Director of Product Management
2017 - 2020Comcast- Directed broadband, WiFi, home, and voice product portfolios for Comcast West Division (about 10 million customers).
- Outperformed customer growth goals in the broadband portfolio for 2018 and 2019 by a 102% and 103% index respectively.
- Successfully launched 10 to 15 major products each year including the xFi suite of products and new broadband speed tiers—providing incremental revenue streams, product differentiation, and churn reduction to core broadband offering.
- Led teams to achieve a 29% improvement over baseline for the deployment of Gig Internet/DOCSIS 3.1.
- Launched Xfinity Flex - Comcast's new IP Video platform and streaming box resulting in about 1 million subscribers within 1 year.
- Hired and developed product managers to support professional and portfolio growth.
Director Deployment Efficiency
2011 - 2017Comcast- Directed the strategic and day-to-day operations of a multi-functional team that automated and improved engineering and technical deployments to more than 22M customers. Managed software development, KPIs and analytics, procurement, and process.
- Defined and executed strategy to achieve portfolio alignment, project governance, and automated analytics for over 8,500 annual projects across 130 team members.
- Developed and implemented 5 different applications to automate processes which facilitated a 22% total reduction in unit headcount over four years.
- Removed 31,000 hours of labor effort and reduced associated headcount by 7.5% in 2015 by spearheading the launch of a new program and work management software across 200+ employees.
- Achieved a 90% interval improvement (2 weeks to 1 day) in the engineering design process for IP Video services by developing and implementing a new design and workflow management application.
- Cut aged inventory by 64% and cut procurement processing times by 67% while managing up to $330 million in capital annually.
Strategic Planning Manager
2009 - 2011Comcast- Managed the voice engineering project portfolio with responsibility for all strategic planning, program management, process engineering, and product launch initiatives for the Comcast Voice Network.
- Accountable for an $80 million engineering portfolio encompassing all strategic planning, project management, process engineering, and product launch initiatives for the Comcast Voice network.
- Reduced expenses by $2.5 million by managing the conversion of 9.4 million customers from a legacy 911 network to an enhanced 911 network with zero customer impact.
- Migrated 9.8 million customers from a legacy soft switch platform to a new $200 million IMS-based architecture.
- Utilized Six Sigma tools and workshops between major departments to develop a “Consensus State” lifecycle documentation that resolved process defects within Comcast’s national engineering organizations.
Professional Services Manager
2009 - 200942U/DirectNet- Managed business development, client relationship management, and execution for the sale and implementation of energy-efficient data center solutions.
- Owned full responsibility for strategic development and launch of the professional services infrastructure including all project management, business process development, and key performance indicators.
- Launched the CalTech Data Center as well as the Xcel Energy Rebate partnership to drive data centers to more energy-efficient solutions.
Project Director
2007 - 2008Aimco- Led teams of project managers to successfully execute complex programs for one of the nation’s largest REITs (real estate investment trust) covering 1,000+ nationally dispersed apartment communities, 250,000 residents, and revenue of $1.8 billion.
- Acted as a catalyst for change by developing and executing project plans, risk management plans, communications, training, and process optimizations to ensure organizational adoption.
- Reduced expenses by $1.5 million in one year by leading a team of executives and operational managers to successfully re-engineer a 250 seat customer support call center operation.
Tiffany DeBolt
Product Manager in San Diego, United States
Member since July 16, 2020
Tiffany has spent 15 years launching critical, highly technical, and complex initiatives. Her experience is in both B2C and B2B and across software, hardware, telecom, real estate, data centers, and professional sports, among others. Tiffany has a deep background in product, project, and process management and can rapidly synthesize new information on new products and technologies. Her broad and deep expertise allows her to plug into any project for immediate impact and rapid results.
Tiffany is now available for hire
Project Highlights
- Led the launch of Xfinity Flex for Comcast West Division.
- Led the launch and all go-to-market for xFinity xFi (and the xFi product suite) in the Comcast West Division.
- Customized and launched Workfront, a workflow management application, to a 200+ person organization.
Expertise
- Agile Product Management
- Broadband
- Communication
- Go-to-market Plans
- People Management
- Product Lifecycle Management (PLM)
- Product Management
- Project Management
Select Certifications
- Udemy
- Project Management Institute
Employment
Project History
- Xfinity FlexLed the launch of Xfinity Flex for Comcast West Division.
Xfinity Flex is a new platform for integrating and showcasing on-demand and streaming video apps. This launch also included deploying the new Flex box which is Comcast's IP Video platform—similar to Roku or AppleTV
- xFinity xFiLed the launch and all go-to-market for xFinity xFi (and the xFi product suite) in the Comcast West Division.
xFi is Comcast's broadband brand. This included a mobile cloud-based network management app, xFi pods which are a mesh extender product, and xFi advantage which included advanced security for broadband customers.
- Workfront Implementation - SaaSCustomized and launched Workfront, a workflow management application, to a 200+ person organization.
Workfront is a SaaS workflow management application that allows for improved transparency and automation of complex workflows. Implementing Workfront allowed us to track and manage over 8,500 annual projects that impacted over $330 million in capital spend.
Education
- Bachelor of Business Administration Degree in Business1994 - 1998College of William and Mary - Williamsburg, VA
Certifications
- Scrum Product OwnerJUNE 2020 - PRESENTUdemy
- PMP - Project Management ProfessionalSEPTEMBER 2004 - SEPTEMBER 2020Project Management Institute
- Six SigmaAUGUST 2004 - PRESENTCox Communications
