI, Strategy, Feature Roadmaps, Customer Success, B2B Partnerships, AngularJS, Amazon Web Services (AWS), User Experience (UX), API Integration, Voice, Python 2, SQL, Smart Homes, B2B
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