Toptal project managers are expected to perform with extreme professionalism at all times. Our clients expect to be working with elite project managers, and like our clients, we do not tolerate subpar work or poor communication for any reason.
Project managers will rapidly learn and adapt to the client’s working environment, including understanding their specific role and the client’s work style. The trial period will be as productive and efficient as possible.
Project managers will be available during the client’s preferred hours to meet and work as live, remote team members. This may require lifestyle adjustments as dictated by client needs and time zone.
Toptal project managers are live, remote additions to on-site teams, and are expected to be highly accountable and to respond to clients rapidly. Project managers will always be mindful of all client communications and will respond via the client’s preferred channel (email, Skype, etc.).
Project managers will establish and maintain a consistent workflow, and will give advance notice if unable to work on a given day. Reliability in work and communication must be proven every day.
Project managers will update clients regularly on work progress, issues, solutions, and outputs. Clients should never have to ask for status updates. Toptal project managers should actively identify and offer to do additional work if they get ahead. It is the project manager’s duty to contribute wherever possible and to keep the client up-to-date and informed on every aspect of their work.
Project managers must speak and write in clear and concise English that has been double checked for typos so that all clients feel comfortable collaborating with and delegating work to them.
Toptal project managers will take a passionate interest in accelerating the delivery of a client’s business priorities and product development. Project managers will collect required information and complete all work with maximum efficiency.
While Toptal project managers will take both speed and quality into consideration, they will never make compromises on the quality of their work for the sake of speed or anything else. Project managers are expected to act, think, and contribute like a core member of the client’s team.
Toptal project managers are expected to continually improve their skills by:
- Taking advantage of Toptal’s educational and professional development resources.
- Collaborating with other Toptalers to solve problems that arise on the job, but never revealing confidential information.
- Building and maintaining an up-to-date suite of tools and equipment.
- Completing supplementary reading materials, attending workshops, etc.
Because we set such a high bar for our professionals, we incentivize them to exceed it.