Cristian Diaz, Project Manager in Haedo, Buenos Aires Province, Argentina
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Cristian Diaz

Verified Expert  in Project Management

Project Manager

Location
Haedo, Buenos Aires Province, Argentina
Toptal Member Since
October 16, 2020

Cristian has 16 years of experience leading IT projects and globally distributed teams in areas such as data management and analytics, software development, and IT operations support. He has worked across insurance, healthcare, manufacturing, HR, and Oil and Gas for major companies, including IBM, Epson, Ternium, Meta4, and Chevron. Christian leverages Agile, Scrum, SAFe, DevOps, ITSM, Lean Sigma, and design thinking to optimize processes and deliver solutions with significant business value.

Project Highlights

Oil and Gas Production Forecast System
Delivered an MVP and 15+ releases of a production forecast system to the Permian Basin, Canada, and the Appalachians, enabling process efficiencies and increasing accuracy for forecasts.
Drilling and Fracking Simultaneous Operation Prevention
Delivered a proof of concept for a solution that would improve the loss of production and security risks in the Permian Basin oil field, which was approved to move to MVP development.
Upstream Facilities System Optimization
Deployed an MVP for upstream facilities that enabled real-time calculation of utilization and capacity in the Permian region, enabling proactive maintenance and actions to improve operating costs and reduce the loss of production opportunity.

Expertise

Work Experience

IT Product Manager

2020 - PRESENT
Chevron
  • Established and led a new software development team (10 engineers) to deliver solutions to upstream digital platforms with a focus on unconventional assets in the Americas region.
  • Launched the Oil Field Essentials program in Buenos Aires to increase the know-how of the upstream oil and gas segment in the LATAM region.
  • Set up a contract with local suppliers to provide software development services to support the goals of different upstream product lines in the region.

Agile Project Manager and Scrum Master

2018 - 2020
Chevron
  • Deployed a POC for simultaneous operations detection that enabled the Permian operations and drill-ready prepare team to proactively detect conflicts in their drilling and fracking schedules. The POC was successful and approved to move to MVP.
  • Implemented the MVP and 15+ releases for a production forecasting system for North America upstream operations, enabling reductions in the time and resources required to perform forecasts and increasing the accuracy of the information.
  • Deployed an MVP for upstream facilities that enabled a real-time calculation of utilization and capacity in the Permian region. This enabled proactive maintenance and actions to reduce operating costs and loss of production opportunities.
  • Led efforts to define a staffing strategy to incorporate regional support from Buenos Aires and external suppliers in the Permian operations for multiple projects.

IT Business Planner

2016 - 2017
Chevron
  • Built a forecast model for the business plan cycle along with a standard financial dashboard in PowerBI, reducing the time required to produce reports and increasing the accuracy of forecast financial figures.
  • Engaged with local management, financial analysts, and key stakeholders, up to the GM level, on five functional areas to develop a resource requirement plan, align it with the staffing strategy, and produce recommendations for the site manager.
  • Advised the site manager on strategic priorities for the business cycle and delivered reporting on the year-to-date actual vs. budget forecast and other KPIs.

Team Lead, Information Management Operations

2015 - 2017
Chevron
  • Led the RFP process and statement of work and service to deploy two managed services for CMS and DMS services that reduced operating costs and optimized the service response.
  • Implemented a service KPI real-time dashboard in PowerBI for the information management asset to monitor the service status and service level, thereby increasing visibility and informing decision-making and corrective actions.
  • Led a replatform project for the IBM OnDemand tool (DB2 to Oracle), which reduced support costs and increased reliability.
  • Spearheaded a pilot project for the Microsoft System Orchestrator automation tool, enabling the early adoption of DevOps practices in the information management organization.
  • Led the finance invoice processing (AP) optimization and automation project that reduced the number of employees required to perform the activities, thereby reducing operation costs, increasing visibility, and improving process efficiency.

Team Lead, Data Management and Integration

2011 - 2015
Chevron
  • Led a database migration project for the SharePoint 2010 platform as part of Chevron's global upgrade program. Automated the migration process, which reduced the migration time for all regional hubs.
  • Directed the database and technology upgrade projects for the trading and risk management systems, increasing the performance and service response for the critical trading systems.
  • Led the database service cost model update as part of the billing model and cycle refresh project, thereby improving data quality on service allocations, cost reductions, and increased efficiencies.
  • Championed and led the adoption of ITSM practices for the data management team. This enabled the implementation of an incident and change management process that increased reliability, consistency, and tracking for issues and changes.

Lead Database Administrator

2010 - 2011
Epson
  • Implemented a custom monitoring tool for all the database environments, reducing the resources required to perform the activities by 50%.
  • Led an architecture assessment on the database system, resulting in platform upgrades and changes that increased performance and reliability.
  • Spearheaded the upgrade to the ERP system used locally, enabling us to reduce licensing costs and add new and add new functionality.

Lead Database Administrator

2009 - 2010
IBM
  • Led a data center migration project for Baxter Laboratories' databases, coordinating a DBA team and engaging stakeholders and other IT support staff. All the databases were migrated within the scheduled timeframe.
  • Developed and implemented a custom monitoring tool that reduced the manual work and alerts and improved KPI service metrics in multiple customer accounts.
  • Led small service improvement projects as a Lean Sigma quality analyst: improved the productivity of multiple teams, identified and resolved problems, and updated processes and documentation.

Technical Analyst and Project Coordinator

2006 - 2008
Meta4 Austral
  • Led a one-year project to stabilize and optimize the payroll system implementation in the Mendoza Province Government Office, coordinating technical resources and engaging with government officers and multiple functional areas.
  • Managed a six-month project to develop a performance evaluation module for VISA Argentina. This involved end-to-end development from requirements, analysis of alternatives, design, development, testing, and production deployment.
  • Led the database migration and system upgrade project for the payroll and HR system in Phillip Morris International, leading to improved functionalities.

Technical Analyst and Project Coordinator

2004 - 2006
Aitech Soluciones
  • Led the implementation project for the Meta4 payroll system in the nuclear energy government regulatory office, coordinating technical resources and engagement with stakeholders.
  • Directed the implementation of a customer WiFi network via VLANs in two hotels in Buenos Aires, which reduced the maintenance time and costs for the hotels.
  • Led the migration of file server from Novel Systems to Windows Server systems to reduce costs and improve supportability.

Oil and Gas Production Forecast System

Delivered an MVP and 15+ releases of a production forecast system to the Permian Basin, Canada, and the Appalachians, enabling process efficiencies and increasing accuracy for forecasts.

I managed a globally distributed team of six developers, testers, and technical leaders, leveraging Agile, Scrum, and SAFe practices to deliver the solution. The original business workflow had seven different manual workflows in a combination of spreadsheets and third-party systems. This led to a high level of rework, time-consuming activities to integrate and validate the information as each workflow was performed by different teams, and communication and reuse of information were not considered due to the disconnections between the processes.

I led several sessions with a combination of Lean Sigma (Kaizen) and design thinking to streamline the existing workflows and envision a final solution that could combine the efforts of the seven teams in a single solution, which could reuse the results that contributed to the workflow each time.

A roadmap was put in place that included a set of core features that could be implemented in different regions and a set of extended features that would only apply to specific regions. The latter was delivered over the span of 18 months that included the MVP plus more than 15 releases.

Drilling and Fracking Simultaneous Operation Prevention

Delivered a proof of concept for a solution that would improve the loss of production and security risks in the Permian Basin oil field, which was approved to move to MVP development.

I managed a team of four developers and functional analysts to run a discovery phase in the drilling and completions area. This required us to engage with over 50 stakeholders, define the solution vision, and build a POC/prototype, which was later approved to progress to the MVP and evergreen progression.

The original workflow spanned from the planning, design, and execution of the well-development activities in the Permian Basin with a variety of spreadsheets, third-party systems, and the complexity of getting information from other operators in the area. After the information was collected, the analysis required checking for not only schedule overlaps but also for area overlaps. This required us to apply GIS interpolation to detect potential conflicts.

I used a design thinking approach to engage over 50 stakeholders and put together a solution as POC that helped to automate the integration and automatically calculate the necessary overlaps and area interpolations to detect conflicts. This saved a lot of time and effort and improved the accuracy of the analysis.

Upstream Facilities System Optimization

Deployed an MVP for upstream facilities that enabled real-time calculation of utilization and capacity in the Permian region, enabling proactive maintenance and actions to improve operating costs and reduce the loss of production opportunity.

I managed a team of 10 developers, technical analysts, and SMEs to deliver a web solution that integrated with OSIsoft PI software to bring in real-time data from the facilities operations to understand the capacity and utilization, detect potential issues and bottlenecks, and improve the response and actions needed to resolve them.

The original business workflow had only PI data streams using the PI software. However, the data and calculations for technical capacity and utilization were managed manually via spreadsheets by the facilities engineers. This was time-consuming and could not be done in real-time. There was a delay of days, or even weeks, to understand the bottlenecks in a specific facility system.

I led a design thinking approach during the discovery phase and came up with a solution that would create a web interface, integrate with the OSIsoft PI System, and enable automatic calculation of the constraints of the system based on the latest data from the data stream. The solution was implemented as an MVP in one of the facility areas in the Permian region and was helping to improve operational activities.

Document and Content Management Systems Support Transition

Deployed two managed service contracts and service lines to support the content management system (CMS) and document management system (DMS) for level-one (L1) and level-two (L2) support, which reduced operating costs and improved service response.

I led two separate RFP processes, from end-to-end, to transition the L1 and L2 support activities for the CMS and DSM service lines to a third-party supplier. This significantly reduced operating costs and improved service response with simplifications in the management of both service lines. I also led both service lines and handled issues related to supporting the CMS and DMS globally. Different regions had either local support or multiple third-party suppliers, or they were understaffed with employees supporting the L1 and L2 activities.

As a response, the support transition project was proposed, and I initiated the RFP process to get a single managed service supplier for each service line. I led the RFP process requirements, engagements, and selection; and, later, the transition of the work to the selected partners.

The efficiencies came from having a single contract per service line, centralized practices globally, redundancy in support, reduced operating costs, and improved service response. The new arrangement also allowed the employee staff to focus on L3 activities, which improved productivity and business value.

IBM OnDemand Replatform

Led the IBM OnDemand replatform project (DB2 to Oracle), reducing support costs significantly.

I evaluated options with existing vendors and suppliers to determine the best action. Then I managed a team of four people, including technical analysts and supplier SMEs, to execute a replatform of the IBM OnDemand third-party product, resulting in a significant reduction of operating costs, both in licenses and in the resources required to provide support to the same, as the cost for DB2 support was significantly higher than Oracle. This project was part of a bigger effort to find efficiencies in the operating costs of the DMS.

System Center Orchestrator Automation Tool Pilot

Led the Microsoft System Center Orchestrator automation tool pilot project, enabling the early adoption of DevOps practices in the company.

I managed a cross-functional group of six technical analysts to deploy the Microsoft System Center Orchestrator tool as a pilot, configure targeted support and maintenance workflows in the tool, and test the efficiencies gained. The pilot project was initiated to automate different support workflows, which, by nature, were repetitive and had predictable behaviors and defined actions for each scenario. The implementation fostered early adoption of DevOps and proactive maintenance as the project achieved automation of server maintenance and basic troubleshooting activities as well as basic deployment activities for one of the targeted products. This laid the foundation to later explore and adopt Jenkins.

Finance Invoice Processing Optimization Project

Led the finance invoice processing (AP) optimization and automation project, reducing the number of employees required to perform the activities by 50%.

I managed a team of four technical, functional, and business analysts to review an opportunity, analyze options, and come up with a design to implement a solution to optimize the AP process for Latin America. The project resulted in a solution that automated significant parts of the workflow and helped reduce the required resources by 50%.

The original workflow had significant manual interactions, multiple spreadsheets, and a third-party system to which only part of the team had access, which created a bottleneck. The project analyzed the workflow and developed a solution, using PowerShell, which automatically pulled the necessary information, made the work assignments, and produced a report for control.

Trading and Risk Management Systems Replatform

Led the upgrade projects for a database replatform of the trading and risk management systems.

I managed a team of six to upgrade and replatform the databases and servers for the company's global trading and risk management systems, resulting in a consolidation of environments, increased performance and reliability, and reduction of downtime for those mission-critical systems. The project was part of a bigger program to replatform all the supply and trading systems to optimize their performance. The team I led focused on the database and database servers layer.

SharePoint 2010 Database Upgrade Project

Led a database migration and upgrade project for the SharePoint 2010 platform as part of the company's global upgrade program. The project automated the process for the migration, which reduced the migration time for all regional hubs.

I managed a team of three to analyze, design, and implement a solution to help migrate and upgrade the SQL databases supporting SharePoint. This was part of the SharePoint upgrade program to upgrade from SharePoint 2007 to SharePoint 2010. The team created a set of automations that reduced the migration time from several hours to just minutes. Significantly reducing a critical piece of the migration workflow allowed us to finish the migration activities ahead of schedule.

Data Center Migration Project

Led a data center migration project for Baxter Laboratories' databases by coordinating a DBA team and engaging stakeholders and other IT support staff.

I managed a group of three database administrators to design and implement a database migration plan that leveraged automation scripts. This resulted in migrating the databases between data centers located in different regions in US ahead of schedule. The project was part of a bigger data center migration effort. I led the database service workstream of the project, achieving results beyond customer expectations, which was recognized later by the client's management.

Mendoza Province Meta4 HR and Payroll Optimization Project

Successfully stabilized and optimized the implementation of an HR and payroll management system in the Mendoza Province Government Office.

I managed a team of three technical analysts during a year-long project to stabilize and optimize the HR and payroll system implementation in Mendoza Province Government Office, coordinating technical resources and engaging with government officers and multiple functional areas.

After the initial go-live of the system had significant, unresolved technical problems, I was selected to stabilize and optimize the system because of my expertise in the area. The system was big and complex, as it managed all the payroll for the government offices, teachers, and government workers in the entire province. I completed the project in less than one year.

VISA Performance Evaluation

Implemented a system that streamlined and improved the performance evaluation process for VISA Argentina.

I led a six-month project to develop a performance evaluation module for VISA Argentina. The project included end-to-end development from requirements, analysis of alternatives, design, development, testing, and production deployment. I coordinated two resources, company stakeholders, and users to deploy this solution. The initial workflow was manually performed and they wanted to integrate it into the Meta4 HR system.

NEASA Meta4 Payroll Implementation

Implemented the Meta4 payroll system successfully in the Nuclear Energy Argentina (NEA) government regulatory office after a previous consultant left the project unfinished.

I led the implementation project for the Meta4 payroll system in the NEA government office, coordinating technical resources and engagement with stakeholders. The project was previously managed by another consultant who left the project unfinished. I assessed the solution state, created a plan to make changes and corrections, and finished the implementation appropriately. I delivered a functional solution that allowed this client to move from their manual process to a robust system and gain efficiencies.
2003 - 2017

Bachelor's Degree in Information Systems

Argentine University of Enterprise (UADE) - Buenos Aires, Argentina

SEPTEMBER 2020 - PRESENT

Certified SAFe 5 Product Owner/Product Manager (POPM)

Scaled Agile, Inc

FEBRUARY 2019 - PRESENT

Certified SAFe 4 Agilist

Scaled Agile, Inc

NOVEMBER 2018 - PRESENT

Certified Scrum Master (CSM)

Scrum Alliance

JANUARY 2015 - PRESENT

ITIL v3 Foundation

EXIN

Tools

SQL, Slack, Jira, Microsoft Power BI, GIS

Industry Expertise

Technology, Oil & Gas, Retail & Wholesale

Paradigms

Agile Project Management, Agile Leadership, Scrum, Kanban, Change Management, Agile Delivery, Requirements Analysis, Management, Azure DevOps, Design Thinking, DevOps, Agile Product Management

Platforms

Windows Server, Windows, Azure, SharePoint, WordPress

Other

Microsoft Teams, Information Technology, IT Project Management, Vendors & Suppliers, Scrum Master, Stakeholder Engagement, Team Leadership, IT Operations Management (ITOM), Data Management, Data Integration, Database Management Systems (DBMS), Disaster Recovery Plans (DRP), IT Service Management (ITSM), Managed Services, Key Performance Indicators (KPIs), Dashboards, Project Management, Milestones, Project Timelines, Project Tracking, Stakeholder Management, Project Scoping, Data, Scope of Work, User Requirements, Documentation, Resource Allocation, Estimations, Project Estimation, Project Planning, Team Management, Technical Leadership, Operations, Process Improvement, IT Projects, Delivery Management, IT Deployments, Training Materials, Digital Project Management, Requirements, Backlog Management, User Stories, Cost Estimation, Project Budget Management, Requirements & Specifications, Technical Requirements, Agile Sprints, Sprint Planning, Sprints, Strategy, Time Management, Training, Training & Training Content Development, Software Development Lifecycle (SDLC), Scaled Agile Framework (SAFe), IT Product Management, Business Planning, Financial Forecasting, Content Management Systems (CMS), Document Management Systems (DMS), BI Reporting, Lean Six Sigma, Root Cause Analysis, Customer Engagement, Human Resource Management Systems (HRMS), Customer Support, IT Contracts, Automation Tools, Proof of Concept (POC), Minimum Viable Product (MVP), Discovery Workshops, Stock Trading, Data Visualization, Product Discovery, Websites, Vendor Management, Technical Project Management, User Interface (UI), Process Flows, Product Management, Agile Coaching, App Development, Client Management, Product Requirements Documentation (PRD), Product Roadmaps, Wireframe to Product, Client Relationship Management, Product Design, Product Owner, Product Ownership, Web Technologies, Request for Proposal (RFP), IT Networking, Software Development, Wireframing, Security

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