Tom Coombs

As Co-founder and Head of Product, I played numerous roles in building the company and the loan origination system.

• Led the product to create a loan underwriting and origination system from the ground up.
• Created strategies for handling data from multiple sources for underwriting decisions.
• Handled requirements for regulatory compliance, e.g., the Truth in Lending Act and the US state-by-state legislation requirements.
• Created workflow processes and sourced tools for design and product management functions.
• Built a product management automation tool akin to a front-end testing tool (using Selenium and Ruby).

Zuman is a people operations outsourcing company supporting mid-sized companies with their people operations functions. Their mission is to supply a high-end level of service. The apps needed to honor that.

I led a team of UX and visual designers to deliver the design for this iOS/Android app from scratch. The product had to handle several interactions involving high data density. We created some innovative solutions to address these.

The platform used a suite of tools (Python, Selenium, SQL, RedShift, Google Sheets, and Tableau) to extract data from various source APIs and websites, then deliver via data pathways to RedShift. The final dashboard presentation of data to the lending operations team was done in Tableau and Google Sheets and delivered in Slack.

Managed the roadmap and feature development for the acquisition funnel, encompassing paid media, WordPress and React landing pages, lead scoring, and Salesforce CRM integration. Handled the strategy for the implementation of the Blueshift CDP.

Ayr retails across multiple states under multiple consumer-facing brands. I worked on extending the common eCommerce platform, including implementing A/B testing, embedded user feedback, delivery trials, and mobile offerings.

Opodo launched its hotel aggregation product across all its European sites. As a product manager for the relaunch project, I addressed the overall build and specific resolutions for critical challenges. It included resolving UX issues derived from heterogeneous listing content and handling the complexity surrounding the amendment to single products in discount bundle bookings.

UNSW business school had piloted a learning management system and was planning a rebuild and a rollout. This project was to assess all the learnings from the pilot and plan the rebuild phase of the project.