Vijay Magdum
Verified Expert in Product Management
Product Manager
London, United Kingdom
Toptal member since April 30, 2021
Vijay is an entrepreneurial and highly dynamic professional with leading expertise in product management and delivery of innovative digital solutions, utilizing major Agile frameworks including Scrum, LeSS, SAFe, and Nexus. He has experience in ideation and execution of product changes driving growth, analyzing metrics that inform the success of innovation, identifying customer needs via user feedback reporting, and promoting high retention experiences.
Project Highlights
Expertise
- Agile Coaching
- Agile Product Management
- Business Analysis
- Content Strategy
- Digital Analysis
- Digital Strategy
- Product Management
Work Experience
Product Manager | Vice President
JPMorgan Chase
- Launched a new product in the UK that was marked in greenfield banking.
- Worked at a digital greenfield bank in the UK, focusing on launching new banking products.
- Led the end-to-end product development of unsecured lending products.
Lead Digital Analyst (Banking 2.0 — HSBC)
Capgemini
- Collaborated with senior executives to define product scope, MVP, and analytics metrics to measure the success of the product for five countries.
- Trained and mentored a team of digital analysts on best practices, Agile ways of working, product management, and best practices of being an Agile business analyst.
- Led the discovery workshops for key strategic markets of the bank to define the product roadmap, product scope, and worked with the scrum team as the scrum product owner to deliver the potential, shippable product.
- Defined the best customer experience using lead UI/UX and design thinking, working with multiple senior business and technical SMEs, and deriving maximum synergy out of the team.
Lead Product Analyst (Global Head Team — HSBC)
Capgemini
- Provided leadership for a high-performance team of digital analysts for the launch of new products, including installment lending, credit limit increase, balance transfer, and digital credit score globally.
- Managed the introduction of installment lending products to two major markets, including Singapore and Malaysia, resulting in an $85 million installment booking in Malaysia and a 50% increase in installment bookings in Singapore.
- Directed the analysis team to launch four key products for six major markets — Malaysia, India, UK, Hong Kong, UAE, and the USA, focusing on delivering a consistent experience across markets for digital channels.
- Led the development and implementation of an API as a product strategy with key objectives of channel-agnostic, reusable, futuristic, and open APIs.
- Chaired requirement workshops from API lenses, defining functional process flow for the product and user stories from API lens.
- Minimized cost and efforts of FTEs by maximizing the reuse and eliminating waste, initiating the factory model to inculcate best product management practices in the domain.
- Developed an agreed set of priorities and backlog, ensuring the delivery team fully understands the backlog of work.
- Organized regular coaching, training, and mentorship for digital analysts on business analysis and Agile methodology.
Lead Product Analyst (HSBC)
Capgemini
- Led the paper-free bank program's products to deliver innovative digital solutions to end users, including cost reduction and seamless customer experience across channels. Focused on reducing the overall cost of operations.
- Saved $4.5 million YoY and enhanced the user experience, assessing e-statements for USA mobile banking customers.
- Produced detailed product backlog and organized product discovery workshops for different digital products, such as updating the contact details (Canada), my documents (USA), and e-statements on mobile (India).
- Delivered user stories into the potentially shippable product, collaborating effectively with cross-functional development teams.
Senior Business Analyst (Aviva)
Capgemini
- Oversaw a strategic project for the development of a website for intermediaries such as brokers, advisers, and health points to deliver an excellent user experience.
- Served as the product owner for the cross-functional teams in the Nexus model to launch the product. Disciplined DevOps strategy and continuous development with Nexus.
- Set up website component functionality and strategy, SEO, and integration with Adobe Analytics engine, as AEM SME and Business Analyst.
- Partnered with experience designers, SMEs, and architects to produce minimum viable product (MVP) for the website, leading product discovery workshops.
- Formulated and implemented Adobe Analytics tag management strategy to measure the performance of the website.
Scrum Team Product Owner (HSBC)
Capgemini
- Steered the release of two major products for the UK market – reporting lost or stolen cards and blocking and unblocking your card. Implemented a tool to measure team satisfaction, supported the product discovery workshop, and defined the MVP.
- Achieved cost savings of $3.5 million YoY for three years and seamless customer experience, initiating Agile best practices in the program.
- Engaged effectively with digital and business stakeholders, setting the strategy for the relevant product area to help deliver against the vision and strategy.
Management Trainee
Capgemini
- Provided consultations for top banking clients over strategic solutions on smart banking and IoT-based insurance in collaboration with senior management.
- Developed a strategic document for banking and insurance vision in 2020 to baseline digital experience strategy for banking clients and shape the domain strategy towards banking and insurance solutions.
- Acquired banking domain knowledge, Agile product owner, and business analysis skillsets. Selected as the product owner for global banking clients.
Project History
Aviva Connect | Website Development on AEM
https://connect.avivab2b.co.uk/adviser/Oversaw a strategic project to develop a website for intermediaries such as brokers, advisers, and health points to deliver an excellent user experience.
Report Lost or Stolen Cards and Temporarily Block or Unblock Cards | HSBC Mobile App
Enabled users to report lost or stolen cards and temporarily block or unblock cards using our mobile app, using just a few clicks.
This increased the risk exposure for fraudulent activities in case of lost or stolen credit and debit cards, reduced customer experience quality, and increased cost to the business. This product was very innovative for the bank and enhanced customer experience multifold.
Coach | Agile Beyond Boundary
https://www.youtube.com/channel/UCldeLfKr-KZe5xDebiqa7hgStarted a platform to coach and train people for free with the vision to make the knowledge of Agile accessible to everyone.
Education
Master's Degree in Business Administration (MBA)
Indian Institute of Management Indore - Indore, India
Bachelor's Degree in Electrical and Electronics Engineering
Visvesvaraya National Institute Of Technology - Nagpur, India
Certifications
Digital Product Management Specialization
University of Virginia | via Coursera
Certified AWS Cloud Practitioner
Amazon Web Services
Customer-led Change — Design Thinking
Stanford University
Enterprise Design Thinking Practitioner
IBM
Certified SAFe 5.0 Agilist
Scaled Agile, Inc.
Professional Scrum Product Owner I (PSPO I)
Scrum.org
IBM Blockchain Essentials
IBM
Adobe Certified AEM Business Practitioner
Adobe
Certified Scrum Product Owner (CSPO)
Scrum Alliance, Inc.
Certified Six Sigma Green Belt
International Six Sigma Institute
Skills
Tools
Zoom, Slack, Adobe Experience Manager (AEM)
Paradigms
Agile Product Management, Scrum, Agile, Design Thinking, Six Sigma
Industry Expertise
Lean Six Sigma
Platforms
Blockchain
Other
Business Analysis, Product Management, Agile Coaching, Digital Analysis, Digital Strategy, Scrum Product Owner, Product Owner, Scaled Agile Framework (SAFe), Customer Experience, Electrical Engineering, Content Strategy, Digital Content Management (DCM), General Management, Microsoft Office, Lean, Request for Proposal (RFP), Sales, Negotiation, Presentations, Production, Hyperledger, Content Management, Strategy, Finance, Technology, API Management, Cloud, Amazon Web Services (AWS), Amazon EC2, New Product Rollout, New Product Development, Credit Cards, Lending, Loans & Lending
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