Zach L. Turner
Verified Expert in Product Management
Product Manager
Kansas City, KS, United States
Toptal member since April 8, 2021
Zach is a well-rounded product manager with over a decade of experience across various industries, systems, and project methodologies. Thanks to his accounting background, Zach's learned both the business and tech side of each company he's engaged with. He's experienced in Oracle Financials, Oracle Order Management, Oracle Transportation Management, eCommerce, web development, and various homegrown apps. Zach is also a fast learner and works well independently and with a team.
Project Highlights
Expertise
- Accounting
- Analysis
- Business Analysis
- Jira
- Microsoft Office
- Project Management
- User Requirements
- eCommerce
Work Experience
Product Manager
Stanley Black & Decker - Main
- Created and managed four eCommerce platforms using Shopify from ideation to launch. Included discovery, story creation, development management, launch, and post-launch management.
- Created Confluence knowledge base pages for the Shopify foundations projects to help standing up new Shopify sites much easier.
- Handled first-level support for all Shopify-related issues.
Product Manager
VMLY&R
- Worked with the design and development team to create a testing website for our pharmaceutical client.
- Trained customer service representatives to manage the back-end operations of the new testing website.
- Launched websites across several countries for a new product line for our pharmaceutical company.
Product Manager
AMC Entertainment
- Spearheaded an effort to update several applications from Cobalt to .NET.
- Worked with a team to create a machine learning platform to suggest movies and snacks to customers as well as predict which movie theatre locations would pass or fail future inspections and need additional attention when creating our schedule.
- Led a team to create an internal application to forecast the revenue each new movie release would make.
- Played a key role in moving the IT department from Waterfall to Agile.
Product Manager
Garmin
- Spearheaded an effort to create a guest checkout experience for an eCommerce site.
- Managed third-party payment processing for the US, Nordic, EU, and Mexican webstores.
- Tested JSON APIs for new projects associated with the eCommerce site.
- Led the Center of Excellence group where BAs worked to improve processes and share best practices.
Business Analyst | Product Manager
H&R Block
- Worked with a team to create new in-office tax software for over 10,000 tax professionals.
- Spearheaded the effort to change a core functionality to allow for more simple production deployments.
- Worked as a tax professional to better understand the user experience.
- Mentored new graduate business analysts to teach them about the company culture, requirements gathering, story pointing, and research.
Business Analyst
Flint Hills Resources
- Led the effort to create a product catalog in Maximo for all of the equipment ordered across nine chemical plants and refineries.
- Worked with the team to implement Oracle E-Business Suite and Oracle Transportation Management.
- Spearheaded the effort to convert over 100 procurement vendors to use SAP Ariba for invoice submission.
- Supervised co-ops/interns in the procurement group; including writing performance reviews, assigning projects and tasks, and career development.
- Taught Microsoft Access classes to improve the analytical skills of my peers.
- Created a reporting platform using Noetix and Microsoft Access.
- Developed and implemented a training program for over 3,000 users across 37 sites in the US around the purchase-to-pay system and processes.
- Worked with vendors to create punchout catalogs within Maximo in order to improve the procurement process.
- Developed a training website for Maximo, Ariba, and SharePoint users using the Oracle User Productivity Kit.
Project History
IDPPID Testing Website
https://idppid.com/Led teams in the design and creation of a new testing website to allow veterinarians to submit PPID tests to our pharmaceutical client.
• Worked with the regulatory group to validate all statements made in the design.
• Created stories for third-party developers to create the website.
• Completed UAT with our client.
• Launched the site into production.
• Trained the customer service staff to support the back-end functions of the site.
Implementation of Oracle Order Management and Transportation Management
Worked as the lead business analyst to implement Oracle Order Management and Transportation Management for our company; also created an online training platform and trained over 50 users to use the product.
• Created reporting for business in Microsoft Access.
• Built an online training platform to foster adoption.
• Trained users at chemical plants to interact with the new system.
• Worked with team on first-level support once the product was in production.
Build of New In-office Tax Software
Worked with a team to create new in-office tax software for over 10,000 tax professionals.
• Led a team to change the project core in order to allow for easier production deployments.
• Worked as a tax professional to better understand the user experience.
• Led efforts to integrate tax software with other internal applications.
Creation and Management of a Shopify eCommerce Store
https://www.kcklegends.com/Created and managed an eCommerce store on the Shopify platform selling Kansas City, KS life style branded clothing.
• Managed inventory items.
• Integrated third-party applications to mass discount products and retarget customers.
• Integrated with Printful to manage print-on-demand items.
• Created reports to help make business decisions.
• Integrated with Instagram and Facebook to better manage online marketing.
• Integrated with Affirm and Amazon Pay to give customers more payment options.
Education
Bachelor's Degree in Accounting
University of Kansas - Lawrence, KS, United States
Certifications
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Skills
Tools
Slack, Confluence, Jira, Microsoft Access
Paradigms
Scrum, Agile Project Management, Application Lifecycle Management (ALM)
Platforms
Enterprise Resource Planning (ERP), Drupal 7, SharePoint, Shopify, Magento 2
Industry Expertise
Taxation
Other
Microsoft Office, Accounting, User Requirements, Business Analysis, Product Owner, Process Flows, Integration, Business Requirements, Business Acceptance Testing, Backlog Management, Data Analytics, Microsoft Teams, Design Requirements, Project Management, Risk Management, eCommerce, Scrum Master, User Experience (UX), Analytics, Analysis, Product Management, Business Intelligence (BI), Smartsheet, Content Management, SQL, Azure SQL, Machine Learning, IT Product Management, Payment Gateways, JSON API, Tax Systems, Training, Excel VBA, PL/SQL, User Acceptance Testing (UAT), Product Ownership, Quality Assurance (QA), Lean, eCommerce UI, Artificial Intelligence (AI)
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