Alberto Fernandez, Project Manager in Geneva, Switzerland
Alberto Fernandez

Project Manager in Geneva, Switzerland

Member since July 9, 2020
Alberto is a passionate and highly skilled agile project and program manager with more than 15 years in IT. He has led international CRM, ERP, BI, and web implementations based on Salesforce, MS Dynamics, MS Azure, and Oracle BI for the private (banking, life science, aeronautical) and public sectors. Alberto is a goal achiever focused on delivery, quality, and results.
Alberto is now available for hire

Project Highlights

Expertise

Education

Employment

  • Agile Project Manager

    2019 - PRESENT
    Freelance
    • Acted as project manager, business and technology implementation advisor, and training and emerging technologies/innovation supporter.
    • Provided advise on entrepreneurship and project implementation to startups and B2C companies. Created business plans, project plans, and ran end-to-end implementations from concept to go-live.
    • Led outsourced processes. Developed, planned, and managed SIT and UAT testing programs with business champions and end users. Developed business process diagrams based on the BPMN language using MS VISIO.
    • Acquired key knowledge in artificial intelligence (neural networks), IoT, blockchain, cloud computing, and Python. The goal was to maximize value added in future project implementations in these technologies.
  • Project Manager

    2015 - 2019
    CRM Leader for Worldwide Top Ten Pharmaceutical Company
    • Acted as project manager, IT business analyst, IT strategy consultant, quality assurance (tester), and trainer.
    • Delivered over ten cloud CRM, ERP, and BI international projects for the world's top ten life science companies following Scrum and Waterfall methodologies.
    • Built Salesforce applications, implemented MS Dynamics, MS Azure, Oracle BI, and Veeva/OCE technology solutions. Developed web-based external portals.
    • Managed cross-functional and multicultural teams across the world on a hybrid (in-person/remote) and full-remote basis. Transformed waterfall teams into highly productive agile teams. Acted as scrum master in several implementations.
    • Developed and analyzed RFIs, RFPs, and RFQs. Managed cross-functional teams to create and offer proposals. Built commercial offer proposals in response to RFI/RFP/RFQs.
    • Performed over ten vendor assessments and strategy analysis. Led workshops focused on the analysis of operational processes—developed business process diagrams based on the BPMN language using MS VISIO.
    • Performed unit testing, functional testing, end-to-end testing, integration testing, regression testing, dry run testing in development, SIT, UAT, and production environments.
    • Coordinated release management teams during the release processes to move developments across testing, SIT, UAT, and production environments.
    • Managed implementation of change management activities. Created communication plans and training plans.
    • Trained international teams on end-to-end technology and solutions focused on business intelligence, CRMs, ERP, and banking systems. Trained development teams and product owners in Agile (Scrum) methodologies.
  • Senior IT Business Analyst

    2011 - 2015
    Business Intelligence Leader Provider
    • Acted as IT business analyst, BI reporting developer, trainer, and quality assurance (tester).
    • Conducted workshops focused on BI solutions to provide operational and financial reporting for air navigation service providers in Europe and the Middle East.
    • Developed business process diagrams based on the BPMN language using MS VISIO. Designed and built Oracle business intelligence reports for board members.
    • Performed unit testing, functional testing, end-to-end testing, integration testing, dry run testing for developers, SIT, UAT, and production environments.
    • Trained international teams on end-to-end solutions focused on business intelligence design and reporting.
  • Junior Project Manager

    2008 - 2011
    Amazon
    • Acted as junior project manager, business analyst, and quality assurance tester.
    • Supported the project manager on debt recovery and SRM systems implementations focused on debt control agent performance optimization for international banks Santander and BBVA.
    • Managed communication between end users (managers), factory experts and development teams to understand th client’s business needs and transform them into technical requirements.
    • Managed the development and implementation of the SRM system in six months.
    • Coordinated release management teams during the release processes to move developments across testing, SIT, UAT, and production environments.
    • Performed unit testing, functional testing, end-to-end testing in development, UAT and production environments.

Project History

  • ERP Implementation for International Organization
    Migrated EPR processes to a new ERP system, comprising analysis, implementation, integration, and change management.

    Managed the end-to-end implementation project under budget and on time. Provided expected deliverables, over-achieving client expectations and over-performing on value added to the company IT strategy roadmap. Finished a one year project on 90% of the budget in 11 months.

  • CRM International Implementation
    Launch a multi-country CRM at a worldwide level for a top ten pharmaceutical company.

    Managed the end-to-end Agile implementation project under budget and on time. Provided expected deliverables, over-achieving client expectations, and providing expertise on commercial excellence to medical representatives. Provided training on an OCE solution.

  • CRM Service Management and Post-implementation
    Managed a CRM post-implementation Phase for a Top 10 Pharmaceutical Company.

    Managed the post-implementation phase (user adoption), client and ticketing service, and BI evolution of a CRM solution. Performed the role as part of the CRM front-office project managers overseeing end users, managers, and product owners in multi-countries under budget and on time.

  • Salesforce-based Implementation of Operational Risk Management Application
    Managed complex environments requiring a high degree of coordination and organization.

    Managed 30+ distributed stakeholders: Developers, product owners, board members, IT business partners, and IT teams in a multi-zone and multicultural environment remotely. The project succeeded in terms of budget and timelines.

  • Supplier Relationship Management Design and Implementation for International Bank
    Launched an SRM application to assess the quality of software providers.

    Provided support to the project manager. Responsible for the SRM implementation in less than six months, managing development teams, coordinating business stakeholders, and project execution.

  • Operational Optimization and Vendor Assessment
    Optimized operational processes and capabilities and performed vendors assessment.

    Managed workshops and performed analysis of operational processes and capabilities. Provided high-quality operational optimization deliverables. Created and shared RFP and KPI assessments. Performed assessment on vendor proposals and provided end results to the client based on budget and timelines.

Education

  • Master's degree in Business Administration (MBA)
    2011 - 2013
    IE Business School - Madrid (Spain)
  • Master's degree in Technology & Telecommunications Engineering
    2001 - 2008
    ETSI Technology & Telecommunications - Valladolid, Spain

Certifications

  • Scrum Methodology
    OCTOBER 2020 - PRESENT
    Udemy
  • Google Cloud Data Engineer
    SEPTEMBER 2019 - PRESENT
    Google Cloud
  • Salesforce Administrator Certification
    MAY 2019 - PRESENT
    Salesforce
  • SQL Querying
    APRIL 2012 - PRESENT
    Oracle Academy
  • Business Intelligence
    APRIL 2012 - PRESENT
    Kimball

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