Upendra Sharma

WORK DONE
• Improved Loan Application Experience: Oversaw the creation of a mobile application that made it possible for clients to apply for loans conveniently from the comfort of their own homes, doing away with the necessity for in-person presence.
• Increased User Engagement: In just one quarter, DAU increased from 3% to 7% thanks to the conceptualization and implementation of features like interactive push notifications, gamification, and flight booking.
• Enabled Strategic Cross Selling: Developed features for the app that allows EMI payments to be made directly through the app and display customized loan products based on credit history.
• Innovated Customer Centricity: To improve lead management and user experience, features like prospects login were introduced after field trips were conducted to identify sales agents' pain points.
• Balanced Tactical and Strategic Roles: Implemented tactical solutions to provide user-friendly features while driving the product vision by coordinating the roadmap with corporate goals.
• More Prospects for Revenue: increased customer acquisition and retention by promoting cross-sell offerings through the use of app engagement.

I envisioned a digital solution to improve the experience of agents managing health, car, and life insurance products after realizing the inefficiencies of Excel-based procedures for creating insurance quotations.

A strong quotation app was required to preserve market relevance and operational agility after a competitive gap was noticed as competitors used customized software. The MVP version was quickly approved by the steering committee after a business case that emphasized the app's strategic importance was developed and presented to them.

Two prototypes were created and presented, with a focus on usability and responsiveness. The more user-friendly design was chosen to satisfy user expectations. In order to ensure alignment with business objectives, I supported the development process and worked with cross-functional teams to create MVP features. Within four months, the initial version of the Quotation App was delivered, allowing agents to create quotes instantly, increasing their productivity and decreasing their reliance on business processes.

I facilitated stakeholder discovery workshops to pinpoint user requirements and major pain points, guaranteeing that the product successfully addressed important issues.

A thorough competitor analysis was conducted to identify market gaps and establish the product's unique selling proposition (USP). I prioritized features and created a well-rounded MVP version that met user expectations by utilizing the Kano model and competitor information. I implemented the MVP successfully in six months and received a remarkable 98% customer satisfaction (CSAT) rating.

I produced a solution that ensured market distinction and high customer engagement by striking a balance between functionality and user experience. I worked together with cross-functional teams to achieve deadlines and expedite the development process without sacrificing quality.

I started out as a business analyst, collecting and evaluating requirements to establish the parameters of the claims module of the main insurance platform. I assumed complete responsibility for the product backlog and made sure it matched stakeholder expectations after moving into the position of product owner.

I successfully supplied several new features and improvements for the claims module, earning a flawless 100% customer satisfaction (CSAT) rating. I helped prioritize and improve backlog items to optimize value delivery while upholding high standards of quality. To guarantee the prompt and effective deployment of product upgrades and features, I worked with cross-functional teams.

When tasked with revamping our event-driven data pipeline, I uncovered the challenges of the existing system—slow, inefficient, and plagued by bugs. My journey began by delving into the current process, engaging with the data services team to identify pain points and understand the nuances of delivering crucial data to audit teams. Through workshops and collaboration, I mapped out a comprehensive sprint roadmap focused on delivering impactful features.

This roadmap addressed core inefficiencies and introduced robust pre-processors to handle diverse file types, including Emails, XML, JSON, and EDI files, ensuring seamless data flow into final tables. The result? The new pipeline processes over 100,000 files daily for 200 clients, 75% of which are Fortune 500 companies, transforming reliability and efficiency into a competitive advantage.

As the product manager for the Panoptic project, I spearheaded efforts to transform a complex audit application into a more efficient, user-centric solution. By collaborating with UX, Engineering, and Business teams, we enhanced key features, resulting in a 2x increase in client onboarding rates.

I led the development of a time-saving email feature that reduced manual effort for auditors, eliminating the need for third-party tools. Additionally, I worked closely with engineering to introduce a scalable rule engine, streamlining the audit process and improving operational efficiency.

Through user interviews, I gathered insights to define product requirements, ensuring the features aligned with client needs. I also enabled vendor access to facilitate faster claim approvals, enhancing collaboration.

By aligning the product roadmap with strategic goals, I helped deliver a solution that not only met user needs but also drove long-term value for the business.

WORK DONE
• Oversaw SaaS Product Development: Developed and introduced an AI-powered overpayment detection solution for accounts payable, which helps clients avoid creating duplicate invoices and saves them an average of $10 million a year.
• Provided Strategic Domain Expertise: Designed a solution that matched the company's "technology-first" strategic goals by utilizing more than four years of Source-to-Pay domain knowledge.
• Implemented a Quick Go-to-Market Strategy: From conception to market launch, the overpayment detection system was delivered in three months, guaranteeing alignment with customer requirements and corporate goals.
• AI-Powered Efficiency: Developed and put into use sophisticated algorithms to detect duplicate payments, greatly improving operational effectiveness and financial accuracy.
• Enabled SaaS: The overpayment tool was positioned as a SaaS offering, allowing for scalable client uptake and generating a steady flow of income for the company.
• Collaborated Cross-functionally: To ensure a smooth integration into current systems, I worked closely with the engineering, data science, and finance teams during the product's development and validation.