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Ajay A. Joshi

Ajay A. Joshi

Vadodara, Gujarat, India
Member since September 12, 2016
Ajay has over two decades of global experience in IT operations—developing and delivering programs and projects for multinational corporations such as General Electric (GE) and Citi and small and midsize organizations. Besides possessing a wealth of hands-on experience, Ajay's expertise is in building and managing high-performing IT teams that deliver business value by developing world-class applications.
Ajay is now available for hire
Project Highlights
Expertise
  • Business Requirements
  • IT Project Management
  • Jira
  • Project Delivery
  • Project Management Office (PMO)
  • Project Planning
  • Scrum
Education
Select Certifications
Employment
  • Founder | Enterprise Application Selection Expert
    2009 - PRESENT
    ERP Consultants India
    • Recommended enterprise resource planning (ERP) and customer-relationship management (CRM) solutions to multiple clients.
    • Helped set up the project management office (PMO) for an environmental agency.
    • Created an international growth roadmap for multiple IT companies.
    • Managed the sales for an ITES client.
    • Oversaw a complex ERP implementation for an organization with a pan-India presence.
  • Vice President of Operations and Delivery
    2014 - 2018
    Rishabh Software Pvt Ltd
    • Grew the team 50% year over year (YOY) for three years in a row.
    • Spearheaded the company's transition to Agile.
    • Grew a corporate account by over 200%.
    • Aligned the learning and organization development (L&OD) to meet organizational goals; the earlier L&OD was activity based and not result-oriented.
    • Helped increase the billing rate by increasing the productivity and quality of the service being offered.
    • Led the transition to consultative approach regarding client interactions which resulted in increased work and rates from multiple clients.
  • Project Manager
    2006 - 2008
    Citi
    • Acted as the development project manager for a USD $200 million software application which was used by over 11,000 call center associates globally.
    • Oversaw the development of a customer-reconciliation project across multiple lines of business (LOBs).
  • IT Director
    2001 - 2006
    Porteum, Inc.
    • Led the IT for US and India operations.
    • Led the development of an application for the department of vital records; it was meant to facilitate the maintenance and issuance of various certificates.
    • Helped conceptualize an application to collate and utilize building information extracted from drawings.
  • Senior Project Manager
    1996 - 2001
    General Electric (GE) Industrial Systems
    • Led the development of a suite of applications to support a Six Sigma initiative.
    • Led the development of automated dashboard creation for key customers using information from data warehouses.
    • Managed a Clarify CRM implementation for three call centers located in the US and the UK.
  • Developer
    1994 - 1996
    Computer Horizons
    • Worked on a product re-engineering project for Navistar International.
  • Programmer
    1991 - 1994
    Patni Computer Systems
    • Developed Byte Editor with the C programming language.
    • Automated the pricing book for GE Motors.
Project History
  • Automated Customer Dashboards
    Helped generate $5 million in revenue from returning GE customers who could now review performance data.

    I developed a BI-based automated dashboarding application for key customers which allowed them to track GE's performance for key matrices. Special data marts were also created to fulfill application needs.

  • Book a Hostess for Your Exhibition Stall
    Consulted with the owner of a site in building a platform which was unique and could be used easily by the customers.

    Bookmyhostess.com is a platform for the online booking of exhibition staff, hostesses, models, and promoters. The motivation for the creation of this website is to make an innovative platform and a user-friendly application that made it easier and faster to book hostesses, promoters, and models. The platform has a full workflow including getting approval as a hostess as well as one for the customers.

  • One View | Chordiant Implementation at Citi Credit Card Services
    This app was used by 11,000 call center associates globally; with the app development occurring in four separate locations.

    One View was a Chordiant-based CRM implementation at CIti to service calls generated by credit card customers. The customers were either using Citi cards or cards managed by Citi. The development took about 125,000 man-hours of effort and was carried out for over 12 months. In 2006, it was the largest IT project undertaken by Citi.

  • Business Management System
    Re-engineered a legacy application in one year which had evolved over the past decade using Agile methodology.

    I created an enterprise application suite which replaced a legacy application. The new application had better a UX, a demonstrated productivity improvement for the business, and enabled the better information tracking.

Education
  • Master's degree in Computer Applications
    1988 - 1991
    Madhav Institute of Technology and Science - Gwalior, India
  • Bachelor's degree in Mathematics
    1985 - 1988
    Government Science College - Gwalior, India
Certifications
  • BTA Certified Blockchain Business Foundation
    APRIL 2019 - APRIL 2021
    Blockchain Training Alliance
  • Green Belt
    FEBRUARY 1998 - PRESENT
    General Electric (GE)
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