Seth Glaze
Verified Expert in Product Management
Product Manager
Seth has 14 years of software product management experience, building solutions for telecommunication, healthcare, autonomous robotics, and music-streaming industries for companies worldwide. His user-guided approach incorporates Lean-Agile methodologies to build conversational experiences, SaaS platforms, 2-sided marketplaces, and mobile apps that draw upon artificial intelligence, machine learning, and social causes to move your customers to take action.
Project Highlights
Expertise
Work Experience
Product Development Consultant
User Guided
- Consulted clients on A/B testing, user research, product-market fit analysis, analytics for behavioral data validation, OKR development, go-to-market planning, roadmap prioritization, and portfolio management.
- Performed as the principal product manager for a major Wireless provider in the US. Led the scrum team to build out the core systems (billing, charging, data warehouse), network provisioning, and carrier services APIs.
- Spearheaded IT product management to launch MNO integration with the Retail Wireless platform, including integrations with T-Mobile and AT&T. networks.
- Led IT product management for the migration of several million customers onto the new operator platform. Responsibilities included technical API development, core system provisioning, and data migration.
- Oversaw the delivery of an industry-leading AI chatbot tool to recognize up to 90 different user intents based on 85 handcrafted parameters with eight times more intents than the industry average conversational solution.
- Developed and secured a provisional patent for a blockchain-powered ERM telemedicine platform focused on meeting the needs of international travelers.
- Built business, marketing, and process automation systems using internal tools, webhooks, and CRM integrations to help clients streamline sales and marketing efforts at every growth stage.
Founder and Head of Product
Mile High Drones
- Managed the overseas technical teams, platform integration, and business development for SMB and enterprise clients. In charge of company growth, product strategy, and software development for an aerial data services startup.
- Designed and developed software for aerial imagery editing and training of a machine learning model for anomaly detection for roof inspections.
- Developed the private and partner APIs, Client integration tools, and creation of inspection reports.
- Mentored product managers, product owners, and developers, instituting product management ceremonies, Agile best practices, refinement sessions, and stand-ups with the scrum team.
- Spearheaded company hiring, financials, contract negotiations, and ultimate management transition.
Head of Product
Major Music Streaming Service
- Launched the US B2C offer, which accounted for nearly 50% of subscriber growth within two years, and expanded the portfolio to include family and student offers, contributing almost 10% of market growth in 2017.
- Expanded the content offering to include non-music content like podcasts and live radio, accounting for 7% of monthly user engagement within 12 months.
- Led the presales technical evaluation and product integration for opportunities from Argentina to Canada, for media to full product integrations using a mobile/JavaScript SDK and APIs.
Senior Product Manager
Major US Telco
- Increased eCPM rates by 78% in 2013 for the mobile advertising platform through internal and external partner placement.
- Generated a 24% increase in YoY impressions in 2014 and increased conversion rates by 150% in 2013 for the mobile customer portal.
- Managed P&L with full product lifecycle responsibility, including roadmap evolution, requirements gathering, design and development, go-to-market execution, and user experience.
Product Manager
Major US Telco
- Increased web sales by $9.6 million and grew the channel's gross adds contribution by 49%.
- Developed and implemented a website sales funnel optimization strategy via an analytic and sale data analysis, resulting in an incremental of around $4 million in YoY revenue in 2010 and over 7%, approximately $6 million in revenue, from 2008-2010.
- Implemented retention efforts, resulting in a 17% reduction of the deactivation rates through merchandising efforts.
- Implemented sales and forecasting measures, promotions, and margin analysis comprising 20% or around around $5 million 2010 orders.
Project History
Business Automation for Drones
http://www.milehighdrones.comLed the design and development of project automation and anomaly detection software for a drone-services company.
Phase 2 involved solving the problem of analyzing and reporting on all the aerial imagery that they collected. We developed the software for aerial imagery editing and the training of a machine learning model for anomaly detection for roof inspections.
Operator Portal for Wireless MVNOs
Led the IT product management core systems teams in to deliver a MVNO operator portal.
Launch A New Music Streaming Offer
Adapted the global music streaming service with 14+ million MAU, in 180+ countries, across 80+ device integrations to the North, Central, and South American markets.
My team launched a B2C offer in the United States that accounted for nearly 50% of subscriber growth within two years. We also expanded the portfolio to include Family and Student offers, contributing almost 10% of market growth in 2017. As the head of product, I championed the content offering growth to include non-music content like podcasts and live radio, accounting for 7% of monthly user engagement within 12 months.
Blockchain Powered Telemedicine Platform
Led the design and development for a blockchain powered telemedicine platform.
Education
Master of Business Administration (MBA) Degree in Business Administration
University of Colorado - Denver, CO, United States
Bachelor of Arts Degree in Foreign Language and International Trade
Mississippi College - Clinton, MS, United States
Bachelor of Science Degree in Computing and Information Systems
Mississippi College - Clinton, MS, United States
Certifications
New Product Development Professional (NPDP)
PDMA | Product Development and Management Association
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