Andrew Wong, Project Manager in Melbourne, Victoria, Australia
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Andrew Wong

Verified Expert  in Project Management

Technical Project Manager

Location
Melbourne, Victoria, Australia
Toptal Member Since
February 18, 2022

Andrew is a high-performing technologist and technical project manager with a track record working on cybersecurity, digital agency, data science, mobile, digital, software programs, and projects with a budget of up to $32 million. He has worked in 13 countries and ten industry verticals like data science, software development, MedTech, retail tech, fintech, startups, and not-for-profit.

Project Highlights

Scaling Mobile Insurance Platform Across Three Countries
Directed a mobile financial services delivery plan in three countries in Asia, resulting in the scaling of more than one million customers within 1.5 years.
Machine Learning App for R&D
Launched an unstructured and natural language processing software application, resulting in two new products launched in nine months.
Five Times Faster Product Discovery and Development for An Enterprise App
Directed the transformation of Waterfall to Agile team strategy, process, and software development tool, resulting in five times faster product discovery and development.

Expertise

Work Experience

Team Lead | Delivery and Cybersecurity

2021 - PRESENT
IAG
  • Led digital workplace programs and projects in end-user computing (EUC), workplace collaboration, and cybersecurity.
  • Managed agile governance to drive greater delivery predictability and tracking value drops.
  • Collaborated with other teams from the Cyber Protective, Defensive Security, and Cyber Vulnerability units to develop and implement secure architectures for systems and applications.
  • Established baseline agile teams and operating models to prepare for agile—the team scaled up to 70 members.

Senior Delivery Manager | Software Development

2019 - 2021
CGI
  • Worked on complex telecommunications activation and provisioning systems in large-scale agile transformation and delivery.
  • Uplifted agile teams to scale faster and optimized scaling to build capacity to work on complex, innovative projects.
  • Maintained a security governance framework. My specific roles included updating security metrics and reporting mechanisms and fostering a culture of security across the software delivery teams.
  • Led in delivering technical program management outcomes from idea to launching programs resulting in three clients' engagement.

Head of Delivery | Software Development

2017 - 2018
Lumivero
  • Led four scrum teams of 30 people to build unstructured and natural language processing software applications.
  • Spearheaded the development of an offshore scrum team of 15 people to accelerate software and product development activities, resulting in an additional 50 development story points and accelerating development time by 50%.
  • Conducted security assessments and reviews of systems and applications. The specific roles that I performed included leading a team to identify potential vulnerabilities, weaknesses, and non-compliance with security policies and standards.
  • Directed the frequent releases initiative through continuous integration and continuous delivery (CI/CD) in Melbourne and Saigon, resulting in 80% higher testing and deployment automation capabilities.

Software Project Manager

2015 - 2017
Leica Biosystems
  • Managed Agile SDLC from architecture, design, development, and implementation of cancer diagnostic medical device consisting of software embedded platform and patient services management.
  • Directed the transformation of Waterfall to Agile team strategy, process, and software development tools, resulting in a new way of working with Agile.
  • Led a highly complex end-to-end software engineering process in medical technology development and design in accordance with IEC 62304 software development and FDA 820.30 design control.

Senior Program Leader

2011 - 2013
Micro Insurance Company (MIC)
  • Led the creation of MVPs for scaling mobile insurance.
  • Headed the strategic partnership and product development with telecommunications companies and insurers.
  • Spearheaded mobile requirements gathering, developed traceability matrices, facilitated workshop facilitation, and conducted process analysis skills, resulting in a business case and implementing and executing the plan in three countries.

Corporate Development Program Manager

2006 - 2011
Telenor Group
  • Collaborated with leadership teams to socialize the digital roadmap and functionality enhancements to get their buy-in and facilitate change management. Succeeded in getting senior management's buy-in toward the digital financial services strategic pillar.
  • Facilitated a mobile financial services user experience workshop over a 1.5-year period, which included user testing, interaction designing and prototyping, and completing detailed functional specifications.
  • Ran lean and agile project delivery and deployment of mobile and digital financial services as a product owner.

Manager

2003 - 2006
IDC Company
  • Developed product strategy and pricing models through IT market research for IT and IT services companies.
  • Ran competitive intelligence and revenue/cost benchmarking.
  • Managed client engagements across industries that included IBM, HP, Dell, Petronas, Microsoft, and the government of Singapore.

Scaling Mobile Insurance Platform Across Three Countries

Directed a mobile financial services delivery plan in three countries in Asia, resulting in the scaling of more than one million customers within 1.5 years.

Partnered and deployed mass insurance distribution via a mobile channel through the partnership.

Succeeded in developing the minimum viable product (MVP) within six months and led a team of seven members to work on design thinking and continuous delivery.

Machine Learning App for R&D

Launched an unstructured and natural language processing software application, resulting in two new products launched in nine months.

Spearheaded the development of an offshore scrum team of 15 people to accelerate software and product development activities, resulting in additional 50 development story points and accelerating development time by 50%.

Led the four scrum teams of 30 people and upscaled the product marketing team through Nexus Scrum, resulting in a 25% reduction in rework due to higher cross-department visibility and collaboration in building new product capabilities.

Directed the Frequent Releases initiative through continuous integration and continuous delivery (CI/CD) in Melbourne and Saigon, resulting in 80% higher testing and deployment automation capabilities.

Managed a large-scale business architecture and transformation program for shipping products out to the marketplace through increased back-end infrastructure, software development, and go-to-market capabilities, resulting in a 25% quicker time-to-market.

Five Times Faster Product Discovery and Development for An Enterprise App

Directed the transformation of Waterfall to Agile team strategy, process, and software development tool, resulting in five times faster product discovery and development.

Directed the change agenda as agile coach and facilitator in supporting teams and individuals in their Agile and Lean journey, resulting in agile transformation for multiple teams.

Managed the discovery phase for identifying and implementing approaches to increase customer utilization of digital channels and services, resulting in the future adoption of roadmap across all product lines.

Led the design and optimization of user journeys through design sprint and thinking, resulting in a deeper understanding of conversion rate for online and offline engagement and online forms to support new customers acquisition targets.

Secure Design and Build

Solid project management of security design and implementation for IaaS, PaaS, and SaaS.

Led a team managing security projects of different scales, integrating the crucial component of SecOps. I oversaw a small group dedicated to implementing identity and access management (IdAM), emphasizing collaboration to fortify digital defenses in the realms of identity verification and access protocols.

My leadership extended to a larger team engaged in Microsoft Copilot AI security, where I strategically coordinated diverse expertise, fostering collaboration, open communication, and seamless integration of SecOps principles. I managed the complexities of machine learning algorithms and threat modeling and ensured a robust defense against evolving cybersecurity threats.

In the dynamic field of security project team management, I am adaptable. From small-scale IdAM precision to the multifaceted challenges of a larger AI security implementation, incorporating SecOps, I played a crucial role in fortifying organizations against the ever-evolving cybersecurity landscape.
2018 - 2019

Immersive Data Science Bootcamp in Data Science

Flatiron School - New York City, New York, USA

2011 - 2012

Executive Program in Stanford Advanced Project Management Program

Stanford University - Palo Alto, California, USA

1996 - 1997

Master of Business Administration (MBA) in Economics, Lean Thinking, and Operation

Cardiff University - Cardiff, Wales, UK

AUGUST 2023 - PRESENT

Certified Information Systems Security Professional (CISSP)

(ISC)2

MARCH 2023 - PRESENT

Certified in Cybersecurity

(ISC)2

MAY 2021 - PRESENT

Disciplined Agile Senior Scrum Master

Project Management Institute (PMI)

DECEMBER 2018 - PRESENT

Certified Team Coach (CTC)

Scrum Alliance

JUNE 2018 - PRESENT

Design Sprint

AJ&Smart

JUNE 2017 - PRESENT

Storytelling for Influence

IDEO

JUNE 2017 - PRESENT

Certified Release Train Engineer (RTE)

SAFe

JUNE 2015 - PRESENT

Certified Scrum Master

Scrum Alliance

JUNE 2013 - PRESENT

Certified Agile Practitioner

Project Management Institute (PMI)

JUNE 2012 - PRESENT

Product and Service Design

Cornell University

MARCH 2011 - PRESENT

Project Management Professional (PMP)

Project Management Institute (PMI)

Tools

Project Management & Work Tracking Tools, Asana, Slack, Figma, Atlassian Suite, Confluence, Jira, Miro

Paradigms

Agile Delivery, Agile Project Management, Agile, Scrum, Change Management, Requirements Analysis, Agile Leadership, DevOps, Waterfall Delivery, Implementation Project Management, Agile Software Development, Agile Product Management, Azure DevOps, Microservices, Design Thinking, Data Science

Platforms

Monday.com

Industry Expertise

FDA, Software

Other

Complex Program Management, Product Management, Scrum Master, Agile Coaching, Release Train Engineer (RTE), Agile Product Delivery, Agile Program Management, IT Program Management, IT Project Management, Project Management, Scaled Agile Framework (SAFe), Technical Project Management, Mobile App Development, Web Project Management, Mobile Applications, Fintech, Stakeholder Management, Feature Backlog Prioritization, User Stories, Discovery Workshops, Prototyping, Process Improvement Project Management, Release Management, Minimum Viable Product (MVP), Project Planning, Software Development, Technical Project Monitoring, Early-stage Startups, Agile Transformation, Remote Team Leadership, Project Rescue, PMI Agile Certified Practitioner (PMI-ACP), Certified Scrum Product Owner (CSPO), Manufacturing Project Management, Process Improvement, Software as a Service (SaaS), Estimation & Planning, Program Management, Client Relations, Project Scoping, Project Discovery, New Product Development, Waterfall Methodology, Project Leadership, Project Management Professional (PMP), Startups, Software Project Management, Web Development, Process Mapping, Business Process Re-engineering, Process Optimization, Business Process Optimization, Cross-functional Team Leadership, Digital Project Management, Large-scale Projects, Mentorship & Coaching, Design, Management Consulting, Web Applications, Project Tracking, eCommerce, Estimations, Product Strategy, Product Roadmaps, Risk Management, Business Process Flow (BPF), Non-governmental Organizations (NGOs), Mobile/Web Project Management, Reporting, Hybrid Project Management, User Research, Market Research, Progress Reporting, Stakeholder Engagement, Project Reporting, Project Management Office (PMO), Strategic Planning & Execution, Project Coordination, Mind Mapping, Project Scheduling, PMO Development, Team Leadership, Project Management Operations, Certified Project Manager, Web Platforms, Consulting, Security, Security third-party vendor assessment, Security Analysis, Virtual CISO advisory services, Business, Task Scheduling, Data Privacy, Delivery Management, Lean Product Development, APIs, ISO 27001, Medical Devices, Digital Health, Business Cases, User Experience (UX), Business Process Analysis, Process Documentation, Agile DevOps, FDA & EPA Regulations, Cybersecurity, Integration, Data Analysis, Data Analytics, Notion, Generative Artificial Intelligence (GenAI), Microsoft Copilot, Artificial Intelligence (AI), Platforms, Complex Problem Solving, Executive Consulting, Product Owner, IT Projects, Certified ScrumMaster (CSM), Agile Scaling Frameworks, Design Sprints, Leadership, Product Design, Service Design, Agile Data Science, IT Security, Cloud Security, Data Science Product Manager, Product Delivery, Agile Deployment, Financials, Security Software Development, Certified Information Systems Security Professional, Critical Path Analysis, PMI

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