Alex Gbaguidi, Project Manager in Montreal, QC, Canada
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Alex Gbaguidi

Verified Expert  in Project Management

Project Manager

Montreal, QC, Canada
Toptal Member Since
June 18, 2021

As a project manager with an Agile mindset, Alex mainly focuses on delivering value to his clients while helping their teams find their mode of operation. Over the last 20 years, he has offered his consulting services in various sectors, including telecommunications, retail, financial services, banking, and aeronautics. Alex has been involved in innovative projects within organizations of different sizes.

Project Highlights

Project Manager on the "Know My PT6" Mobile App
Acted as the Agile project manager for the first mobile app developed and published in both app stores for Pratt & Whitney clients.
Community Lead on
Launched and managed an online community of Agile practitioners based in Africa and around the world.
Hosted a Professional Scrum Virtual Class for Year Up
I taught an APS (Applying Professional Scrum) live virtual class to 20 young adults to help them kick start their careers in IT, project management, and cybersecurity. A review:


Work Experience

Scrum Master and Agile Coach

2022 - PRESENT
Pfizer - PGS Operations Insights
  • Joined the team as a scrum master to support three product teams for almost a year before moving on to coach a team going through a crisis.
  • Helped find better metrics based on actionable data to track team performance and progress.
  • Used my project management skills to help stakeholders gain better visibility on the deliverables and then provide feedback to the team. That helped them deliver value faster.

Scrum Master (via Toptal)

2022 - 2022
  • Created, during a Salesforce migration program, a dashboard to make any impediment transparent and keep the management team informed. We then discussed the backlog of ''blockers'' to focus on the right priority at the right time.
  • Facilitated a story mapping session with a product owner and five subject-matter experts (SME) to build an initial backlog in less than 1 hour. We used virtual collaboration tools like Mural and Miro to visually align and co-create a list of features.
  • Organized fun and educative ''lunch and learn'' sessions using Kahoot To reduce stress in teams during this complex program. More than 20 team members joined us for this gamified experience to learn more about Agile and Scrum.

Agile Coach | Scrum Master (Consultant)

2021 - 2022
PSP Investments
  • Worked closely with the team of agile coaches and scrum masters to install and foster a new culture and ideal Agile practices in the organization. Facilitated several (10+) workshops with PSP's leadership.
  • Collaborated with teams to shape the best Agile practices adapted to their context and realities. Used Scrum and Kanban to optimize the service delivery performances of the IT support team.
  • Helped product owners and project managers structure and prioritize their product backlog before sharing their clear vision with the developers. Also helped remove any impediment the team was not able to solve on their own.
  • Collaborated with the leadership team to identify the best outcome-focused metrics (KPIs and OKRs) adapted to their reality. For example, we used customer satisfaction, NPS scores, or platform usage tracking metrics.

Agile Coach (Consultant)

2020 - 2021
  • Trained eight new scrum masters and product owners on the Agile mindset and the Scrum framework. These new scrum teams were part of a new pilot using Scrum in innovative projects at HQ.
  • Coached and supported two product managers during four PI planning sessions. Helped them build and prioritize a product backlog before sharing their vision with the teams.
  • Introduced three directors and two VPs to new types of outcome-focused metrics such as KPI and OKRs and explored the evidence-based management reference guide from

Agile Coach | Scrum Master (Consultant)

2019 - 2020
Metro Richelieu Inc.
  • Helped launch the first two Scrum teams of the IT division of Metro, one focusing on the eCommerce website and the other working on the internal web platform development.
  • Acted as the SME, teaching the Agile methodology to 12 members of the IT leadership team. Taught the Agile mindset, values, and practices using workshops and practical cases. We then started experimenting with Scrum and Kanban in their teams.
  • Coached two product owners preparing the PSPO I certification. They both passed on their first attempt. Assisted two team leads in preparing and passing the PSM I certification.

Project Manager | Scrum Master (Consultant)

2018 - 2019
Pratt & Whitney Canada
  • Led four cross-functional teams on an innovative enterprise-wide SAFe program with hundreds of stakeholders. The project goal was to improve the internal development and integration process between P&WC and suppliers.
  • Acted as a scrum master on a two-part mobile project building the foundation of mobility at P&WC and also one of the first native mobile apps at Pratt. This app will be available to Pratt clients on Apple and Android devices.
  • Served as a scrum master on an analytics project for the sales department. The project goal was to integrate multiple data sources behind one portal accessible to the salesforce.
  • Acted as co-lead of the P&WC community of practice focused on spreading the values and principles of Agile among leaders. We hosted weekly activities to discuss and have fun while learning new concepts. Our Agile games were a great success.

Senior Business Analyst | Product Owner (Consultant)

2018 - 2018
Air Canada (ex AIMIA inc.)
  • Built a backlog of requests and changed coming from our business partners of the Aeroplan Program (during the transition to Air Canada). Collaborated with the leadership to build a roadmap with milestones to communicate the timeline of deliveries.
  • Collaborated with scrum masters and agile coaches to build a story map and a release plan for the new loyalty program. Maintained a backlog, dashboards, and reports to anticipate commercial developments and partner implementation needs.
  • Supported the elaboration of business cases, identified cross-functional synergies, and maintained open and constant communication with business owners and other supporting functions within the Ops team.
  • Guided the internal customers throughout the project qualification phase, including the initial planning of the project, participation in the funding authorization exercise, and analysis and engagement of key stakeholders.
  • Endorsed and got agreement from commercial units supporting stakeholders on proposed request scope and ensuring it is tied to business objectives within the budget envelope.
  • Ensured smooth transition of selected requests to the operational functions and project managers when ready for exploration and execution by discussing staffing needs, objectives and scope, initial timelines, and associated authorized budget.
  • Defined KPIs in collaboration with the commercial unit and evaluated overall portfolio performance (business case and business value). Participated in department workforce resource allocation and cost control activities when required.
  • Defined key areas of improvement proactively. Developed and implemented enhancements in line with Aeroplan's long-term needs.

Senior Business Analyst | Product Owner

2017 - 2018
Manulife Canada
  • Collaborated with Agile teams during the inception phase and initial backlog prioritization. Led intake activities to follow a project management framework and complete project deliverables in the planning phase.
  • Led workshops with VPs and senior leaders to gather high-level business and IT requirements for new projects. Monitored project progress and communicated effectively to a project sponsor and project team in a timely manner.
  • Tracked project metrics (progress, resource, and financials) using Manulife PMO (project management office) tools and templates. Established a project plan and managed multiple initiatives with a defined timeline.
  • Collaborated closely with project sponsors, subject matter experts, stakeholders, and a solution group to ensure the optimal solution approaches were identified.
  • Coordinated initial testing activities with team leaders during our Windows 10 migration project.

Scrum Master

2017 - 2017
PilotsFriend West Inc.
  • Acted as a servant-leader for a team of six collocated developers to deliver value faster during this contract. Worked with the PO to clarify his vision of his new website going from WordPress to Shopify.
  • Kept the product owner informed of current changes and prioritized the backlog based on needs. Acted as a servant leader by removing any roadblock for my team's work and progress.
  • Helped the team present releases and deliver usable products after every iteration. Helped the product owner build and maintain his backlog in Jira based on customer needs and market reality.

Agile Project Manager (Consultant)

2016 - 2017
IG Wealth Management
  • Designed a Kanban system to help advisors manage their flow of new leads. Trained and provided support to a team of 15 new financial consultants on NaviPlan to build the clients’ financial plans.
  • Planned and organized IG events for consultants and division directors of the Calgary South branch.
  • Collaborated with consultants to build a program to gather financial details faster during the initial client meetings and close more deals.

Services Advisor and Trainer

2014 - 2015
Microsoft Canada
  • Trained business owners on Office 365 and new features in Windows 10 using Surface Pro tablets. Helped clients discover, enable, and implement high-value Microsoft technology solutions and services across a broad range of devices.
  • Used Lean and Kanban principles to manage the flow of customer requests coming into stores. Identified and solved complex issues with store leadership and original equipment manufacturers or other partners as appropriate.
  • Maintained an elite level of product knowledge in all Microsoft retail products, devices, and services offerings. Continuously learned through others and by myself, shared specialized knowledge, and expertly presented the newest product and services.

Oracle DBA

2013 - 2014
  • Assisted database administrators based in Calgary for several sensitive clients. My assignments included Encana, Cenovus, and Saguenay city.
  • Installed Oracle Client 11g (32 and 64 bits) and created a database link.
  • Performed Oracle database patching in a Unix environment. Did Microsoft SQL Server database patching in Windows 2008 Server.

Project Manager on the "Know My PT6" Mobile App

Acted as the Agile project manager for the first mobile app developed and published in both app stores for Pratt & Whitney clients.

I managed a team of five mobile app developers, three testers, one analyst, and one architect for this eight-month project. We were supposed to develop and launch this app in a six-month window before an important trade show for P&WC clients. This mobile app presents valuable maintenance information for PT6 engine pilots, owners, and maintainers.

The app can be downloaded from the following link:

Community Lead on

Launched and managed an online community of Agile practitioners based in Africa and around the world.

I managed a remote team of ten moderators and five hosts based in five countries to democratize agility among African business leaders. Our website is still growing, and we are planning to add online courses and job offers next.

Hosted a Professional Scrum Virtual Class for Year Up

I taught an APS (Applying Professional Scrum) live virtual class to 20 young adults to help them kick start their careers in IT, project management, and cybersecurity. A review:

There are many resources available to college students to help them advance their knowledge and prepare for the job environment. But what about young adults who have limited access to resources and opportunities? Year Up is an organization committed to providing underserved young adults with equitable access to economic opportunity and mobility and connecting them with a pathway to a professional career:
2008 - 2009

Master's Degree in Business Intelligence

Université de Sherbrooke - Sherbrooke, Quebec, Canada

2001 - 2003

Bachelor's Degree in Computer Science

Université Cheikh Anta Diop - Dakar, Senegal


Professional Scrum Product Owner III (PSPO III)

AUGUST 2021 - AUGUST 2022

Professional Scrum Trainer (PST)

MARCH 2021 - FEBRUARY 2023

PMI Authorized Training Partner (ATP)

Project Management Institute (PMI)


Professional Scrum Master Level III (PSM III)


Professional Scrum with Kanban (PSK I)


Disciplined Agile Senior Scrum Master (DASSM)

Project Management Institute (PMI)


Kanban Management Professional (KMP)

Kanban University

AUGUST 2019 - AUGUST 2022

SAFe 5 Program Consultant (SPC)

Scaled Agile, Inc.


PMI Agile Certified Practitioner (PMI-ACP)

Project Management Institute (PMI)


Project Management Professional (PMP)

Project Management Institute (PMI)


Jira, Trello, Git, Oracle ERP, Confluence, Salesforce, Microsoft Dynamics CRM, GitHub


Agile, Scrum, Agile Project Management, Agile Delivery, Requirements Analysis, Kanban, Lean, Azure DevOps, Agile Product Management, Change Management, Key Performance Metrics, Data-driven Development, XP


Amazon Web Services (AWS)

Industry Expertise

Telecommunications, Software


IT Projects, IT Project Management, Scrum Master, Project Management, Agile Coaching, Training, Certified ScrumMaster (CSM), Scrum Coaching, Project Management Professional (PMP), Agile Sprints, Sprints, Sprint Ceremonies, Software Development Lifecycle (SDLC), Sprint Planning, Client Delivery Management, Waterfall Methodology, Backlog Grooming, Jira Administration, Business Analysis, Business Intelligence (BI), Scrum Product Owner, Scrumban, Product Owner, Product Management, Scaled Agile Framework (SAFe), IT Program Management, Program Management, Computer Science, Manufacturing Project Management, Digital Project Management, PMI Agile Certified Practitioner (PMI-ACP), Technical Project Management, Feature Backlog Prioritization, Product Roadmaps, User Stories, Story Mapping, Sprint Retrospectives, Product Ownership, Product Vision, SaaS, Startups, Project Coordination, Communication, Marketing, Release Management, Delivery Management, eCommerce, Continuous Improvement, Data Analysis, Risk Management, Agile Scaling Frameworks, Agile Product Delivery, Cross-functional Collaboration, Data Management, Cross-functional Team Leadership, Data Transformation, Delivery, Project Delivery, Product Delivery, Resource Management, Technical Program Management, Objectives & Key Results (OKRs), Business Consulting, Discovery Workshops, Stakeholder Management, Process Improvement, Process Mapping, Value Stream Mapping, Certified Project Manager, Documentation, Knowledge Sharing, Knowledge Transfer, Government Contracting, Resource Allocation, Low Code, Scheduling, SAFe 6, SAP ERP, Project Design, Data Migration, Engineering Program Management (EPM), SAP, Community Management, Manufacturing, Dynamics CRM 365, Data Warehousing, Web Development, Game Development, Mobile Game Development, Jira Align, PSM-3, PSM-2, PSM-1, Professional Scrum Product Owner (PSPO), Artificial Intelligence (AI), Generative AI, Machine Learning

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