Valerie Moore, Product Manager in Washington, United States
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Valerie Moore

Verified Expert  in Product Management

Product Manager

Washington, United States

Toptal member since August 9, 2022

Expertise
Agile Product ManagementVirtual Product ManagementData Product Management
Bio

Valerie is an experienced product owner who loves figuring out the why. She has extensive experience in delivering results in a fast-paced and challenging environment. The relationships-first approach has helped her collaborate successfully with co-workers around the globe, despite the distance.

Expertise

  • Business Analysis
  • Cross-functional Collaboration
  • Data Analysis
  • Jira
  • Microsoft Excel
  • Product Management
  • Research
  • User Requirements

Work Experience

Manager

2016 - 2021
The Carlyle Group
  • Owned the planning, ideation, execution, and launch of data infrastructure and integrations for a new CRM platform, ensuring data integrity between highly integrated products and resulting in a 77% yearly fundraising increase.
  • Conceived, researched, defined, and built a new product to capture bank fees for a capital market business, significantly reducing fees paid to banks.
  • Collaborated with executive, marketing, sales, legal, operation, engineering, and other product teams to identify business opportunities, develop specifications, address dependencies, and prioritize efforts for new and existing products.

Project History

Investor Virtual Event Playbacks

Developed and launched a feature for providing 130,000 users with event replay materials through a one-click solution.

The Carlyle Group is the world's second-largest private equity firm. With the move to digital events during COVID-19 lockdowns, we needed a secure way to provide investors with video and audio playbacks and supplemental materials. I developed an internal tool to access these materials with one click.

Automated Case Triaging

Led product development, including research, roadmap, design, and development, for automated case triaging, reducing response times by 50%.

The Carlyle Group aims to provide white-glove service to its investors. To strengthen its ability to serve its investors in a timely manner, I conducted data analysis and research on investor behavior to understand their needs. Also, I developed requirements for a technical solution to automatically identify high-priority inquiries and help back-office staff prioritize their work.

Enterprise Integrations

Launched data infrastructure and integrations for a new CRM platform, ensuring data integrity between highly integrated products and resulting in a 77% yearly fundraising increase.

I owned the planning, ideation, execution, and launch of the new integration platform, complying with enterprise standards. Through user interviews, data analysis, and market research, I created requirements and worked with engineers around technical limitations.

Education

2003 - 2007

Master of Arts Degree in International Relations and Social Anthropology

University of St Andrews - St Andrews, Scotland, United Kingdom

Certifications

MARCH 2021 - PRESENT

Certified Scrum Product Owner (CSPO)

Scrum Alliance

AUGUST 2018 - PRESENT

Salesforce Administrator

Salesforce

FEBRUARY 2018 - PRESENT

Certified Scrum Master

Scrum Alliance

JANUARY 2008 - PRESENT

Microsoft Office Specialist Expert – Excel

Microsoft

Skills

Tools

Jira, Confluence, Slack, ETL

Paradigms

Agile, E2E Testing, Scrum

Other

Business Analysis, Microsoft Excel, User Requirements, Research, Cross-functional Collaboration, Microsoft Teams, Data Analysis, Salesforce, Product Management, Microsoft Office, Private Equity, Product Roadmaps, System Integration, SQL, Project Management, Google Drive, WordPress, REST APIs, Wireframing, User Stories, Developer Relations, Product Thinking, Feature Prioritization, Web, Customer Service, CRM Systems, Business Process Analysis, Data Product Manager, Financial Systems, Salesforce Sales Cloud, Investor Relations

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