Product Leader2020 - PRESENTRakuten Mobile Japan
- Deployed the product lifecycle management process for various teams working on a diverse set of products at Rakuten Mobile.
- Launched an internal platform for Rakuten Mobile contact center to get better visibility of customer information to call center agents.
- Negotiated with technology companies for database solutions for the Rakuten group companies leading to a savings of US$5.5 million.
- Formulated the product portfolio, roadmap, product catalog for vRAN services and the launch phases for the Rakuten Communications Platform (RCP).
- Conceptualized and designed Marketplace for Rakuten Communications platform to connect telecom application & service customers with developers/providers. The platform is in stealth mode and expected to go live next week.
Assistant Vice President — New Products and Innovation2016 - 2020Reliance Jio Infocomm
- Developed the JioPOS Lite platform for the Jio Associate program. It helped Reliance Jio maintain business continuity during the COVID-19 lockdown. The app has over 1 million downloads and allows easy partner onboarding to sell digital recharges.
- Acquired nearly 6 million customers in six months through customized bulk deals for mobile connectivity and devices. Was responsible for design, solution and delivery of proposed solution to enterprise clients for bulk activations of SIM and devices.
- Conceptualized and launched the pre-booking-to-activation flow for JioPhone (the world's cheapest 4G device) for Jio and achieved 6.2 million pre-bookings in one day.
- Spearheaded multiple automation initiatives and improved the channel partner daily active count (DAU) by at least 25% directly impacting the company's revenue.
- Resolved planning, process, and technology constraints to produce and deliver 1 million Jio SIM cards per day to channel partners—meeting our 100 million acquisition goal.
General Manager — New Products and Innovation2013 - 2016Reliance Jio Infocomm
- Launched voice over LTE (VoLTE) and data services in India for Reliance Jio while supporting all device categories.
- Enabled customer support by implementing the “Trouble to Resolve” framework for mobility products while working with five cross-functional departments. Designed an integrated 360° view of the customer based on seven dimensions and 30+ parameters.
- Designed and delivered an end=to-end customer onboarding experience for VoLTE and LTE only smartphones.
- Delivered accurate and relevant customer communication on SMS/email channels across all ten Jio products and customer journeys.
Product Manager — Mobile Payments2010 - 2013Aircel Limited
- Delivered an open-wallet product using USSD (unstructured supplementary service data) and mobile web pages as an access mechanism for the Aircel Money business.
- Created an SMS-based innovative money transfer mechanism to increase the utility of Aircel money for subscribers as well as non-subscribers.
- Conducted market research to collect first-hand data on customers and market potential. These research findings helped businesses in seeking board approval for project funding.