Bushra Zaheer

I streamlined process reengineering by applying Agile methodologies, Scrum framework, kanban board, and extreme programming (XP) techniques to improvised release management, quick deliveries, and time to market (TTM) with ultimate quality.

Working as an Agile coach with multiple teams, I achieved a smooth, agile adoption and built up self-organized and self-managed cross-functional teams, standardizing the implementation of Jira and Confluence across the organization.

On this project, I headed SQA professionals and organized, hired, and trained SQA personnel by formulating end-to-end SQA processes, policies, key materials and STLC for agile projects.

I led the design, architecture, and development of a test automation framework for retail ERP and broadened test automation to a keyword and data-driven framework, adding over 4000 complex business cases to reduce regression cost and time by 70%.

I identified gaps in the current process and practices of the organization based on thorough analysis and experience, formulated process improvement plans by working collaboratively with the leadership team and conducted training and coaching sessions for company-wide implementations and adoptions with 100% success.

Through proven Agile and hybrid project management skills, I developed and drove the project lifecycle from initiation to execution, including project scoping, project planning, concept development, requirements documentation, design and analysis, test plans, plotting milestones, and quality assurance. The technical project includes websites, APIs, mobile apps, hybrid apps, critical data integrations+management, and payment gateways.

I undertook an end-to-end project transition from Capgemini by recruiting, onboarding, and training over 30 team members from Egypt,
India, Pakistan, and KSA.

The project landed successfully in the business as usual (BAU) phase with 100% SLA and client satisfaction.

I was part of several web development projects. The websites and web-based solutions were from various domains like health care, CRM, HCM, payroll, and eCommerce, enabling multi-lingual support.

I successfully managed the end-to-end delivery of solutions from initiation to roll-out and post-project support.

I managed, tested, and delivered a biomaterial tracking and management (BTM) Research product. The team included over 20 onsite and offsite resources, with some working from Pakistan and the rest from the US. I applied an iterative-based approach to SDLC.

In continuation to technology transformation, I played the role of scrum master and added value in designing and developing a knowledge-based chatbot with a scrum team of 10 using the Scrum framework. Dialogflow was used as the base tool for the bot design.

I was directly involved in the research and development of the complete project and successfully integrated it with retail ERP. It helped retail distribution to get basic results through build-operate-transfer (BOT) delivery, including sales and stock-keeping units (SKU).

Considering the demand of the digital era, Engro Corporation launched the project to support the agriculture industry, adding value to farmers' life.

The project involved a team of around 15 cross-functional resources and was later set as a benchmark.

I managed and delivered a complex solution to merge data from distributed sites to the central database. The solution comprised online and offline features, where multimillion records were merged in parallel through a configurable processing threshold. The manual and auto features were available to sync whenever needed or configure it to sync automatically.

Data reconciliation was used to track missing records daily and merge any pending or missed records for any reason, such as low internet or connectivity issues, and reports were created to track the sync statuses.

In continuation to delivering the technical and digital roadmap and product vision, we designed a solution to upgrade the S&D Pro ERP with online and hybrid features. From design to roll-out, tireless efforts were involved, ensuring change, stakeholder, and risk management, using an Agile approach to provide flexible and quick time to market.

Customers can use the web portal online/offline or hybrid, integrating the data from mobile apps on run time and through transfers, BI reports, and chatbots. The key factor is maintaining the data integrity, maintenance, and reconciliations without any loss.

Automation is a must-have and most needed factor in today's world. We have designed and delivered an autonomous solution for any product that needs to roll out the release upgrades to distributed sites and ensure its timely deployment. A team of over five resources worked as a Scrum team to formulate and deliver this solution.

I analyzed, improvised, and accomplished Level 2 DevOps maturity for Centegy Technologies by initiating continuous process improvements. As a result, we achieved client retention and process maturity upgrades.

I managed a diverse and smart scalable solution for bulk SMS, email, and agent chat features, which can be integrated with any existing solution to perform the desired operations to support any business type.

I applied ITSM practices and implemented Kayako for service desk support, setting up configurable client-based SLAs, auto ticket opening through email and its responses, and bringing in a visible status of the client issues and its resolution time provided. It strengthens the overall customer support operations.

I analyzed, designed, delivered, and implemented standard operating SDLC processes across the insurance division, which is now part of FWU, by coaching and training the resources, accomplishing the audit by KPMG Pakistan with 100% success.

A complex web and mobile-based product with over 50 clients, running the product based on a single source code management approach to manage and deliver multiple product releases. We initially used the Waterfall and later adopted the Agile methodology to foster development, change management, and time to market.

I implemented many XP techniques for source code management, including configuration management, modularization, continuous integration, test automation, Scrum for release management, and Kanban boards for status updates.

Backlog refinement and management was a tricky part of ensuring that the most wanted items from multiple clients and increments were added to support client deliveries.

I led, facilitated, designed, and delivered a long-term project, with tireless efforts involved in bidding the solution to the FMCG giant Unilever. I acquired the contract and then rolled out plans for more than 16 countries, replacing their legacy systems, training the resources, enabling support to deployed ones, maintaining SLA, and piloting new ones.

It was necessary to employ strong project management skills to accomplish this incredible journey with over 200 resources. I also worked as SME for quality and processes for Unilever Global for three years.

It was a complex ERP program, which consisted of multiple applications from different vendors, with web apps, mobile apps, data synchronizations, APIs, middleware, and BI reporting.

Led the successful migration of an offline program for a global fast-moving consumer goods player: 17 countries, prod and non-prod, from a private cloud of Mindtree to an AWS public cloud.

Around 60 boxes were migrated without a single day slip, including Windows, SQL, integrations, and foundation services like firewalls, load balancers, and active directories.

The migration was accomplished without any P1 and P2 incidents.