Sara Saab

London has one of the easiest-to-use transport ticketing systems in the world, and this is a testament to the hard work of technology visionaries at Transport for London. As a key part of the product team working on the Contactless payment system, I specified, backlogged, and road mapped work in such streams as end of day reconciliation and Night Tube functionality, RiverBus travel, smart, dynamic disruptions handling, automatic user forgiveness for accidental taps and missing taps, capping behavior, revenue inspection, and more. I was a key subject matter expert on this project and led a high-performing team comprised of senior to junior dev and test team members.

When I began my contract with Doctorlink, the team had a promising product concept validated through a six-month pilot. But they were new to product management, with no backlog, no roadmap, no product team, and no production system. Right away I got to work: I set up their first scrum board and began prioritizing blocker features that stood in the way of an MVP. We built reporting, safeguarding, migration tools, and GDPR and privacy features at a breakneck pace. Within a month, we had a live product. I spent the next 12 months scaling this product and owned their video consultation proposition as well as doing a detailed product discovery and putting forward a business case around online pharmacy ordering and fulfillment. By the time I rolled off the project, the product management team numbered 5, and Doctorlink's product was going from strength to strength, with 100,000 patients signed up to use the tool for digital triage across the majority of NHS primary care districts in England.