Alex Carrillo
Verified Expert in Project Management
Project Manager
Santiago de Querétaro, Mexico
Toptal member since May 1, 2025
Alex is a Certified SAFe Scrum Master with over nine years of experience. He is passionate about fostering collaboration, driving continuous improvement, and helping teams achieve high performance in dynamic environments. With a background spanning a range of industries, from technology to insurance, Alex has spearheaded cross-functional teams through Agile transformations, ensuring they deliver value while maintaining a focus on quality and efficiency.
Project Highlights
Expertise
- Agile
- Agile Coaching
- Azure DevOps
- Feature Backlog Prioritization
- Jira
- Project Management
- SAFe 6
- Scrum Master
Work Experience
Scrum Master Lead
Accenture
- Managed all Agile ceremonies and coordinated with stakeholders to ensure sprint commitments were met. Oversaw environment release processes and tracked Agile team activities, resulting in consistent on-time delivery of milestones.
- Acted as the POC between the Agile team and the client, proactively supporting the removal of blockers and ensuring seamless collaboration during PI and iteration planning.
- Joined the team as a scrum master and became an agile coach, allowing the team to fully grow and develop their skills.
- Maintained a well-groomed sprint and product backlog in partnership with the product owner, enabling smooth sprint execution and enhancing team delivery efficiency.
Scrum Master
MetLife
- Joined the team to initiate the transition from Waterfall to Agile. Scheduled working sessions to explain the transition and its benefits. Jumped to the agile train and initiated the projects assigned.
- Set up the process used during the releases, integrating the previous one used in Waterfall, and moved it into Azure DevOps, automating the process and speeding it up by 60%.
- Generated all the required documentation for upper management. Prepared, shared, and presented the information in a monthly call with the management board.
- Completed the top project assigned to my team within the established timeframe, overcoming and adapting to the newly established methodology. Deployed the project into production.
Junior Project Manager | Junior Scrum Master
Tata Consultancy Services
- Joined the project as a network engineer and moved over to project management. Worked on the transition from Waterfall to Agile.
- Headed the requirements analysis phase for client projects by thoroughly understanding project scope, infrastructure needs, and business objectives. Delivered solutions aligned with client priorities and goals.
- Delivered project documentation to management, ensuring clear communication and alignment throughout the project lifecycle. Implemented and maintained a detailed incident tracking system, enabling efficient resolution and visibility of all issues.
Project History
Chatbot 1.0
Launched the 1st version of a chatbot for the client.
Oracle Version Upgrade
Upgraded the legacy Oracle version for the client, addressing critical blockers to their main activities, as the old version lacked support for key functionalities.
ServiceNow | Microsoft Teams Integration
Managed and launched several releases into the integration of Microsoft Teams with ServiceNow.
Education
Bachelor's Degree in Industrial and Systems Engineering
University of the Valley of Mexico - Juriquilla, Queretaro, Mexico
Certifications
Certified SAFe 6 Product Owner/Product Manager
Scaled Agile Framework SAFe
Certified SAFe 6 Scrum Master
Scaled Agile Framework SAFe
Certified SAFe 6 Practitioner
Scaled Agile Framework SAFe
Certified SAFe 5 Product Owner/Product Manager
Scaled Agile Framework SAFe
Certified SAFe 5 Scrum Master
Scaled Agile Framework SAFe
Certified SAFe 5 Pratitioner
Scaled Agile Framework SAFe
Skills
Tools
Jira, Microsoft Project, Confluence
Paradigms
Agile, Azure DevOps, Servant Leadership, Scrum
Platforms
SharePoint
Other
Scrum Master, SAFe 6, Communication, IT Projects, Project Management, Facilitation, Agile Coaching, Conflict Resolution, Issue Management, Stakeholder Management, Feature Backlog Prioritization, Microsoft Teams, Product Owner, SAFe 5, ServiceNow, Multi-functional Teams, Client Presentations, Issue Tracking, IT Deployments, Backlog Grooming, Sprint Backlog, PI Planning
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