Anna Szpila
Verified Expert in Project Management
Project Manager
Zürich, Switzerland
Toptal member since November 1, 2024
With 13+ years of diverse expertise across project management, business strategy, process management, and transformations, Anna excels in navigating startups, transitions, consulting, finance, analysis, and operations. She possesses a proven ability to translate strategic organizational objectives into concrete operational plans, delivering measurable results. Anna has worked for top business consulting firms, fostering close collaborations with executive leadership and esteemed global clients.
Project Highlights
Expertise
- Budgeting
- Communication Strategy
- Governance
- Operations Management
- Planning Budgeting & Forecasting
- Program Management
- Projects
- Strategy
Work Experience
Philanthropy Business Analyst | Business Developer, Corporate Sector
Terre des Hommes
- Developed and monitored the "Voice of the Customer" to understand donors' feedback and suggestions. Set and led the operational delivery of financial and non-financial KPIs to underpin a successful program and growth strategy.
- Monitored and reported progress against KPIs and pipeline, identifying concerns and developments to adjust work priorities effectively.
- Collaborated with the Terre des Hommes governance to maintain a high-value relationship management framework, ensuring the right people are involved.
Shared Service Manager | Outsourcing Manager | Assistant Director
EY
- Managed operational, financial, and strategic relationships, driving enhancements and efficiencies for outsourcing centers.
- Cooperated with C-level management through comprehensive planning, reporting, presentations, and analytical insights.
- Designed and implemented a robust "Voice of Customer" program and measured it with KPIs.
- Defined standard invoices for Western European countries, ensuring timely and accurate financial transactions.
Project Manager | Supervising Associate
EY
- Implemented cross-functional project management methodologies to streamline processes and improve collaboration across departments.
- Provided expert advice on empowering the business, identifying margin improvement opportunities, and leveraging deep industry knowledge and analytical insights.
- Increased outsourcing usage by approximately 15%, relocated multiple processes to team extensions, and enhanced client satisfaction.
Project Manager
PwC Poland
- Spearheaded global transformation and transition projects in finance, accounting, marketing, and human resources for top clients worldwide.
- Developed strategic plans and executed the establishment of global business services.
- Defined client satisfaction surveys, service-level agreements (SLAs), and KPIs.
Business Project Manager
Credit Suisse
- Executed a month-end-closing improvement project by developing a VBA Excel tool to automate data integration and validation as part of Lean Six Sigma Black Belt projects.
- Organized and managed all phases of the project to ensure on-time completion.
- Maintained Jira project tracking in Agile and Kanban.
Client Service Improvement Senior Demand Analyst
Credit Suisse
- Implemented ServiceNow according to the Follow the Sun model.
- Managed the operational team and communication of ServiceNow across the globe.
- Defined roles and responsibilities and implemented the service catalog.
Business Analyst, Change Management Team
Credit Suisse
- Provided business process management services for banking operations.
- Created a standard process repository for banking operations, including securities, hedge funds, and data management.
- Developed, ran, and maintained dashboards and KPIs.
- Performed data modeling, data simulations, and risk identification.
Project History
Strategic Relationship Management Program
Designed and implemented a robust "Voice of Customer" program in the Qualtrics environment. Defined, implemented, and managed KPIs over the global outsourcing locations. Improved customer satisfaction level by approximately 8%.
Cross-functional Project Management Program
Implemented cross-functional project management methodologies to streamline processes and improve collaboration across departments.
Leading Global Transformations and Transitions
Spearheaded global transformation and transition projects in finance, accounting, marketing, and human resources for renowned clients worldwide.
Education
Mini Master’s Degree in Business Administration (Mini MBA)
International Business Management Institute - Berlin, Germany
Bachelor's Degree in Economics Statistics and Operational Research
University of Wroclaw - Breslau, Poland
Certifications
Communicating with Empathy
National Association of State Boards of Accountancy | via Udemy
EY Advanced Manufacturing - Learning (2022)
Ernst & Young
PRINCE2 Foundation
Altkom Academy
Lean Six Sigma Green Belt
Credit Suisse
Skills
Tools
Zoom, Skype, Office 2010, Jira, Microsoft Power BI, Visio, Confluence
Paradigms
Change Management, Lean
Platforms
SharePoint, Alteryx
Other
WhatsApp, Strategy, Projects, Governance, Operational Modeling, Communication Strategy, Program Management, Process Flows, Process Design, Operations Management, Business Processes, Data Analysis, Customer Experience Management, Business Transformation Project Management, Marketing, Human Resources (HR), Statistics, Planning Budgeting & Forecasting, Budgeting, Regulatory Compliance, Excel VBA, Risk Management, Leadership, Automation, Optimization, Communication, Project Management, Emotional Intelligence Coaching, Empathy, Portfolio Management, Customer Success, Production technologies, Workforce Management (WFM), Supply Chain, Qualtrics, Teams, ServiceNow, ITIL, IT, Lean IT, IT Projects, iGrafx
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