Raul Troyo, Product Manager in Santiago de Querétaro, Mexico
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Raul Troyo

Verified Expert  in Product Management

Product Manager

Santiago de Querétaro, Mexico

Toptal member since August 7, 2019

Bio

Raul spent the last five years creating digital products as an entrepreneur, consultant, and digital product agency partner. His former agency projects ranged from hybrid mobile apps to web applications and APIs. Some of his clients include VC funds, NFL teams, and NGOs. After selling his agency, Raul joined a stealth startup in the quality management space. He is often a guest speaker at universities where he enjoys sharing his knowledge and experience.

Project Highlights

IQP
Ran project discovery, risk assessment, and defined the minimum feature set for the product.
REMEPE
Led a team through understanding requirements, to the design and development of version one of the solution.
Civic Nation
Oversaw accessibility requirements and theme delivery.

Expertise

  • Agile
  • Agile Product Management
  • Enterprise SaaS
  • Lean Product Development
  • Product Roadmaps
  • Product Strategy
  • SaaS Design
  • Team Development

Work Experience

Manager of Public Cloud Center of Excellence

2024 - PRESENT
Banco Santander
  • Oversaw demand management processes and led comprehensive training programs.
  • Evaluated governance risks, established controls, and managed domain names, including creating a new domain resolved through Amazon Route 53.
  • Crafted and outlined detailed training plans to meet organizational development needs.

Senior Product Manager

2022 - 2023
Klar
  • Worked on the implementation of our internal product tooling. Created the information radiator and road mapping tool and helped define our Jira development process.
  • Brought a six-month stale project to fruition in under one month, saving six months of developer time. This tool was related to outbound communication automation.
  • Picked over the data team and implemented agile processes. Implementing the process has reduced the average time to request from three weeks to one.
  • Ran alignment workshops like event storming to define and plan the requirements for collection tools.

Head of R&D

2018 - 2020
I-Corp, Inc.
  • Developed a new business unit within the company. I managed recruitment, budgeting, and product planning.
  • Defined the feature-set for an enterprise stealth product.
  • Grew an engineering team of two to five engineers. I worked throughout the entire cycle, from recruitment to technological onboarding and staff off-boarding.
  • Implemented agile development principles, frameworks (Scrumban), and best practices like CI/CD and TDD.
  • Evaluated APIs and third-party software for content management, CRM, and HelpDesk software.
  • Defined and implemented CRM processes based on inbound methodologies.

Head of Digital Product

2018 - 2018
NUU Group
  • Ran remote product workshops like user story mapping and design sprints.
  • Designed and implemented an internal process for web design and development.
  • Oversaw the delivery of digital products.
  • Grew the development team from five to seven professionals.

Co-founder and Digital Product Manager

2016 - 2018
GRVTY
  • Ran remote workshops such as user story mapping and design sprints.
  • Grew a software development team from two to five professionals.
  • Implemented agile software development practices.
  • Coordinated team and freelancers for efficient project delivery.
  • Ran market and competitor research for clients.
  • Managed the acquisition process by NUU Group.

Project History

IQP

https://medium.com/@raultroyo/a-modern-web-app-for-90s-internet-speed-49208d24f02

Ran project discovery, risk assessment, and defined the minimum feature set for the product.

Industria Queretana is a 30-year-old company in the agricultural space. They have an office in Queretaro City and a production facility near El Lindero, a low-income community with a population of over 1,000 inhabitants. Industria Queretana wanted concurrency and real-time data flow, but there was a catch; all of this had to work over a 2G internet connection. Industria Queretana needed a solution to plan, control, and manage their production facility. This included inventory entries, production planning, and handling costs. We ran user and stakeholder interviews, defined a feature set, and learned production management principles.

REMEPE

https://github.com/grvty-labs/react-qrvideo

Led a team through understanding requirements, to the design and development of version one of the solution.

In 2017, Queretaro's State government created a program to reduce fatalities related to heart attacks. Our client needed a way to generate data regarding these incidents and a way to track the efficiency of the program. The product consisted of a web app and a hybrid mobile application built with React Native. In Mexico, high-specialty ambulances are not as openly available as in the US, Canada, or Europe. This presented a series of challenges, such as patient ownership and data duplication. We created a way to transfer patient ownership between EMTs in an offline, battery-light protocol, replicating how the internet works with Dynamic QR Codes.

(No longer active)

Civic Nation

https://civicnation.org/

Oversaw accessibility requirements and theme delivery.

Civic Nation is an association that compiles a series of initiatives from the Obama's. Civic Nation is the umbrella for programs that range from vote promotion to gender equality. As an NGO that promotes inclusion, and with a plan to grow the number of programs, they needed a simple way to provide legibility. We achieved this through a custom WordPress plugin that evaluates the initiative's color, and displays the font color with the highest contrast possible. All branding and design were handled by NUU Group.

Education

2022 - 2024

Master's Degree in Banking and Financial Markets

Anahuac University - Mexico

2009 - 2013

Bachelor's Degree in Business Administration

Tecnologico de Monterrey - Queretaro, Mexico

2012 - 2012

Exchange Program in Business Development

Ecole des Dirigeantes et Createurs D'Enterprise - Paris, France

Certifications

NOVEMBER 2020 - NOVEMBER 2022

Certified Scrum Product Owner (CSPO)

Scrum Alliance

OCTOBER 2016 - OCTOBER 2022

Certified Scrum Master

Scum Alliance

MAY 2012 - MAY 2013

Patent Pending for Random Authentication System for Security in Online Purchase Environments Patent – 61/776070

United States Patent and Trademark Office (USTPO)

Skills

Tools

Slack, Confluence, GitHub, Sketch, Marvel App, Zoom, Figma, Jira, InVision

Paradigms

Team Development, Agile, B2B2C, Agile Product Management, Agile Workflow, Business to Business to Consumer (B2B2C), Microservices, Scrum, Kanban

Industry Expertise

Banking & Finance

Other

Story Mapping, Software Development Management, Product Strategy, Team Management, Product Owner, Notion, ZenHub, Business Strategy, Product Management, User Journeys, User Flows, Scrum Product Owner, Minimum Viable Product (MVP), Scrum Master, SaaS Design, Enterprise SaaS, B2B, Release Management, Product Roadmaps, Competitor Analysis & Profiling, Certified ScrumMaster (CSM), Product Research, Business Analysis, Content Management Systems (CMS), B2B Product Management, Web Product Management, SaaS Product Marketing, Pricing Strategy, Business Development, Backlog Management, Agile Coaching, REST APIs, Lean UX, Lean Product Development, Backlog Grooming, UX Research, Product Launch, Event Storming, Agile Product Delivery, Cloud, Project Management, Compliance, Finance, Fintech

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