Shiva is available for hire
Hire ShivaShiva Ratna Sah
Verified Expert in Product Management
Product Manager
New York, NY, United States
Toptal member since June 5, 2024
Expertise
Bio
Shiva is a result-oriented technical product manager with 6+ years of experience overseeing product lifecycles, from conception to maintenance, within dynamic infrastructures of rapidly expanding enterprises. A fast and eager learner, he excels in attention to detail and adaptability to evolving project demands. Adept at navigating uncertain conditions, Shiva flourishes in fast-paced settings and is committed to learning new technologies to drive industry innovation.
Expertise
- APIs
- Agile Sprints
- Amazon Web Services (AWS)
- DevOps
- Jira
- REST APIs
- WebApp
- iOS
Work Experience
Senior Product Manager
2022 - PRESENT
Walmart
- Developed and deployed an advanced warehouse management system (WMS) for retail, targeting mobile and web app solutions, boosting distribution centers' logistics efficiency, and improving user experience.
- Drove a customer-centric approach to product development, utilizing user research, A/B testing, usability testing, and feedback loops to ensure alignment with customer needs.
- Implemented machine learning models to predict customer purchasing behavior, resulting in more accurate stock forecasts and a 10% decrease in unsold inventory.
- Spearheaded the creation and integration of a real-time inventory management API that harmonizes with physical store systems, optimizing stock levels and cutting excess inventory by 20%.
- Coordinated with UX/UI teams to overhaul the online shopping experience by introducing features like one-click checkout and personalized product recommendations.
- Increased mobile traffic by 30% and conversions by 22% by managing the end-to-end rollout of a new mobile-responsive website design.
- Headed the integration of RESTful APIs, improving the connectivity between the eCommerce platform and external services such as payment gateways and shipping providers.
- Coordinated the collaboration of a 50+ member multidisciplinary team through Agile and sprint planning sessions, aligning development with high-level strategic goals and customer-centric roadmaps.
- Oversaw the development of a secure and scalable API gateway to manage the efficient exchange of data between the eCommerce platform and mobile applications.
- Implemented and monitored key product metrics to track progress toward achieving product goals, maintaining transparent communication, and fine-tuning strategies based on analytical insights.
Senior Product Manager
2020 - 2021
SaveMunch
- Defined the scope of a minimum viable product (MVP) and strategized on an iterative process to achieve a final product vision.
- Identified stakeholders and facilitated discussions or workshops to elicit and understand stakeholder needs, requirements, and priorities.
- Oversaw the design and execution of a flexible API framework, streamlining real-time updates from local restaurants and grocery store inventories.
- Introduced A/B testing methodologies for SaveMunch's new features, optimizing product enhancements based on real-time user feedback and data-driven decisions.
- Fostered a culture of innovation within the team, facilitating quick experimentation and validation of concepts and prototypes with users and customers to achieve product-market fit.
- Defined a product vision by developing in-depth primary and tertiary user journeys, creating wireframes, running beta and pilot programs with early-stage products, and defining positive outcomes for QA and testing.
- Researched industry-standard key performance indicators (KPIs) for learning and social analytical dashboards and oversaw all product planning and execution throughout the product lifecycle.
- Transitioned to a microservices architecture, enhancing system resilience and scalability and enabling faster feature deployments.
- Participated as a member of cross-functional teams, fulfilled functional and non-functional requirements, maintained a prioritized backlog of features and user stories, and oversaw various sprint ceremonies.
- Partnered with prospective high-net-worth customers to build and maintain long-lasting customer relationships.
Lead Product Manager
2018 - 2020
Undue Medical Debt (previously RIP Medical Debt)
- Analyzed and defined product requirements, then engineered software solutions to locate individuals burdened by medical debts nationwide.
- Partnered with DevOps engineers and cloud architects to equip development teams with a comprehensive suite of DevOps ALM tools by heading the creation of optimal tooling and processes, resulting in a fully automated release management pipeline.
- Performed market research and defined end user and product requirements to support a vision and roadmap for targeted product releases.
- Collected and formatted the data required for established KPIs to ensure performance is measured against expected business outcomes.
- Executed marketing-related user acceptance testing for a multi-million-dollar medical debt reduction project and developed a training plan for the national marketing team.
- Drove strategic market research initiatives in the healthcare sector, developing user-centric requirements and a visionary roadmap for successive product releases, ensuring alignment with key industry trends and user expectations.
- Worked on the Salesforce.com project for end user testing and ensured the platform's alignment with healthcare insurance objectives, enhancing user engagement and experience.
- Evaluated statistical methods and procedures finance and sales teams used to obtain data to ensure validity, applicability, efficiency, and accuracy.
- Minimized manual involvement by imagining and implementing continuous improvements that created an operating environment, including developing new tools, dynamic monitoring, alerting, and automated self-healing and recovery.
- Oversaw the creation of user-centered software test plans to assess product functionality and features.
Agile Product Manager
2017 - 2018
Best Buy
- Identified product requirements and future enhancements through collaborative engagements to support product strategies.
- Collaborated with the engineering technology team and user interface designers to define detailed key product requirements and created highly collaborative cross-functional partnerships.
- Provided objective, practical, relevant ideas, insights, and advice as a trusted automation and tooling advisor for DevOps initiatives.
- Performed market research and created end user and product requirements to support a vision and roadmap for targeted product releases.
- Developed a product plan and delivered breakthrough experiences to market by working with technical and non-technical partners. Measured output, improved execution, and continuously delivered production expectations.
- Identified and resolved strategic issues proactively for assigned product areas that may impair the team's ability to meet strategic, financial, and technical goals.
- Enhanced key product catalog metrics, leveraging web analytics, customer loyalty insights, user feedback, research, and internal performance data to refine the customer experience and shape a persuasive, pertinent product vision.
- Modeled Agile principles by maintaining a groomed backlog and providing prioritization for the backlog.
- Constructed, prioritized, and approved user stories, integrating them into release plans while also ensuring that all documentation, reviews, quality standards, and change control protocols were adhered to.
- Ensured the product was aligned with company, stakeholder, and end user priorities to drive sales, improve efficiency, and improve customer satisfaction.
Project History
eCommerce App for Walmart
Spearheaded the design and development of features on walmart.com, catering to over 30 million monthly active users.
Walmart.com is a leading eCommerce platform for groceries and retail goods. I architected and implemented a sophisticated eCommerce solution tailored for retail, emphasizing mobile and web app integration and leveraging a microservices architecture to boost system dependability and user engagement, leading to a 7% improvement in logistics efficiency.
SaveMunch Mobile App
http://www.savemunch.comHeaded the development of the SaveMunch mobile app from the ideation to the first version, culminating in fundraising of over $2 million.
SaveMunch mobile app addresses healthcare and food waste solutions and allows local restaurants and grocery stores to sell surplus food at a discounted price.
I collaborated closely with customers and end users to gain a comprehensive understanding of their requirements and the critical tasks our products are expected to perform, ensuring substantial value delivery. I defined the MVP's scope and strategized on the iterative process to achieve the final product vision.
I collaborated closely with customers and end users to gain a comprehensive understanding of their requirements and the critical tasks our products are expected to perform, ensuring substantial value delivery. I defined the MVP's scope and strategized on the iterative process to achieve the final product vision.
Computer and Tablet Apps for Best Buy
Oversaw the computer and tablet app design and development within the Best Buy eCommerce platform, enhancing user experiences and inventory management.
Through collaborative engagements, I identified product requirements and future enhancements to support product strategies. After performing market research and defining end user and product requirements to support the vision and roadmap for targeted product releases, I measured and analyzed the impact of existing functionality. Identifying opportunities to innovate and improve has provided additional benefits to our customers. Finally, I built strong internal relationships with technology and development teams to strengthen implementation.
Skills
Tools
Jira, Microsoft Power BI, Tableau, Git, Figma, Confluence, Microsoft Web Services, Zoom
Industry Expertise
Sustainability, Energy
Paradigms
DevOps, Web Architecture, API Architecture
Platforms
Docker
Other
WebApp, Product Owner, Backlog Management, iOS, Android, REST APIs, SQL, SDKs, Agile Sprints, Selenium, Kubernetes, Python, Java 8, JavaScript, Flutter, Agile DevOps, Agile CRM, Mobile Web Services, APIs, Amazon Web Services (AWS), Enterprise Software, JSON API, UX Wireframes, Data Architecture, SQLite, Python 2, Jira Administrator, eCommerce, SAP Warehouse Management System (WMS), Mobile Apps, Mobile App Development
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