Alberto Fernandez, Project Manager in Geneva, Switzerland
Alberto is available for hire
Hire Alberto

Alberto Fernandez

Verified Expert  in Project Management

Project Manager

Location
Geneva, Switzerland
Toptal Member Since
October 23, 2020

Alberto is a passionate and highly skilled agile project and program manager with more than 15 years in IT. He has led international CRM, ERP, BI, and web implementations based on Salesforce, MS Dynamics, MS Azure, and Oracle BI for the private (banking, life science, aeronautical) and public sectors. Alberto is a goal achiever focused on delivery, quality, and results.

Project Highlights

ERP Implementation for International Organization
Migrated EPR processes to a new ERP system, comprising analysis, implementation, integration, and change management.
CRM Service Management and Post-implementation
Managed a CRM post-implementation Phase for a Top 10 Pharmaceutical Company.
Salesforce-based Implementation of Operational Risk Management Application
Managed complex environments requiring a high degree of coordination and organization.

Expertise

Work Experience

Agile Project Manager

2019 - PRESENT
Freelance
  • Acted as project manager, business and technology implementation advisor, and training and emerging technologies/innovation supporter.
  • Provided advise on entrepreneurship and project implementation to startups and B2C companies. Created business plans, project plans, and ran end-to-end implementations from concept to go-live.
  • Led outsourced processes. Developed, planned, and managed SIT and UAT testing programs with business champions and end users. Developed business process diagrams based on the BPMN language using MS VISIO.
  • Acquired key knowledge in artificial intelligence (neural networks), IoT, blockchain, cloud computing, and Python. The goal was to maximize value added in future project implementations in these technologies.

Project Manager

2015 - 2019
CRM Leader for Worldwide Top Ten Pharmaceutical Company
  • Acted as project manager, IT business analyst, IT strategy consultant, quality assurance (tester), and trainer.
  • Delivered over ten cloud CRM, ERP, and BI international projects for the world's top ten life science companies following Scrum and Waterfall methodologies.
  • Built Salesforce applications, implemented MS Dynamics, MS Azure, Oracle BI, and Veeva/OCE technology solutions. Developed web-based external portals.
  • Managed cross-functional and multicultural teams across the world on a hybrid (in-person/remote) and full-remote basis. Transformed waterfall teams into highly productive agile teams. Acted as scrum master in several implementations.
  • Developed and analyzed RFIs, RFPs, and RFQs. Managed cross-functional teams to create and offer proposals. Built commercial offer proposals in response to RFI/RFP/RFQs.
  • Performed over ten vendor assessments and strategy analysis. Led workshops focused on the analysis of operational processes—developed business process diagrams based on the BPMN language using MS VISIO.
  • Performed unit testing, functional testing, end-to-end testing, integration testing, regression testing, dry run testing in development, SIT, UAT, and production environments.
  • Coordinated release management teams during the release processes to move developments across testing, SIT, UAT, and production environments.
  • Managed implementation of change management activities. Created communication plans and training plans.
  • Trained international teams on end-to-end technology and solutions focused on business intelligence, CRMs, ERP, and banking systems. Trained development teams and product owners in Agile (Scrum) methodologies.

Senior IT Business Analyst

2011 - 2015
Business Intelligence Leader Provider
  • Acted as IT business analyst, BI reporting developer, trainer, and quality assurance (tester).
  • Conducted workshops focused on BI solutions to provide operational and financial reporting for air navigation service providers in Europe and the Middle East.
  • Developed business process diagrams based on the BPMN language using MS VISIO. Designed and built Oracle business intelligence reports for board members.
  • Performed unit testing, functional testing, end-to-end testing, integration testing, dry run testing for developers, SIT, UAT, and production environments.
  • Trained international teams on end-to-end solutions focused on business intelligence design and reporting.

Junior Project Manager

2008 - 2011
Amazon
  • Acted as junior project manager, business analyst, and quality assurance tester.
  • Supported the project manager on debt recovery and SRM systems implementations focused on debt control agent performance optimization for international banks Santander and BBVA.
  • Managed communication between end users (managers), factory experts and development teams to understand th client’s business needs and transform them into technical requirements.
  • Managed the development and implementation of the SRM system in six months.
  • Coordinated release management teams during the release processes to move developments across testing, SIT, UAT, and production environments.
  • Performed unit testing, functional testing, end-to-end testing in development, UAT and production environments.

ERP Implementation for International Organization

Migrated EPR processes to a new ERP system, comprising analysis, implementation, integration, and change management.

Managed the end-to-end implementation project under budget and on time. Provided expected deliverables, over-achieving client expectations and over-performing on value added to the company IT strategy roadmap. Finished a one year project on 90% of the budget in 11 months.

CRM International Implementation

Launch a multi-country CRM at a worldwide level for a top ten pharmaceutical company.

Managed the end-to-end Agile implementation project under budget and on time. Provided expected deliverables, over-achieving client expectations, and providing expertise on commercial excellence to medical representatives. Provided training on an OCE solution.

CRM Service Management and Post-implementation

Managed a CRM post-implementation Phase for a Top 10 Pharmaceutical Company.

Managed the post-implementation phase (user adoption), client and ticketing service, and BI evolution of a CRM solution. Performed the role as part of the CRM front-office project managers overseeing end users, managers, and product owners in multi-countries under budget and on time.

Salesforce-based Implementation of Operational Risk Management Application

Managed complex environments requiring a high degree of coordination and organization.

Managed 30+ distributed stakeholders: Developers, product owners, board members, IT business partners, and IT teams in a multi-zone and multicultural environment remotely. The project succeeded in terms of budget and timelines.

Supplier Relationship Management Design and Implementation for International Bank

Launched an SRM application to assess the quality of software providers.

Provided support to the project manager. Responsible for the SRM implementation in less than six months, managing development teams, coordinating business stakeholders, and project execution.

Operational Optimization and Vendor Assessment

Optimized operational processes and capabilities and performed vendors assessment.

Managed workshops and performed analysis of operational processes and capabilities. Provided high-quality operational optimization deliverables. Created and shared RFP and KPI assessments. Performed assessment on vendor proposals and provided end results to the client based on budget and timelines.
2011 - 2013

Master's Degree in Business Administration (MBA)

IE Business School - Madrid (Spain)

2001 - 2008

Master's Degree in Technology & Telecommunications Engineering

ETSI Technology & Telecommunications - Valladolid, Spain

OCTOBER 2020 - PRESENT

Scrum Methodology

Udemy

SEPTEMBER 2019 - PRESENT

Google Cloud Data Engineer

Google Cloud

MAY 2019 - PRESENT

Salesforce Administrator Certification

Salesforce

APRIL 2012 - PRESENT

SQL Querying

Oracle Academy

APRIL 2012 - PRESENT

Business Intelligence

Kimball

Collaboration That Works

How to Work with Toptal

Toptal matches you directly with global industry experts from our network in hours—not weeks or months.

1

Share your needs

Discuss your requirements and refine your scope in a call with a Toptal domain expert.
2

Choose your talent

Get a short list of expertly matched talent within 24 hours to review, interview, and choose from.
3

Start your risk-free talent trial

Work with your chosen talent on a trial basis for up to two weeks. Pay only if you decide to hire them.

Top talent is in high demand.

Start hiring