Stuart is available for hire
Hire StuartStuart Blaber
Verified Expert in Product Management
Product Manager
Pittsfield, NH, United States
Toptal member since February 4, 2025
Bio
Stuart is an experienced product manager with a strong background in business systems analysis and software development. He drives revenue growth, system integrations, and product improvements across various industries. Most recently, Stuart has focused on Salesforce migrations and implementations. He has worked on greenfield startups and established corporate entities in very Agile and Waterfall-heavy organizations and everything in between.
Project Highlights
New Implementation of Salesforce Sales Cloud
Implemented a greenfield Salesforce organization and data migration from SalesLogix and other data sources.
Release of 22 Insurance Products in Three Months
Managed a team of six to analyze, build, and release 22 products across five lines of business in three months, meeting the company's go-live date and allowing it to trade.
Release of Salesforce Service Cloud
Served as the product manager on the release of Salesforce Service Cloud for a team of 35+ service representatives, migrating from a Zendesk instance with 120,000 archived and 2,000 active tickets.
Expertise
- Business Requirements
- Data Analysis
- Functional Requirements
- IT Product Management
- Process Mapping
- Product Owner
- Salesforce
- User Acceptance Testing (UAT)
Work Experience
Technical Product Manager
2022 - PRESENT
Wasabi
- Collaborated cross-functionally with all teams in the lead-to-cash process to launch a greenfield implementation of Salesforce, which became the company's main transaction system, handling $100+ million in revenue in the year since launch.
- Implemented Salesforce Service Cloud, the case management system for a support team of 35+ migrated from Zendesk, which is currently handling 100,000 cases a year and growing quickly.
- Released a new customer signup portal that enabled the marketing team to understand customer metrics and behavior and take control of design, separate from the Salesforce team developer involvement.
- Enabled customers to view and manage their cases by implementing a support portal.
- Reduced overall cases raised in Service Cloud and time to resolution by implementing Salesforce agents, leveraging AI to help resolve common cases and help case times resolve faster by automating repetitive tasks for support reps.
Product Owner
2021 - 2022
Triverus
- Implemented a data lake to allow users to store and search drone artifacts, enabling the government client to have greater access to their artifact library and control security and auditing.
- Released a COVID-19 vaccination tracking system for a large local government client in a severely tight timescale.
- Provided guidelines for a large local government entity across 12 departments for their power platform strategy.
Product Manager
2019 - 2021
Indigo
- Increased the use of the Salesforce system from 40% to 90% by providing process and usability improvements.
- Collaborated with fulfillment and settlement teams to prioritize features, capture requirements, map them to stories, and manage the backlog and roadmap, helping the teams achieve a tenfold increase in productivity.
- Led the creation of standards for capturing business and system requirements for the product team. Created the company-wide standard for capturing workflow diagrams and sat on the steering committee.
Senior Business Analyst
2018 - 2019
The Mentor Network
- Released a census-taking tool for care homes in Salesforce. This reduced the resources required to take the census, gave the ability to report, and offered insights previously unknown. I provided business analysis and UAT.
- Released a Salesforce lightning website that allows care centers to take attendance. This reduced the resources required to take attendance, gave the ability to report, and offered insights previously unknown. I provided business analysis and UAT.
- Created a data cube to allow care centers to analyze the data they received from a new attendance capture website. I managed a vendor resource and a tester.
Busness Analyst
2017 - 2017
Carbonite
- Migrated several websites, web services, databases, and a CRM and was a part of a company acquisition.
- Analyzed and documented current state processes across national teams.
- Created and documented scripts for teams to use when performing user acceptance testing.
Busness Analyst
2017 - 2017
National Grid
- Documented how different teams onboard, manage, and process contracts and vendors.
- Analyzed vendors for contract and vendor management system.
- Updated a tool created in Excel to determine the success of projects using the Monte Carlo method.
Senior Business Analyst
2016 - 2016
Willis Towers Watson
- Documented gap analysis and current state processes on WTW Great Britain’s document generation (underwriting) process for 40+ teams, along with recommendations for improvement.
- Reviewed and documented best practice data management practices.
- Documented analysis with recommendations on which solution to progress: whether to improve the existing system or build a new one, I recommended improving the existing system, which would save millions and achieve the same goal.
Senior Business Analyst
2015 - 2015
Legal & General
- Produced a feasibility study for a new, large (and secret) project that was seen as revolutionizing L&G's household insurance offering.
- Led on more in-depth analysis with business teams to capture requirements.
- Spearheaded the web design analysis for the project and usability concerns from new technology (i.e., does designing for fewer clicks make sense with tablet technology?).
Busness Analyst
2014 - 2014
CNA
- Managed the lifecycle of 11 insurance products (Excel-based and integrated using SQL 2010 and VBA), along with their release and testing.
- Supported the 11 insurance products across Europe.
- Worked with the underwriters to document and define new and upcoming changes in products.
Senior Business Analyst | Product Owner
2011 - 2014
Policy Expert
- Integrated the leading trading platform with all main UK comparison websites, during which I was the center of communication between developers, testers, underwriters, marketing, and senior management. This significantly boosted sales.
- Released numerous products to the platform via different channels, like specialty insurance and major British underwriter's household products.
- Released numerous insurance platform improvements, like capping and collaring, renewals, mid-term amendments, and address point rating.
Lead Consultant
2011 - 2011
London Stock Exchange
- Captured processes (both current and future) for each sales team, performed data cleansing and migration, and defined the necessary data-sharing rules, enabling the sales teams at the London Stock Exchange to gain a unified view of their customers.
- Performed hands-on data cleaning using Salesforce, SQL, and Excel to extract and scrub the data.
- Migration of Exactly from one team's sales organization into the new Salesforce instance.
Busness Analyst
2010 - 2011
PowerPlace
- Served as the lead business analyst for a greenfield Salesforce implementation, spanning two main phases over 1.5 years. This project provided a sales team of 60 across four territories with valuable insights into their sales process.
- Re-engineered the renewals process and delegated authority process. This successful implementation earned me the 2010 award from the CEO for excellence in my team. Managed a tester for this project.
- Gathered and tested requirements for changes to the data warehouse. This gave teams better-quality data and allowed them to service customers better.
Head of Product Development
2006 - 2009
Iprism Underwriting Agency Ltd
- Headed the team that released products for the company’s main trading platform. Earned share options by releasing 22 products across five lines of business in three months, meeting the go-live date. This team developed well over 50 products.
- Led a 2-person test team, where I was responsible for defining the testing approach. The team handled all web-based testing across the company.
- Analyzed and aligned on features to be released for Go Live and subsequent updates. Delivered business training, provided management information (MI), and reported support to the sales partner team.
Project History
New Implementation of Salesforce Sales Cloud
Implemented a greenfield Salesforce organization and data migration from SalesLogix and other data sources.
A Salesforce CRM data migration from existing CRMs and other data sources into one system. I was responsible for capturing current and future processes for the six sales teams, cleansing and migrating data, defining the data sharing rules each team required, and migrating the compensation manager Xactly. This successful implementation allowed the sales teams to get one view of their customers while still allowing them to compete where customer information was sensitive.
Release of 22 Insurance Products in Three Months
Managed a team of six to analyze, build, and release 22 products across five lines of business in three months, meeting the company's go-live date and allowing it to trade.
Iprism Underwriting Agency Limited was the first company in the UK to launch direct-to-broker comparison commercial insurance, which also gave partners delegated authority. Ultimately, the team I managed developed and maintained 50+ products on the platform from all the main UK insurers.
Release of Salesforce Service Cloud
Served as the product manager on the release of Salesforce Service Cloud for a team of 35+ service representatives, migrating from a Zendesk instance with 120,000 archived and 2,000 active tickets.
I collaborated with the support team to determine which priorities to include in this time-sensitive project. I also managed the implementation roadmap and worked closely with the development and business teams and 3rd-party vendors handling the data migration.
Integration of an Insurance Platform with Main UK Comparison Websites
Increased the client's market exposure significantly and truly catapulted them toward success. They went from thousands of pounds of annual recurring revenue to earning millions.
For this project, I was the center of communication between developers, testers, underwriters, marketing, and senior management. I completed all the mapping activities between APIs and led the testing. After completing this a couple of times, I defined the process and trained someone to complete the rest of the comparison sites.
Certifications
MAY 2023 - PRESENT
Salesforce Certified Administrator (SCA)
Salesforce, Inc.
MARCH 2021 - MARCH 2025
Certified Scrum Product Owner (CSPO)
Scrum Alliance Inc.
Skills
Tools
Jira, Slack, Zoom
Paradigms
Testing, Agile, Scrum
Other
Product Owner, IT Product Management, Functional Requirements, Business Requirements, Process Mapping, Business Analysis, Salesforce Sales Cloud, Salesforce, Process Flows, Certified Salesforce Administrator, Data Analysis, Data Warehousing, User Acceptance Testing (UAT), Salesforce Reports, Salesforce Service Cloud, Insurance Broking, Data Mapping, Data Management, vendor analysis, Technical Product Management, Marketing, APIs, Excel VBA, Cost-benefit Analysis, Feasibility Studies, SQL
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