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Andrea Chaves

Andrea Chaves

Eugene, OR, United States
Member since December 27, 2018
Andrea is a seasoned project/program manager with a successful record leading large software development projects for Fortune 500 companies. She has experience in both Agile and waterfall projects and has a unique ability to truly understand the technical details of the project and be able to communicate both at a technical and executive level. Her industry experience includes public sector, utilities, marketing, gaming, and hospitality.
Andrea is now available for hire
Project Highlights
Expertise
  • Agile Project Management
  • Digital Marketing
  • Hospitality
  • Industrial & Manufacturing
  • Product Management
  • Program Management
  • Project Management
  • Software Project Management
Education
Employment
  • Program Manager
    2017 - 2019
    Caesars Entertainment Corporation
    • Led the largest hospitality program from design through user acceptance testing. The main goal of this program was to replace an obsolete hotel management and call center system with two fully integrated cloud-based systems.
    • Managed a team of 4 project managers, onsite and remote technical resources, onshore and offshore QA as well as two key vendors with multiple software development tracks and integrations with external systems.
    • Led all program tracks through stakeholder workshops, design, and demo sessions as part of the software development process and coordinated schedules across all three program tracks.
    • Implemented advanced program-level automated reporting in Power BI and reduced reporting administrative overhead by 75%.
    • Worked closely with vendors to vet development schedules and confirm/obtain alignment with planned deployment timelines.
  • Agile Project Manager
    2016 - 2017
    Wynn Las Vegas
    • Managed vendor development of online booking engine user interface and revenue management enhancements that led to a significant YOY revenue increases.
    • Successfully managed a difficult vendor relationship and developed an improved partnership that helped speed up the product development and deployment cycle.
    • Worked closely with executive level stakeholders to prioritize features and create roadmaps for future product enhancements.
    • Identified opportunities for process improvements in QA and worked with QA team and QA managers on a long term strategy for test automation to decrease lead time between software delivery to QA and deployment to production.
  • Project and Program Manager
    2014 - 2016
    Caesars Entertainment Corporation
    • Led key marketing portfolio program to digitize free slot play redemption via a mobile app integrated to gaming and offers system. App allows guests to interactively redeem free play offers/vouchers at the slot machines.
    • Turned around a failing project for the charter air group and delivered a successful inventory, scheduling, and booking system]consisting of an admin web app and a customer facing booking site.
    • Scrum Master for Salesforce enhancement project that delivered enhancements referred to as “the future” of sales segmentation by the business owner.
    • Received a promotion from project to program manager in less than 9 months.
    • Managed all project and program financials and presented monthly financial updates and KPIs to executive leadership on a monthly basis.
  • Global Project Manager and Business Analyst
    2014 - 2014
    Las Vegas Sands
    • Created project plans and resource estimates in a way that would exploit synergies between projects and result in more efficient teams.
    • Managed technical project teams to ensure that system architecture was designed consistently across projects and followed global standards while still fulfilling the Marketing vertical's goals.
    • Elicited functional and technical requirements through JAD sessions, workshops, interviews, and shadowing.
    • Implemented custom reporting in TFS that improved the team's ability to track development status both from internal and external teams.
    • Acted as a business analyst for a key agile software development initiative to improve visibility into customer global credit and financial statistics.
  • Technology Consultant
    2010 - 2014
    Deloitte Consulting LLP
    • Reduced communication barriers between functional and development teams.
    • Led testing; coordinated test activities with on-site and remote teams, tracked test execution status, progress, and defect status and generated weekly status reports.
    • Led JAD sessions, client interviews, and workshops to elicit functional and technical requirements.
    • Created tools to improve project efficiency, analyze KPIs and identify opportunities for process improvement.
    • Participated in system configuration and integration sessions and assisted technical teams in the implementation of integration layers using web services, and file transfer protocol.
  • Research Assistant
    2008 - 2010
    University of Arizona
    • Worked with businesses and academia.
    • to analyze the current state of the local utilities and identify the potential impact of increased renewable generation.
    • Developed strong relationships with the city and local utility management team, and coordinated meetings to identify risks and estimate risk probabilities and impacts.
    • Created a geographic information system that identified the best rooftops for installation of solar panels. The study was published in the ESRI magazine summarizing the analytical process for the study (http://www.esri.com/news/arcuser/1010/solarsiting.html#!).
  • Product Analyst
    2008 - 2009
    John Deere
    • Led the quality detection project, key in identifying reliability issues prior to product deployment.
    • Interacted with customers to identify requirements and gather performance feedback for the new prototype.
    • Developed a visual analytics system that integrated Business Object reports and MS Access into GIS map to analyze warranty claims by region. These maps highlighted the correlation of geography and claims.
    • Conducted financial and statistical analyses on warranty accounting processes to determine the best forecasting methods for warranty claims.
    • Analyzed product reliability and identified requirements for future golf equipment prototypes.
  • Product Engineering Intern
    2007 - 2007
    Unilever
    • Created and implemented an inventory control system that improved all inventory management KPIs, reduced holding costs by 50%, decreased ordering lead times, and minimized shortages.
    • Completed a warehouse redesign project that organized the parts warehouse in a more ergonomic way to avoid employee injuries and improve efficiency.
    • Analyzed as-is inventory KPIs and identified root causes for their inventory management system.
Project History
  • Hotel Systems Transformation
    Led a large and complex transformational hospitality program from design through testing.

    The goal of the Hotel Systems Transformation program was to replace an outdated Property Management and Call Center system with two newly designed, fully integrated cloud-based systems for a Fortune 500 Hospitality company in the US.

    The program required custom development from two key vendors as well as custom and standard integrations with dozens of systems. As a program manager, Andrea oversaw all design, development, scheduling, integration, and testing for both vendor-delivered and in-house systems. This meant orchestrating schedules and dependencies across five separate projects, ensuring that stakeholders were actively participating, coordinating activities with the change management team for communication across the enterprise, managing the program's budget, and communicating status to the Executive team.

    The implementation of this program would impact thousands of users and customers and was critical for the company's roadmap.

  • Airline Inventory, Scheduling, Administration and Booking Engine Systems
    Delivered a custom inventory, scheduling, and booking system consisting of an admin web app and a customer facing booking.

    A charter airline had been operating off of spreadsheets and mostly manual processes. They had begun automating the system as a Phase 1 POC, but were having issues with their existing PM. Andrea was brought in to take over the project and lead it through the next and final phase: full automation of the inventory, scheduling, administration and call center system as well as an online customer booking system.

    Andrea worked closely with an offshore development team, a development lead, a business analyst, and business stakeholders to gather functional and technical requirements and ensure scope was fully defined and ready for full-scale deployment.

    Development of the system was followed by testing and two deployments: the first one for the administrative engine which included inventory, scheduling, reporting, and call center booking, and the second one for the customer booking engine. Both deployments were successfully delivered on time, and Andrea was able to complete the project under budget thanks to savings in QA due to a scheduling optimization strategy.

  • Online Booking Engine and Revenue Management Enhancements
    Managed development of booking engine UX and revenue management enhancements that led to a significant YOY revenue increase.

    A large hotel and casino company in Las Vegas was in need of a redesign of the online booking portal and revenue management system. The project had started and was not going well, so Andrea was asked to step in to turn it around.

    As an agile project manager, Andrea was not only able to significantly improve the relationship between the company and the software vendor, but was also able to help speed up the product development cycle and suggest improvements for code management and branching standards to reduce regression issues that had been encountered.

    As part of this project, Andrea worked closely with Marketing and Revenue Management stakeholders to help identify requirements for the booking engine pages (search, calendars, offers, checkout) as well as revenue management (minimum length of stays, dynamic rates, etc.).

    After releasing key UI and marketing features, the marketing team was able to significantly improved conversion rates, and as a result, booking engine revenues increased significantly.

Education
  • Master's degree in Industrial Engineering
    2008 - 2010
    University of Arizona - Tucson, AZ
  • Master's degree in Management with an emphasis in Finance
    2008 - 2009
    University of Arizona - Tucson, AZ
  • Bachelor's degree in Industrial Engineering
    2006 - 2008
    University of Arizona - Tucson, AZ
Certifications
  • Project Management Professional (PMP)
    JULY 2013 - PRESENT
    PMI
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